Question 1

The ___________ defines team members as joint problem solvers rather than adversaries.

Accepted Answer

A)  unite approach 
B)  groupthink approach 
C)  nominal group approach 
D)  meetingthink approach 
A)  unite approach 
B)  groupthink approach 
C)  nominal group approach 
D)  meetingthink approach

Question 2

In the unite approach, ____________ are the needs and concerns underlying each position.

Accepted Answer

A)  interests 
B)  stances 
C)  platforms 
D)  none of the above 
A)  interests 
B)  stances 
C)  platforms 
D)  none of the above

Question 3

A group consists of two or more people.

Accepted Answer

A) True 
 B)False

Question 4

When groups are brainstorming,

Accepted Answer

A)  the more ideas, the better. 
B)  only ideas that will work should be recorded. 
C)  team members should record their own ideas independently. 
D)  teams should discuss an idea before adding it to the list of possible solutions. 
A)  the more ideas, the better. 
B)  only ideas that will work should be recorded. 
C)  team members should record their own ideas independently. 
D)  teams should discuss an idea before adding it to the list of possible solutions.

Question 5

Explain the differences between the unite approach and the nominal group technique in group problem solving. Be sure to highlight the pros and cons of each approach.

Accepted Answer

The unite approach and the nominal group

Question 6

Explain the KEYS approach to achieving excellence in team communication. Be sure to go through the four steps in KEYS and explain how they apply to achieving excellence in team communication.

Accepted Answer

The KEYS approach to achieving excellenc

Question 7

Laurel supervises shift workers at a call center. What is the best meeting option for Laurel and her employees?

Accepted Answer

A)  Keep one meeting time and assign someone from each shift to attend each meeting and ask them to relay the information to their coworkers. 
B)  Alternate the meetings among shifts to show that all team members are valued and respected. 
C)  Meet with one shift and the same employees every week. 
D)  Do not have meetings; send memos to all staff. 
A)  Keep one meeting time and assign someone from each shift to attend each meeting and ask them to relay the information to their coworkers. 
B)  Alternate the meetings among shifts to show that all team members are valued and respected. 
C)  Meet with one shift and the same employees every week. 
D)  Do not have meetings; send memos to all staff.

Question 8

Jenny is taking notes and facilitating the meeting, making sure the group follows the agenda. What role is Jenny providing?

Accepted Answer

A)  recorder 
B)  secretary 
C)  procedural developer 
D)  coordinator 
A)  recorder 
B)  secretary 
C)  procedural developer 
D)  coordinator

Question 9

Which decision-making strategy is the most time consuming?

Accepted Answer

A)  decision by leader 
B)  voting 
C)  compromise 
D)  consensus 
A)  decision by leader 
B)  voting 
C)  compromise 
D)  consensus

Question 10

List and describe three ways to generate innovative solutions.

Accepted Answer

1. Brainstorming: This involves gatherin

Question 11

Terry has noticed that his colleagues at work frequently take breaks and leave the office to take personal phone calls. These behaviors are

Accepted Answer

A)  not allowed in the handbook. 
B)  norms. 
C)  unproductive. 
D)  roles. 
A)  not allowed in the handbook. 
B)  norms. 
C)  unproductive. 
D)  roles.

Question 12

Once meetings are set, they need to take place even if one or more participants cannot attend.

Accepted Answer

A) True 
 B)False

Question 13

Explain the unite approach to team problem solving.

Accepted Answer

The unite approach to team problem solvi

Question 14

When should an agenda be distributed?

Accepted Answer

A)  a few days before the meeting 
B)  during the meeting 
C)  only the secretary should have the written agenda 
D)  at the end of the previous meeting 
A)  a few days before the meeting 
B)  during the meeting 
C)  only the secretary should have the written agenda 
D)  at the end of the previous meeting

Question 15

A team investigating a problem that needs improvement within their organization have begun to ask themselves "what if" questions. The team is in the ________ mode.

Accepted Answer

A)  explorer 
B)  artist 
C)  warrior 
D)  innovator 
A)  explorer 
B)  artist 
C)  warrior 
D)  innovator

Question 16

When brainstorming, teams should take the time to reflect on each idea and leave it on the list or eliminate it immediately to avoid wasting time on it at a later time.

Accepted Answer

A) True 
 B)False

Question 17

What group makeup can offer the most effective innovation?

