Exam 1: Business and Professional Excellence in the Workplace

Blythe's supervisor routinely holds their team meetings at 4 p.m. on a Friday. Blythe finds it difficult to pay attention because by that time she is starting to mentally prepare for the demands of her weekend. What kind of noise is affecting Blythe's ability to pay attention?

Human communication is defined as

How does conspicuousness cause communication apprehension?

The KEYS process is designed to

____________are moral principles or rules that determine ethical behaviors.

Jose was getting ready for his first performance evaluation at his new company. The room where the evaluation was to take place was cramped and dimly lit. He was uncomfortable and this highlighted his nervousness. Though he had prepared for an open, honest discussion with his supervisor, he found himself to be more defensive when he was confronted with constructive feedback. What element of the importance of human communication in business and professional contexts does this example illustrate?

Travis is nervous about his upcoming speech because the other students will be grading his speech instead of the professor. This is an example of _________ communication apprehension.

Those who possess effective communication skills have a trait known as communication bravado.

Joe was getting ready for his first performance evaluation at his new company. He had made a list of all the things that he felt he needed to improve upon as was the custom at his previous organization. He was surprised when he walked into his evaluation meeting to find his supervisor ready to discuss how he can develop himself for promotional opportunities. What element of the importance of human communication in business and professional contexts does this example illustrate?

Explain the differences between the different types of communication apprehension and how they can work in tandem to create noise in the communication model.

Feedback points to the need for us, as communicators, to look to for cues from the other person with whom we are communicating.

Professional excellence means being recognized for your skills as a communicator and serving as a role model to others.

The location, time, and occasion where communication occurs is referred to as

Ethics is the discussion, determination, and deliberation processes that attempt to decide

_______ considerations are the variety of factors important for us to consider in any scenario in which we're making a decision, conducting an evaluation, or making a selection.

Professional excellence equates to communicating a message effectively.

Shyness describes what type of communication apprehension?

To say that you cannot not communicate is to say that everything is communication.

The _____________ is the method by which you send the message.

KEYS, a communication process designed to enhance your ability to critically assess and then improve your communication skills, stands for