Question 1

What word best describes the symbols communicators use?

Accepted Answer

A)  abstract 
B)  vague 
C)  arbitrary 
D)  all of the above 
A)  abstract 
B)  vague 
C)  arbitrary 
D)  all of the above

Question 2

Nonverbal communication cannot substitute part of a verbal message.

Accepted Answer

A) True 
 B)False

Question 3

________ is the most powerful form of nonverbal communication.

Accepted Answer

A)  Vocalics 
B)  Space 
C)  Oculesics 
D)  Haptics 
A)  Vocalics 
B)  Space 
C)  Oculesics 
D)  Haptics

Question 4

Rules regarding when, how, where, and with whom to talk about certain things are known as

Accepted Answer

A)  communication rules. 
B)  regulative rules. 
C)  contextual rules. 
D)  constitutive rules. 
A)  communication rules. 
B)  regulative rules. 
C)  contextual rules. 
D)  constitutive rules.

Question 5

Katherine is giving a speech to her boss tomorrow. To prepare, Katherine puts on her conservative jewelry and makeup, her business suit, and a moderate perfume. These are known as

Accepted Answer

A)  emblems. 
B)  illustrators. 
C)  artifacts. 
D)  affect displays. 
A)  emblems. 
B)  illustrators. 
C)  artifacts. 
D)  affect displays.

Question 6

The space that is generally occupied by significant others, family members, and close friends is known as the ___________ zone.

Accepted Answer

A)  social zone 
B)  intimate zone 
C)  informal 
D)  casual 
A)  social zone 
B)  intimate zone 
C)  informal 
D)  casual

Question 7

For speakers to be consistently efficient at verbally conveying their intended meanings, they must

Accepted Answer

A)  understand that intended meanings may not be fully conveyed by a message because of a variety of factors. 
B)  use shared language that has a universal meaning. 
C)  reiterate their message more than once to the recipient. 
D)  constantly define what their words mean during an communication interaction. 
A)  understand that intended meanings may not be fully conveyed by a message because of a variety of factors. 
B)  use shared language that has a universal meaning. 
C)  reiterate their message more than once to the recipient. 
D)  constantly define what their words mean during an communication interaction.

Question 8

Oculesics is the study of eye behavior.

Accepted Answer

A) True 
 B)False

Question 9

Shared understanding of what communication means and what constitutes appropriate communication are known as communication rules.

Accepted Answer

A) True 
 B)False

Question 10

Facial behavior is considered the most powerful form of nonverbal communication.

Accepted Answer

A) True 
 B)False

Question 11

During a speech, Frank lost his footing and fell to the floor. To show the audience he was okay, Frank gave a thumbs-up to the crowd. The thumbs-up is an example of a(n)

Accepted Answer

A)  illustrator. 
B)  emblem. 
C)  regulator. 
D)  affect display. 
A)  illustrator. 
B)  emblem. 
C)  regulator. 
D)  affect display.

Question 12

While Shawn is talking to a colleague about firings in the department, he notices his coworker wringing her hands and fidgeting quite a bit, so he changes the subject. Shawn's colleague is displaying

Accepted Answer

A)  adapters. 
B)  regulators. 
C)  illustrators. 
D)  emblems. 
A)  adapters. 
B)  regulators. 
C)  illustrators. 
D)  emblems.

Question 13

Greeting a coworker with a handshake falls under the category of _________ touch.

Accepted Answer

A)  functional 
B)  social 
C)  friendship 
D)  acquaintance 
A)  functional 
B)  social 
C)  friendship 
D)  acquaintance

Question 14

The constructed or natural surroundings that influence your communicative decisions, attitude, and mood are termed the

Accepted Answer

A)  context. 
B)  backdrop. 
C)  scene. 
D)  environment. 
A)  context. 
B)  backdrop. 
C)  scene. 
D)  environment.

Question 15

How can managers effectively convey impressions of empathy and power?

Accepted Answer

A)  tone of voice 
B)  physical appearance 
C)  work environment 
D)  body language 
A)  tone of voice 
B)  physical appearance 
C)  work environment 
D)  body language

What word best describes the symbols communicators use?

Nonverbal communication cannot substitute part of a verbal message.

________ is the most powerful form of nonverbal communication.

Rules regarding when, how, where, and with whom to talk about certain things are known as

Katherine is giving a speech to her boss tomorrow. To prepare, Katherine puts on her conservative jewelry and makeup, her business suit, and a moderate perfume. These are known as

The space that is generally occupied by significant others, family members, and close friends is known as the ___________ zone.

For speakers to be consistently efficient at verbally conveying their intended meanings, they must

Oculesics is the study of eye behavior.

Shared understanding of what communication means and what constitutes appropriate communication are known as communication rules.

Facial behavior is considered the most powerful form of nonverbal communication.

During a speech, Frank lost his footing and fell to the floor. To show the audience he was okay, Frank gave a thumbs-up to the crowd. The thumbs-up is an example of a(n)

While Shawn is talking to a colleague about firings in the department, he notices his coworker wringing her hands and fidgeting quite a bit, so he changes the subject. Shawn's colleague is displaying

Greeting a coworker with a handshake falls under the category of _________ touch.

The constructed or natural surroundings that influence your communicative decisions, attitude, and mood are termed the

How can managers effectively convey impressions of empathy and power?

Business and Professional Excellence in the Workplace

Listening

Résumés, Interviews, and Negotiations

Getting to Know Your Diverse Workplace

Interpersonal Communication at Work

Strengthening Teams and Conducting Meetings

Technology in the Workplace

Writing With Professional Excellence

Leadership and Conflict Management

Informing and Persuading

Speech Design

Delivering a Speech With Professional Excellence

Work-Life Balance

Filters

Exam 2: Verbal and Nonverbal Communication

What word best describes the symbols communicators use?

Nonverbal communication cannot substitute part of a verbal message.

________ is the most powerful form of nonverbal communication.

Rules regarding when, how, where, and with whom to talk about certain things are known as

Katherine is giving a speech to her boss tomorrow. To prepare, Katherine puts on her conservative jewelry and makeup, her business suit, and a moderate perfume. These are known as

The space that is generally occupied by significant others, family members, and close friends is known as the ___________ zone.

For speakers to be consistently efficient at verbally conveying their intended meanings, they must

Oculesics is the study of eye behavior.

Shared understanding of what communication means and what constitutes appropriate communication are known as communication rules.

Facial behavior is considered the most powerful form of nonverbal communication.

During a speech, Frank lost his footing and fell to the floor. To show the audience he was okay, Frank gave a thumbs-up to the crowd. The thumbs-up is an example of a(n)

While Shawn is talking to a colleague about firings in the department, he notices his coworker wringing her hands and fidgeting quite a bit, so he changes the subject. Shawn's colleague is displaying

Greeting a coworker with a handshake falls under the category of _________ touch.

The constructed or natural surroundings that influence your communicative decisions, attitude, and mood are termed the

How can managers effectively convey impressions of empathy and power?

Business and Professional Excellence in the Workplace

Listening

Résumés, Interviews, and Negotiations

Getting to Know Your Diverse Workplace

Interpersonal Communication at Work

Strengthening Teams and Conducting Meetings

Technology in the Workplace

Writing With Professional Excellence

Leadership and Conflict Management

Informing and Persuading

Speech Design

Delivering a Speech With Professional Excellence

Work-Life Balance

Filters