Question 1

Creating a hostile work environment is a form of sexual harassment.

Accepted Answer

A) True 
 B)False  True

Question 2

______________occurs when information is not passed on to the supervisor.
a. Gatekeeping
b. Summarization
c. General distortion
d. Withholding

Accepted Answer

d c

Question 3

Information from formal networks is __________ than information from informal networks.

Accepted Answer

A)  less efficient and more accurate 
B)  less efficient and less accurate 
C)  more efficient and more accurate 
D)  more efficient and less accurate 
A)  less efficient and more accurate 
B)  less efficient and less accurate 
C)  more efficient and more accurate 
D)  more efficient and less accurate B

Question 4

Which is the best technique for communicating with a supervisor?

Accepted Answer

A)  ingratiation 
B)  gatekeeping 
C)  advocacy 
D)  There is no one best way to communicate with your supervisor. 
A)  ingratiation 
B)  gatekeeping 
C)  advocacy 
D)  There is no one best way to communicate with your supervisor.

Question 5

Professional etiquette is practicing good manners in a professional setting.
*

Accepted Answer

Professional etiquette refers to the cod

Question 6

____________________ are formally prescribed by the organization.

Accepted Answer

A)  Informal communication networks 
B)  Organizational chart 
C)  Formal communication networks 
D)  none of the above 
A)  Informal communication networks 
B)  Organizational chart 
C)  Formal communication networks 
D)  none of the above

Question 7

Interpersonal communication is ________, meaning it occurs between two people.

Accepted Answer

A)  dual 
B)  dyadic 
C)  conversational 
D)  double 
A)  dual 
B)  dyadic 
C)  conversational 
D)  double

Question 8

Intimacy is just about romance and sexuality.

Accepted Answer

A) True 
 B)False

Question 9

Janet works for a major phone company where she routinely takes calls from clients and answers questions about the company's products and services. Janet's job involves the field of

Accepted Answer

A)  public relations. 
B)  customer relations. 
C)  publicity. 
D)  technical support. 
A)  public relations. 
B)  customer relations. 
C)  publicity. 
D)  technical support.

Question 10

Sexual harassment can include unwelcomed sexual advances, requests for sexual favors, and other verbal or physical conduct of a sexual nature and is a result of communicative behaviors and sense making.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following is NOT a reason interpersonal communication is important?

Accepted Answer

A)  Your ability to relate with other people is central to achieving professional excellence. 
B)  Interpersonal communication helps you form professional connections with other coworkers, leaders, and clients. 
C)  Your interpersonal relationships at work provide a supportive social system that will increase your job satisfaction. 
D)  Your interpersonal communication will allow you to manipulate your interactions to your advantage. 
A)  Your ability to relate with other people is central to achieving professional excellence. 
B)  Interpersonal communication helps you form professional connections with other coworkers, leaders, and clients. 
C)  Your interpersonal relationships at work provide a supportive social system that will increase your job satisfaction. 
D)  Your interpersonal communication will allow you to manipulate your interactions to your advantage.

Question 12

The interpersonal communication between supervisors and subordinates is limited to the relational layer.

Accepted Answer

A) True 
 B)False

Question 13

Bruce and Carol are discussing an upcoming business trip after Carol returned from a mandatory leave of absence. Carol laughs and makes eye contact with Bruce, joking about the length of the trip. The laughter and joking is the ______ layer of their interaction.

Accepted Answer

A)  relational 
B)  topic 
C)  content 
D)  contextual 
A)  relational 
B)  topic 
C)  content 
D)  contextual

Question 14

Rudy routinely needs to order parts from another part of his company to create a finished product. Rudy is an example of a(n)

Accepted Answer

A)  external customer. 
B)  vendor. 
C)  internal customer. 
D)  inclusive buyer. 
A)  external customer. 
B)  vendor. 
C)  internal customer. 
D)  inclusive buyer.

Question 15

To limit message distortion, supervisors can

Accepted Answer

A)  limit the number of people a message must travel through before it gets to you. 
B)  go to the source of the message for clarification. 
C)  keep communication channels open with subordinates and customers. 
D)  all of the above 
A)  limit the number of people a message must travel through before it gets to you. 
B)  go to the source of the message for clarification. 
C)  keep communication channels open with subordinates and customers. 
D)  all of the above

Question 16

When Karin's supervisor asks about her work load she says it is fine. In actuality, she spends much of her time on personal calls and recently had to ask her coworkers to do some of her part of the project in order to meet the deadline. This type of deception is known as

Accepted Answer

A)  summarization. 
B)  general distortion. 
C)  withholding. 
D)  gatekeeping. 
A)  summarization. 
B)  general distortion. 
C)  withholding. 
D)  gatekeeping.

Question 17

___________________ involves evaluating another's needs and preferences and then developing messages, arguments, and proposals that line up with those needs and preferences.

Accepted Answer

A)  Advocacy 
B)  Ingratiation 
C)  Manipulation 
D)  Conversation 
A)  Advocacy 
B)  Ingratiation 
C)  Manipulation 
D)  Conversation

Question 18

How do messages get altered as they move from subordinates to superiors?

