Question 1

Theory Y managers believe

Accepted Answer

A)  employees are not motivated. 
B)  employees are underutilized. 
C)  employees need to be directed. 
D)  employees do not seek responsibility, but accept it. 
A)  employees are not motivated. 
B)  employees are underutilized. 
C)  employees need to be directed. 
D)  employees do not seek responsibility, but accept it. B

Question 2

________________ leaders are leaders who articulate a goal or vision to an organization and then inspire followers to make that vision a reality, requiring them to transcend their own personal interests for the good of the organization.

Accepted Answer

A)  Situational 
B)  Transformational 
C)  Country club 
D)  none of the above 
A)  Situational 
B)  Transformational 
C)  Country club 
D)  none of the above B

Question 3

Being well connected in the business world gives you a type of power known as connection power.

Accepted Answer

A) True 
 B)False  True

Question 4

Skipping over under prepared employees during meetings is the best way to maximize everyone's time.

Accepted Answer

A) True 
 B)False

Question 5

List and describe at least five types of "difficult people" you may encounter in the workplace. Give an example from your own experience in which you encountered one or more of these types of individuals.

Accepted Answer

1. The Negative Nancy/Ned: This type of

Question 6

The ___________________ includes five managerial styles: impoverished, country club, authoritative, middle-of-the road, and team.

Accepted Answer

A)  situational leadership grid 
B)  managerial grid 
C)  Hersey grid 
D)  none of the above 
A)  situational leadership grid 
B)  managerial grid 
C)  Hersey grid 
D)  none of the above

Question 7

The five types of power identified by French and Raven are coercive power, legitimate, power, reward power, connection power, expert power and

Accepted Answer

A)  referent power. 
B)  real power. 
C)  imposter power. 
D)  punishment power. 
A)  referent power. 
B)  real power. 
C)  imposter power. 
D)  punishment power.

Question 8

How should a leader make criticism constructive? List and describe at least five strategies.

Accepted Answer

1. Offer specific feedback: Instead of m

Question 9

Which of the following is an appropriate use of reward power?

Accepted Answer

A)  giving a good schedule to an employee for consistent timeliness 
B)  taking away a raise opportunity for an employee's poor performance 
C)  giving a good office to a favorite employee 
D)  all of the above 
A)  giving a good schedule to an employee for consistent timeliness 
B)  taking away a raise opportunity for an employee's poor performance 
C)  giving a good office to a favorite employee 
D)  all of the above

Question 10

Matt recently landed a job at a successful company after he linked up with a former fraternity member who was now the hiring manager. Matt's case is an example of

Accepted Answer

A)  fraternal power. 
B)  connection power. 
C)  friend power. 
D)  networking power. 
A)  fraternal power. 
B)  connection power. 
C)  friend power. 
D)  networking power.

Question 11

When should a leader meet a new employee?

Accepted Answer

A)  during the interview 
B)  sometime before the employee is hired 
C)  on the employee's first day on the job 
D)  after the employee has been through an orientation 
A)  during the interview 
B)  sometime before the employee is hired 
C)  on the employee's first day on the job 
D)  after the employee has been through an orientation

Question 12

With the ___________ style, the team makes the decisions with little input from the leader.

Accepted Answer

A)  laissez-faire 
B)  authoritative 
C)  democratic 
D)  none of the above 
A)  laissez-faire 
B)  authoritative 
C)  democratic 
D)  none of the above

Question 13

The _________ is the higher-status person and the ____________is the lower-status person.

Accepted Answer

A)  superior; subordinate 
B)  subordinate; superior 
C)  inferior; subordinate 
D)  superior; inferior 
A)  superior; subordinate 
B)  subordinate; superior 
C)  inferior; subordinate 
D)  superior; inferior

Question 14

Leaders should give their positive feedback

Accepted Answer

A)  in private, and sometimes publicly. 
B)  on a regular basis. 
C)  in public, but never privately. 
D)  in written form only. 
A)  in private, and sometimes publicly. 
B)  on a regular basis. 
C)  in public, but never privately. 
D)  in written form only.

Question 15

In the _______________style, the leader follows the will of the people, or at least the majority of the people, with decisions often being made through voting.

Accepted Answer

A)  laissez-faire 
B)  authoritative 
C)  democratic 
D)  none of the above 
A)  laissez-faire 
B)  authoritative 
C)  democratic 
D)  none of the above

Question 16

Organizations that pass the leadership roles onto the children of former leaders most likely view leadership as a(n)

Accepted Answer

A)  trait. 
B)  socially based characteristics. 
C)  inherited personality. 
D)  birthright. 
A)  trait. 
B)  socially based characteristics. 
C)  inherited personality. 
D)  birthright.

Question 17

Early researchers believed leadership ability was a(n)

Accepted Answer

A)  inherited gene. 
B)  trait. 
C)  socially based characteristic. 
D)  myth. 
A)  inherited gene. 
B)  trait. 
C)  socially based characteristic. 
D)  myth.

