Question 1

Ryan is a manager whose only concern is for his employees. Ryan is a ______ leader.

Accepted Answer

A)  team 
B)  compassionate 
C)  country club 
D)  middle of the road 
A)  team 
B)  compassionate 
C)  country club 
D)  middle of the road

Question 2

The idea that workers are for working and managers are for thinking is characteristic of which leadership style?

Accepted Answer

A)  Theory X 
B)  Theory Y 
C)  authoritative 
D)  democratic 
A)  Theory X 
B)  Theory Y 
C)  authoritative 
D)  democratic

Question 3

McGregor's Theory X managers utilize a top-down approach to communication.

Accepted Answer

A) True 
 B)False

Question 4

Which of the following is an example of healthy face-saving behavior?

Accepted Answer

A)  blaming a coworker for a missed deadline 
B)  offering to take the blame for a failed project 
C)  blaming a budget cut for poor project results 
D)  saving negative feedback for a private setting 
A)  blaming a coworker for a missed deadline 
B)  offering to take the blame for a failed project 
C)  blaming a budget cut for poor project results 
D)  saving negative feedback for a private setting

Question 5

Lucinda cares a lot about the amount of work being produced by her team, but she is also concerned about her employees' job satisfaction. Which style describes Lucinda?

Accepted Answer

A)  team manager 
B)  compassionate leader 
C)  country club leader 
D)  Theory X leader 
A)  team manager 
B)  compassionate leader 
C)  country club leader 
D)  Theory X leader

Question 6

One of the most effective ways to motivate employees is to develop shared goals.

Accepted Answer

A) True 
 B)False

Question 7

Although administrative assistants may not have a manager title, they still retain power in an organization.

Accepted Answer

A) True 
 B)False

Question 8

A manager who takes away a promotion offer as punishment for an employee's behavior is exercising her _______ power.

Accepted Answer

A)  legitimate and coercive 
B)  legitimate and reward 
C)  legitimate 
D)  coercive 
A)  legitimate and coercive 
B)  legitimate and reward 
C)  legitimate 
D)  coercive

Question 9

Job title equals leadership.

Accepted Answer

A) True 
 B)False

Question 10

Performance evaluations should occur more often than once a year.

Accepted Answer

A) True 
 B)False

Question 11

Sheryl believes her role as a leader is to facilitate the group. Sheryl is what type of leader?

Accepted Answer

A)  telling 
B)  selling 
C)  participating 
D)  delegating 
A)  telling 
B)  selling 
C)  participating 
D)  delegating

Question 12

______________is a person's rank or position in an organization.

Accepted Answer

A)  Leadership 
B)  Title 
C)  Status 
D)  none of the above 
A)  Leadership 
B)  Title 
C)  Status 
D)  none of the above

Question 13

Kyler did not finish his task and is unable to report on it for the meeting. What should the leader of his team do?

Accepted Answer

A)  Give the task to someone else to finish. 
B)  Tell Kyler to skip the meeting in order to work on the task. 
C)  Move Kyler to the agenda for the next meeting. 
D)  Require Kyler to attend and report on his unfinished work. 
A)  Give the task to someone else to finish. 
B)  Tell Kyler to skip the meeting in order to work on the task. 
C)  Move Kyler to the agenda for the next meeting. 
D)  Require Kyler to attend and report on his unfinished work.

Question 14

A company hires a consultant to give a presentation to the staff because she is a cocreator of the customer relations management software the company uses. The consultant has

Accepted Answer

A)  a freelance position. 
B)  subordinate status. 
C)  expert power. 
D)  a management connection. 
A)  a freelance position. 
B)  subordinate status. 
C)  expert power. 
D)  a management connection.

Question 15

Mutual influence, common purpose, and collaboration are marks of

Accepted Answer

A)  leadership. 
B)  team-based skills. 
C)  groups. 
D)  team goals. 
A)  leadership. 
B)  team-based skills. 
C)  groups. 
D)  team goals.

Question 16

What should a leader do in between meetings?

Accepted Answer

A)  Allow their employees to work independently. 
B)  Send reminders of upcoming work to be discussed at the next meeting. 
C)  Take over a task that is not being completed in a timely manner. 
D)  Allow workers to switch tasks if they think it will benefit the group. 
A)  Allow their employees to work independently. 
B)  Send reminders of upcoming work to be discussed at the next meeting. 
C)  Take over a task that is not being completed in a timely manner. 
D)  Allow workers to switch tasks if they think it will benefit the group.

Question 17

A supervisor's authority to approve a timesheet is what kind of power?