Accepted Answer

Messages can get altered as they move fr

Question 19

Explain communication privacy management (CPM) theory, including issues that are managed using this theory.

Accepted Answer

Communication Privacy Management (CPM) t

Question 20

Daniel has an excellent idea to increase productivity on his assembly line. However, the original idea he sent to his superiors was altered along the way and became ineffectual. This occurrence is known as

Accepted Answer

A)  gatekeeping. 
B)  summarization. 
C)  upward distortion. 
D)  withholding. 
A)  gatekeeping. 
B)  summarization. 
C)  upward distortion. 
D)  withholding.

Creating a hostile work environment is a form of sexual harassment.

______________occurs when information is not passed on to the supervisor. a. Gatekeeping b. Summarization c. General distortion d. Withholding

Information from formal networks is __________ than information from informal networks.

Which is the best technique for communicating with a supervisor?

Professional etiquette is practicing good manners in a professional setting. *

____________________ are formally prescribed by the organization.

Interpersonal communication is ________, meaning it occurs between two people.

Intimacy is just about romance and sexuality.

Janet works for a major phone company where she routinely takes calls from clients and answers questions about the company's products and services. Janet's job involves the field of

Sexual harassment can include unwelcomed sexual advances, requests for sexual favors, and other verbal or physical conduct of a sexual nature and is a result of communicative behaviors and sense making.

Which of the following is NOT a reason interpersonal communication is important?

The interpersonal communication between supervisors and subordinates is limited to the relational layer.

Bruce and Carol are discussing an upcoming business trip after Carol returned from a mandatory leave of absence. Carol laughs and makes eye contact with Bruce, joking about the length of the trip. The laughter and joking is the ______ layer of their interaction.

Rudy routinely needs to order parts from another part of his company to create a finished product. Rudy is an example of a(n)

To limit message distortion, supervisors can

When Karin's supervisor asks about her work load she says it is fine. In actuality, she spends much of her time on personal calls and recently had to ask her coworkers to do some of her part of the project in order to meet the deadline. This type of deception is known as

___________________ involves evaluating another's needs and preferences and then developing messages, arguments, and proposals that line up with those needs and preferences.

How do messages get altered as they move from subordinates to superiors?

Explain communication privacy management (CPM) theory, including issues that are managed using this theory.

Daniel has an excellent idea to increase productivity on his assembly line. However, the original idea he sent to his superiors was altered along the way and became ineffectual. This occurrence is known as

Business and Professional Excellence in the Workplace

Verbal and Nonverbal Communication

Listening

Résumés, Interviews, and Negotiations

Getting to Know Your Diverse Workplace

Strengthening Teams and Conducting Meetings

Technology in the Workplace

Writing With Professional Excellence

Leadership and Conflict Management

Informing and Persuading

Speech Design

Delivering a Speech With Professional Excellence

Work-Life Balance

Filters

Exam 6: Interpersonal Communication at Work

Creating a hostile work environment is a form of sexual harassment.

______________occurs when information is not passed on to the supervisor. a. Gatekeeping b. Summarization c. General distortion d. Withholding

Information from formal networks is __________ than information from informal networks.

Which is the best technique for communicating with a supervisor?

Professional etiquette is practicing good manners in a professional setting. *

____________________ are formally prescribed by the organization.

Interpersonal communication is ________, meaning it occurs between two people.

Intimacy is just about romance and sexuality.

Janet works for a major phone company where she routinely takes calls from clients and answers questions about the company's products and services. Janet's job involves the field of

Sexual harassment can include unwelcomed sexual advances, requests for sexual favors, and other verbal or physical conduct of a sexual nature and is a result of communicative behaviors and sense making.

Which of the following is NOT a reason interpersonal communication is important?

The interpersonal communication between supervisors and subordinates is limited to the relational layer.

Bruce and Carol are discussing an upcoming business trip after Carol returned from a mandatory leave of absence. Carol laughs and makes eye contact with Bruce, joking about the length of the trip. The laughter and joking is the ______ layer of their interaction.

Rudy routinely needs to order parts from another part of his company to create a finished product. Rudy is an example of a(n)

To limit message distortion, supervisors can

When Karin's supervisor asks about her work load she says it is fine. In actuality, she spends much of her time on personal calls and recently had to ask her coworkers to do some of her part of the project in order to meet the deadline. This type of deception is known as

___________________ involves evaluating another's needs and preferences and then developing messages, arguments, and proposals that line up with those needs and preferences.

How do messages get altered as they move from subordinates to superiors?

Explain communication privacy management (CPM) theory, including issues that are managed using this theory.

Daniel has an excellent idea to increase productivity on his assembly line. However, the original idea he sent to his superiors was altered along the way and became ineffectual. This occurrence is known as

Business and Professional Excellence in the Workplace

Verbal and Nonverbal Communication

Listening

Résumés, Interviews, and Negotiations

Getting to Know Your Diverse Workplace

Strengthening Teams and Conducting Meetings

Technology in the Workplace

Writing With Professional Excellence

Leadership and Conflict Management

Informing and Persuading

Speech Design

Delivering a Speech With Professional Excellence

Work-Life Balance

Filters