Question 18

Alex recently began working for a new manager who motivates him to work for the good of the company instead of for himself. Alex's manager is an example of a(n) ________ leader.

Accepted Answer

A)  motivational 
B)  inspirational 
C)  transformational 
D)  psychological 
A)  motivational 
B)  inspirational 
C)  transformational 
D)  psychological

Question 19

The ______________ has a low concern for both people and task.

Accepted Answer

A)  authoritative manager 
B)  impoverished manager 
C)  middle-of-the-road manager 
D)  none of the above 
A)  authoritative manager 
B)  impoverished manager 
C)  middle-of-the-road manager 
D)  none of the above

Question 20

Leaders should publicly and privately give team members credit for successes.

Accepted Answer

A) True 
 B)False

Theory Y managers believe

________________ leaders are leaders who articulate a goal or vision to an organization and then inspire followers to make that vision a reality, requiring them to transcend their own personal interests for the good of the organization.

Being well connected in the business world gives you a type of power known as connection power.

Skipping over under prepared employees during meetings is the best way to maximize everyone's time.

List and describe at least five types of "difficult people" you may encounter in the workplace. Give an example from your own experience in which you encountered one or more of these types of individuals.

The ___________________ includes five managerial styles: impoverished, country club, authoritative, middle-of-the road, and team.

The five types of power identified by French and Raven are coercive power, legitimate, power, reward power, connection power, expert power and

How should a leader make criticism constructive? List and describe at least five strategies.

Which of the following is an appropriate use of reward power?

Matt recently landed a job at a successful company after he linked up with a former fraternity member who was now the hiring manager. Matt's case is an example of

When should a leader meet a new employee?

With the ___________ style, the team makes the decisions with little input from the leader.

The _ is the higher-status person and the ____is the lower-status person.

Leaders should give their positive feedback

In the _______________style, the leader follows the will of the people, or at least the majority of the people, with decisions often being made through voting.

Organizations that pass the leadership roles onto the children of former leaders most likely view leadership as a(n)

Early researchers believed leadership ability was a(n)

Alex recently began working for a new manager who motivates him to work for the good of the company instead of for himself. Alex's manager is an example of a(n) ________ leader.

The ______________ has a low concern for both people and task.

Leaders should publicly and privately give team members credit for successes.

Business and Professional Excellence in the Workplace

Verbal and Nonverbal Communication

Listening

Résumés, Interviews, and Negotiations

Getting to Know Your Diverse Workplace

Interpersonal Communication at Work

Strengthening Teams and Conducting Meetings

Technology in the Workplace

Writing With Professional Excellence

Informing and Persuading

Speech Design

Delivering a Speech With Professional Excellence

Work-Life Balance

Filters

Exam 10: Leadership and Conflict Management

Theory Y managers believe

________________ leaders are leaders who articulate a goal or vision to an organization and then inspire followers to make that vision a reality, requiring them to transcend their own personal interests for the good of the organization.

Being well connected in the business world gives you a type of power known as connection power.

Skipping over under prepared employees during meetings is the best way to maximize everyone's time.

List and describe at least five types of "difficult people" you may encounter in the workplace. Give an example from your own experience in which you encountered one or more of these types of individuals.

The ___________________ includes five managerial styles: impoverished, country club, authoritative, middle-of-the road, and team.

The five types of power identified by French and Raven are coercive power, legitimate, power, reward power, connection power, expert power and

How should a leader make criticism constructive? List and describe at least five strategies.

Which of the following is an appropriate use of reward power?

Matt recently landed a job at a successful company after he linked up with a former fraternity member who was now the hiring manager. Matt's case is an example of

When should a leader meet a new employee?

With the ___________ style, the team makes the decisions with little input from the leader.

The _________ is the higher-status person and the ____________is the lower-status person.

Leaders should give their positive feedback

In the _______________style, the leader follows the will of the people, or at least the majority of the people, with decisions often being made through voting.

Organizations that pass the leadership roles onto the children of former leaders most likely view leadership as a(n)

Early researchers believed leadership ability was a(n)

Alex recently began working for a new manager who motivates him to work for the good of the company instead of for himself. Alex's manager is an example of a(n) ________ leader.

The ______________ has a low concern for both people and task.

Leaders should publicly and privately give team members credit for successes.

Business and Professional Excellence in the Workplace

Verbal and Nonverbal Communication

Listening

Résumés, Interviews, and Negotiations

Getting to Know Your Diverse Workplace

Interpersonal Communication at Work

Strengthening Teams and Conducting Meetings

Technology in the Workplace

Writing With Professional Excellence

Informing and Persuading

Speech Design

Delivering a Speech With Professional Excellence

Work-Life Balance

Filters

The _ is the higher-status person and the ____is the lower-status person.