Accepted Answer

A)  coercive power 
B)  authority power 
C)  legitimate power 
D)  superior power 
A)  coercive power 
B)  authority power 
C)  legitimate power 
D)  superior power

Question 18

______________is a dynamic relationship based on mutual influence and common purpose.

Accepted Answer

A)  Leadership 
B)  Management 
C)  Supervision 
D)  None of the above 
A)  Leadership 
B)  Management 
C)  Supervision 
D)  None of the above

Question 19

Having ___________ means that you have magnetic charm, allure, and you are able to appeal to others.

Accepted Answer

A)  leadership traits 
B)  the qualities of a follower 
C)  charisma 
D)  none of the above 
A)  leadership traits 
B)  the qualities of a follower 
C)  charisma 
D)  none of the above

Question 20

Describe Blake and Mouton's Managerial Grid, its two dimensions, and five styles that are included.

Accepted Answer

Blake and Mouton's Managerial Grid is a

Ryan is a manager whose only concern is for his employees. Ryan is a ______ leader.

The idea that workers are for working and managers are for thinking is characteristic of which leadership style?

McGregor's Theory X managers utilize a top-down approach to communication.

Which of the following is an example of healthy face-saving behavior?

Lucinda cares a lot about the amount of work being produced by her team, but she is also concerned about her employees' job satisfaction. Which style describes Lucinda?

One of the most effective ways to motivate employees is to develop shared goals.

Although administrative assistants may not have a manager title, they still retain power in an organization.

A manager who takes away a promotion offer as punishment for an employee's behavior is exercising her _______ power.

Job title equals leadership.

Performance evaluations should occur more often than once a year.

Sheryl believes her role as a leader is to facilitate the group. Sheryl is what type of leader?

______________is a person's rank or position in an organization.

Kyler did not finish his task and is unable to report on it for the meeting. What should the leader of his team do?

A company hires a consultant to give a presentation to the staff because she is a cocreator of the customer relations management software the company uses. The consultant has

Mutual influence, common purpose, and collaboration are marks of

What should a leader do in between meetings?

A supervisor's authority to approve a timesheet is what kind of power?

______________is a dynamic relationship based on mutual influence and common purpose.

Having ___________ means that you have magnetic charm, allure, and you are able to appeal to others.

Describe Blake and Mouton's Managerial Grid, its two dimensions, and five styles that are included.

Business and Professional Excellence in the Workplace

Verbal and Nonverbal Communication

Listening

Résumés, Interviews, and Negotiations

Getting to Know Your Diverse Workplace

Interpersonal Communication at Work

Strengthening Teams and Conducting Meetings

Technology in the Workplace

Writing With Professional Excellence

Informing and Persuading

Speech Design

Delivering a Speech With Professional Excellence

Work-Life Balance

Filters

Exam 10: Leadership and Conflict Management

Ryan is a manager whose only concern is for his employees. Ryan is a ______ leader.

The idea that workers are for working and managers are for thinking is characteristic of which leadership style?

McGregor's Theory X managers utilize a top-down approach to communication.

Which of the following is an example of healthy face-saving behavior?

Lucinda cares a lot about the amount of work being produced by her team, but she is also concerned about her employees' job satisfaction. Which style describes Lucinda?

One of the most effective ways to motivate employees is to develop shared goals.

Although administrative assistants may not have a manager title, they still retain power in an organization.

A manager who takes away a promotion offer as punishment for an employee's behavior is exercising her _______ power.

Job title equals leadership.

Performance evaluations should occur more often than once a year.

Sheryl believes her role as a leader is to facilitate the group. Sheryl is what type of leader?

______________is a person's rank or position in an organization.

Kyler did not finish his task and is unable to report on it for the meeting. What should the leader of his team do?

A company hires a consultant to give a presentation to the staff because she is a cocreator of the customer relations management software the company uses. The consultant has

Mutual influence, common purpose, and collaboration are marks of

What should a leader do in between meetings?

A supervisor's authority to approve a timesheet is what kind of power?

______________is a dynamic relationship based on mutual influence and common purpose.

Having ___________ means that you have magnetic charm, allure, and you are able to appeal to others.

Describe Blake and Mouton's Managerial Grid, its two dimensions, and five styles that are included.

Business and Professional Excellence in the Workplace

Verbal and Nonverbal Communication

Listening

Résumés, Interviews, and Negotiations

Getting to Know Your Diverse Workplace

Interpersonal Communication at Work

Strengthening Teams and Conducting Meetings

Technology in the Workplace

Writing With Professional Excellence

Informing and Persuading

Speech Design

Delivering a Speech With Professional Excellence

Work-Life Balance

Filters