Accepted Answer

A)  a group with the smartest people in the department 
B)  making sure your group makeup has a good mix of people strong in different areas 
C)  a group that follows a strong leader with a clear agenda 
D)  a group that is friendly and works well with each other 
A)  a group with the smartest people in the department 
B)  making sure your group makeup has a good mix of people strong in different areas 
C)  a group that follows a strong leader with a clear agenda 
D)  a group that is friendly and works well with each other

Question 18

In the KEYS approach to achieving professional excellence in team communication, you should

Accepted Answer

A)  evaluate whether or not you want to be a part of the team. 
B)  evaluate what is professional communication and what is not. 
C)  evaluate who should be a part of the team. 
D)  none of the above 
A)  evaluate whether or not you want to be a part of the team. 
B)  evaluate what is professional communication and what is not. 
C)  evaluate who should be a part of the team. 
D)  none of the above

Question 19

In the unite approach, once you've stated the problem, the next step is to

Accepted Answer

A)  debunk others' positions. 
B)  promote your position. 
C)  invite cooperation. 
D)  none of the above 
A)  debunk others' positions. 
B)  promote your position. 
C)  invite cooperation. 
D)  none of the above

Question 20

Under what conditions should a decision be made by the leader?

Accepted Answer

A)  whenever unruly group members will not cooperate 
B)  whenever a quick decision must be made 
C)  when the group is not offering helpful strategies to a problem 
D)  when the leader does not have the right personnel to make a decision 
A)  whenever unruly group members will not cooperate 
B)  whenever a quick decision must be made 
C)  when the group is not offering helpful strategies to a problem 
D)  when the leader does not have the right personnel to make a decision

The ___________ defines team members as joint problem solvers rather than adversaries.

In the unite approach, ____________ are the needs and concerns underlying each position.

A group consists of two or more people.

When groups are brainstorming,

Explain the differences between the unite approach and the nominal group technique in group problem solving. Be sure to highlight the pros and cons of each approach.

Explain the KEYS approach to achieving excellence in team communication. Be sure to go through the four steps in KEYS and explain how they apply to achieving excellence in team communication.

Laurel supervises shift workers at a call center. What is the best meeting option for Laurel and her employees?

Jenny is taking notes and facilitating the meeting, making sure the group follows the agenda. What role is Jenny providing?

Which decision-making strategy is the most time consuming?

List and describe three ways to generate innovative solutions.

Terry has noticed that his colleagues at work frequently take breaks and leave the office to take personal phone calls. These behaviors are

Once meetings are set, they need to take place even if one or more participants cannot attend.

Explain the unite approach to team problem solving.

When should an agenda be distributed?

A team investigating a problem that needs improvement within their organization have begun to ask themselves "what if" questions. The team is in the ________ mode.

When brainstorming, teams should take the time to reflect on each idea and leave it on the list or eliminate it immediately to avoid wasting time on it at a later time.

What group makeup can offer the most effective innovation?

In the KEYS approach to achieving professional excellence in team communication, you should

In the unite approach, once you've stated the problem, the next step is to

Under what conditions should a decision be made by the leader?

Business and Professional Excellence in the Workplace

Verbal and Nonverbal Communication

Listening

Résumés, Interviews, and Negotiations

Getting to Know Your Diverse Workplace

Interpersonal Communication at Work

Technology in the Workplace

Writing With Professional Excellence

Leadership and Conflict Management

Informing and Persuading

Speech Design

Delivering a Speech With Professional Excellence

Work-Life Balance

Filters

Exam 7: Strengthening Teams and Conducting Meetings

The ___________ defines team members as joint problem solvers rather than adversaries.

In the unite approach, ____________ are the needs and concerns underlying each position.

A group consists of two or more people.

When groups are brainstorming,

Explain the differences between the unite approach and the nominal group technique in group problem solving. Be sure to highlight the pros and cons of each approach.

Explain the KEYS approach to achieving excellence in team communication. Be sure to go through the four steps in KEYS and explain how they apply to achieving excellence in team communication.

Laurel supervises shift workers at a call center. What is the best meeting option for Laurel and her employees?

Jenny is taking notes and facilitating the meeting, making sure the group follows the agenda. What role is Jenny providing?

Which decision-making strategy is the most time consuming?

List and describe three ways to generate innovative solutions.

Terry has noticed that his colleagues at work frequently take breaks and leave the office to take personal phone calls. These behaviors are

Once meetings are set, they need to take place even if one or more participants cannot attend.

Explain the unite approach to team problem solving.

When should an agenda be distributed?

A team investigating a problem that needs improvement within their organization have begun to ask themselves "what if" questions. The team is in the ________ mode.

When brainstorming, teams should take the time to reflect on each idea and leave it on the list or eliminate it immediately to avoid wasting time on it at a later time.

What group makeup can offer the most effective innovation?

In the KEYS approach to achieving professional excellence in team communication, you should

In the unite approach, once you've stated the problem, the next step is to

Under what conditions should a decision be made by the leader?

Business and Professional Excellence in the Workplace

Verbal and Nonverbal Communication

Listening

Résumés, Interviews, and Negotiations

Getting to Know Your Diverse Workplace

Interpersonal Communication at Work

Technology in the Workplace

Writing With Professional Excellence

Leadership and Conflict Management

Informing and Persuading

Speech Design

Delivering a Speech With Professional Excellence

Work-Life Balance

Filters