Question 1

Communication through any type of technology is referred to as computer-mediated communication.

Accepted Answer

A) True 
 B)False  True

Question 2

The following contribute to information overload:

Accepted Answer

A)  e-mail forwards. 
B)  spam. 
C)  phishing. 
D)  all of the above 
A)  e-mail forwards. 
B)  spam. 
C)  phishing. 
D)  all of the above D

Question 3

E-mail systems and other forms of communication technology make employees more efficient while simultaneously

Accepted Answer

A)  increasing their workload. 
B)  slowing them down. 
C)  complicating their work. 
D)  none of the above 
A)  increasing their workload. 
B)  slowing them down. 
C)  complicating their work. 
D)  none of the above A

Question 4

Electronic bulletin boards can be accessed

Accepted Answer

A)  by joining a listserv first. 
B)  by subscribers. 
C)  by anyone. 
D)  through company channels. 
A)  by joining a listserv first. 
B)  by subscribers. 
C)  by anyone. 
D)  through company channels.

Question 5

Which of the following text messages should have been communicated with a phone call or in person?

Accepted Answer

A)  "see you there." 
B)  "meeting @ 10" 
C)  "you got the promotion!" 
D)  none of the above 
A)  "see you there." 
B)  "meeting @ 10" 
C)  "you got the promotion!" 
D)  none of the above

Question 6

Computer-mediated communication occurs in

Accepted Answer

A)  synchronous time. 
B)  asynchronous time. 
C)  synchronous and asynchronous time. 
D)  neither synchronous nor asynchronous time. 
A)  synchronous time. 
B)  asynchronous time. 
C)  synchronous and asynchronous time. 
D)  neither synchronous nor asynchronous time.

Question 7

Employees have the right to expect privacy in the workplace.

Accepted Answer

A) True 
 B)False

Question 8

Spam is a term used to describe the practice of sending fraudulent e-mails in an attempt to steal sensitive information from the user.

Accepted Answer

A) True 
 B)False

Question 9

Why do most companies find it necessary to have a written policy regarding electronic communication?

Accepted Answer

A)  Employers need a paper trail on employees' activities in case they want to fire them. 
B)  Issues such as viruses, misuse of the system, and e-mail etiquette need to be clearly spelled out to employees. 
C)  Finding out if job candidates can understand the policy is critical to the hiring process. 
D)  Employers want a legally binding contract in place to protect against lawsuits. 
A)  Employers need a paper trail on employees' activities in case they want to fire them. 
B)  Issues such as viruses, misuse of the system, and e-mail etiquette need to be clearly spelled out to employees. 
C)  Finding out if job candidates can understand the policy is critical to the hiring process. 
D)  Employers want a legally binding contract in place to protect against lawsuits.

Question 10

Private communication online can be made public.

Accepted Answer

A) True 
 B)False

Question 11

Why is it especially important to be careful about the messages you send via electronic communication?

Accepted Answer

A)  Due to the lack of cues, misunderstandings can lead to electronic conflicts. 
B)  Almost anyone can look into your private e-mails. 
C)  The same rules apply for electronic communication as paper communication. 
D)  all of the above 
A)  Due to the lack of cues, misunderstandings can lead to electronic conflicts. 
B)  Almost anyone can look into your private e-mails. 
C)  The same rules apply for electronic communication as paper communication. 
D)  all of the above

Question 12

Using a network e-mail address is the only way to ensure its security.

Accepted Answer

A) True 
 B)False

Question 13

The way you communicate when using technology influences the impressions other people have of you.

Accepted Answer

A) True 
 B)False

Question 14

It's important that you become a more reflective communicator if you want to achieve professional excellence.

Accepted Answer

A) True 
 B)False

Question 15

Blogs are being used by executives to share information and

Accepted Answer

A)  launch new initiatives. 
B)  establish company policy. 
C)  justify internal decisions. 
D)  none of the above 
A)  launch new initiatives. 
B)  establish company policy. 
C)  justify internal decisions. 
D)  none of the above

Question 16

Communication and technology lead to a number of obstacles that can hinder professional excellence.

Accepted Answer

A) True 
 B)False

Question 17

When you receive an e-mail written in all caps with lots of exclamation points, the tone of the message is changed. The change in tone is a characteristic of what type of communication?

Accepted Answer

A)  verbal 
B)  nonverbal 
C)  non-professional 
D)  computer-mediated 
A)  verbal 
B)  nonverbal 
C)  non-professional 
D)  computer-mediated

Question 18

Stacy has a Facebook account and uses it as a sounding board for her frustration with her personal life and company. Which of the following statements is true?

