Question 1

The KEYS to professional excellence in interpersonal communication include all of the following EXCEPT

Accepted Answer

A)  know yourself. 
B)  evaluate the professional context. 
C)  step back and reflect. 
D)  All of these are KEYS to professional excellence in interpersonal communication. 
A)  know yourself. 
B)  evaluate the professional context. 
C)  step back and reflect. 
D)  All of these are KEYS to professional excellence in interpersonal communication.

Question 2

Interpersonal communication can occur between a supervisor and a subordinate.

Accepted Answer

A) True 
 B)False

Question 3

_____________occurs when some, but not all, of the information is passed on to the supervisor.

Accepted Answer

A)  Gatekeeping 
B)  Summarizing 
C)  General distortion 
D)  Withholding 
A)  Gatekeeping 
B)  Summarizing 
C)  General distortion 
D)  Withholding

Question 4

If ingratiation is insincere, not your style, or if your boss doesn't like the attention, your resulting communication will come across as less than professional.

Accepted Answer

A) True 
 B)False

Question 5

Interpersonal communication occurs in dyads.

Accepted Answer

A) True 
 B)False

Question 6

All of the following are steps you can take to limit message alteration EXCEPT

Accepted Answer

A)  limit the number of people a message travels through before it gets to you. 
B)  go to the source for clarification. 
C)  shoot the messenger. 
D)  keep communication channels open with subordinates and customers. 
A)  limit the number of people a message travels through before it gets to you. 
B)  go to the source for clarification. 
C)  shoot the messenger. 
D)  keep communication channels open with subordinates and customers.

Question 7

Semantic information distance is a term that describes

Accepted Answer

A)  when employees and supervisors do not share the same view of some organizational issues, basic job duties, or employees' participation in decision making. 
B)  when the information being presented in a meeting is not in line with the company's mission statement. 
C)  how companies communicate by different channels such as phone, internet, and mail. 
D)  when semantics play a part in organizational decision making. 
A)  when employees and supervisors do not share the same view of some organizational issues, basic job duties, or employees' participation in decision making. 
B)  when the information being presented in a meeting is not in line with the company's mission statement. 
C)  how companies communicate by different channels such as phone, internet, and mail. 
D)  when semantics play a part in organizational decision making.

Question 8

_________ is characterized by feelings of closeness and trust that you share with other people.

Accepted Answer

A)  Interpersonal communication 
B)  Intimacy 
C)  Privacy management 
D)  Disclosure 
A)  Interpersonal communication 
B)  Intimacy 
C)  Privacy management 
D)  Disclosure

The KEYS to professional excellence in interpersonal communication include all of the following EXCEPT

Interpersonal communication can occur between a supervisor and a subordinate.

_____________occurs when some, but not all, of the information is passed on to the supervisor.

If ingratiation is insincere, not your style, or if your boss doesn't like the attention, your resulting communication will come across as less than professional.

Interpersonal communication occurs in dyads.

All of the following are steps you can take to limit message alteration EXCEPT

Semantic information distance is a term that describes

_________ is characterized by feelings of closeness and trust that you share with other people.

Business and Professional Excellence in the Workplace

Verbal and Nonverbal Communication

Listening

Résumés, Interviews, and Negotiations

Getting to Know Your Diverse Workplace

Strengthening Teams and Conducting Meetings

Technology in the Workplace

Writing With Professional Excellence

Leadership and Conflict Management

Informing and Persuading

Speech Design

Delivering a Speech With Professional Excellence

Work-Life Balance

Filters

Exam 6: Interpersonal Communication at Work

The KEYS to professional excellence in interpersonal communication include all of the following EXCEPT

Interpersonal communication can occur between a supervisor and a subordinate.

_____________occurs when some, but not all, of the information is passed on to the supervisor.

If ingratiation is insincere, not your style, or if your boss doesn't like the attention, your resulting communication will come across as less than professional.

Interpersonal communication occurs in dyads.

All of the following are steps you can take to limit message alteration EXCEPT

Semantic information distance is a term that describes

_________ is characterized by feelings of closeness and trust that you share with other people.

Business and Professional Excellence in the Workplace

Verbal and Nonverbal Communication

Listening

Résumés, Interviews, and Negotiations

Getting to Know Your Diverse Workplace

Strengthening Teams and Conducting Meetings

Technology in the Workplace

Writing With Professional Excellence

Leadership and Conflict Management

Informing and Persuading

Speech Design

Delivering a Speech With Professional Excellence

Work-Life Balance

Filters