Accepted Answer

A)  Stacy should only delete anything on her Facebook page that is work related. 
B)  Stacy should be mindful about what others can retrieve about her on the Internet and should refrain from posting things that may show her in a negative light. 
C)  She can post negative comments about the company as it is her right to exercise her right to free speech and because of this nothing negative will happen. 
D)  As long as she is not "friends" with her boss, she should be fine. 
A)  Stacy should only delete anything on her Facebook page that is work related. 
B)  Stacy should be mindful about what others can retrieve about her on the Internet and should refrain from posting things that may show her in a negative light. 
C)  She can post negative comments about the company as it is her right to exercise her right to free speech and because of this nothing negative will happen. 
D)  As long as she is not "friends" with her boss, she should be fine.

Question 19

When you communicate by using any form of technology, you are taking part in

Accepted Answer

A)  computer-mediated communication. 
B)  current communication practices. 
C)  secondary communication. 
D)  inferior communication. 
A)  computer-mediated communication. 
B)  current communication practices. 
C)  secondary communication. 
D)  inferior communication.

Question 20

The _______ process will help you bridge professional excellence with communication and technology and help you excel in the workplace.

Accepted Answer

A)  interview 
B)  KEYS 
C)  evaluation 
D)  none of the above 
A)  interview 
B)  KEYS 
C)  evaluation 
D)  none of the above

Communication through any type of technology is referred to as computer-mediated communication.

The following contribute to information overload:

E-mail systems and other forms of communication technology make employees more efficient while simultaneously

Electronic bulletin boards can be accessed

Which of the following text messages should have been communicated with a phone call or in person?

Computer-mediated communication occurs in

Employees have the right to expect privacy in the workplace.

Spam is a term used to describe the practice of sending fraudulent e-mails in an attempt to steal sensitive information from the user.

Why do most companies find it necessary to have a written policy regarding electronic communication?

Private communication online can be made public.

Why is it especially important to be careful about the messages you send via electronic communication?

Using a network e-mail address is the only way to ensure its security.

The way you communicate when using technology influences the impressions other people have of you.

It's important that you become a more reflective communicator if you want to achieve professional excellence.

Blogs are being used by executives to share information and

Communication and technology lead to a number of obstacles that can hinder professional excellence.

When you receive an e-mail written in all caps with lots of exclamation points, the tone of the message is changed. The change in tone is a characteristic of what type of communication?

Stacy has a Facebook account and uses it as a sounding board for her frustration with her personal life and company. Which of the following statements is true?

When you communicate by using any form of technology, you are taking part in

The _______ process will help you bridge professional excellence with communication and technology and help you excel in the workplace.

Business and Professional Excellence in the Workplace

Verbal and Nonverbal Communication

Listening

Résumés, Interviews, and Negotiations

Getting to Know Your Diverse Workplace

Interpersonal Communication at Work

Strengthening Teams and Conducting Meetings

Writing With Professional Excellence

Leadership and Conflict Management

Informing and Persuading

Speech Design

Delivering a Speech With Professional Excellence

Work-Life Balance

Filters

Exam 8: Technology in the Workplace

Communication through any type of technology is referred to as computer-mediated communication.

The following contribute to information overload:

E-mail systems and other forms of communication technology make employees more efficient while simultaneously

Electronic bulletin boards can be accessed

Which of the following text messages should have been communicated with a phone call or in person?

Computer-mediated communication occurs in

Employees have the right to expect privacy in the workplace.

Spam is a term used to describe the practice of sending fraudulent e-mails in an attempt to steal sensitive information from the user.

Why do most companies find it necessary to have a written policy regarding electronic communication?

Private communication online can be made public.

Why is it especially important to be careful about the messages you send via electronic communication?

Using a network e-mail address is the only way to ensure its security.

The way you communicate when using technology influences the impressions other people have of you.

It's important that you become a more reflective communicator if you want to achieve professional excellence.

Blogs are being used by executives to share information and

Communication and technology lead to a number of obstacles that can hinder professional excellence.

When you receive an e-mail written in all caps with lots of exclamation points, the tone of the message is changed. The change in tone is a characteristic of what type of communication?

Stacy has a Facebook account and uses it as a sounding board for her frustration with her personal life and company. Which of the following statements is true?

When you communicate by using any form of technology, you are taking part in

The _______ process will help you bridge professional excellence with communication and technology and help you excel in the workplace.

Business and Professional Excellence in the Workplace

Verbal and Nonverbal Communication

Listening

Résumés, Interviews, and Negotiations

Getting to Know Your Diverse Workplace

Interpersonal Communication at Work

Strengthening Teams and Conducting Meetings

Writing With Professional Excellence

Leadership and Conflict Management

Informing and Persuading

Speech Design

Delivering a Speech With Professional Excellence

Work-Life Balance

Filters