Question 1

Organizational culture functions as a kind of control system.

Accepted Answer

A) True 
 B)False

Question 2

What allows managers at all levels to become personally involved with their subordinates and allows them to mentor subordinates and develop their management skills?

Accepted Answer

A) Clan control 
B) MBO systems 
C) Market control 
D) Output control 
E) Direct supervision 
A) Clan control 
B) MBO systems 
C) Market control 
D) Output control 
E) Direct supervision

Question 3

The workers of an organization perform the same activities in the same way over and over again,based on rules that managers have developed.We say that the behavior of these workers has been:

Accepted Answer

A) Compromised 
B) Standardized 
C) Maximized 
D) Minimized 
E) Simplified 
A) Compromised 
B) Standardized 
C) Maximized 
D) Minimized 
E) Simplified

Question 4

To encourage a future-oriented approach,top managers must establish organizational goals.

Accepted Answer

A) True 
 B)False

Question 5

The process by which managers monitor and regulate the efficiency and effectiveness of the workers in an organization is called:

Accepted Answer

A) Planning 
B) Organizing 
C) Leading 
D) Controlling 
E) Coordinating 
A) Planning 
B) Organizing 
C) Leading 
D) Controlling 
E) Coordinating

Question 6

Output control and behavior control are appropriate for many of the most important and significant organizational activities.

Accepted Answer

A) True 
 B)False

Question 7

Operating margin is calculated by dividing a company's operating profit by sales revenues.

Accepted Answer

A) True 
 B)False

Question 8

When an organization and its members perform ______ activities,it is ______ challenging for managers to measure outputs or behavior.

Accepted Answer

A) nonroutine,more 
B) nonroutine,less 
C) routine,more 
D) programmed,more 
E) nonprogrammed,less 
A) nonroutine,more 
B) nonroutine,less 
C) routine,more 
D) programmed,more 
E) nonprogrammed,less

Question 9

Top managers are most concerned with overall organizational performance and use various production measures to evaluate it.

Accepted Answer

A) True 
 B)False

Question 10

A system for evaluating subordinates' behavior by their ability to achieve specific goals is called:

Accepted Answer

A) An SOP 
B) Performance appraisal 
C) MBO 
D) TQM 
E) Clan control 
A) An SOP 
B) Performance appraisal 
C) MBO 
D) TQM 
E) Clan control

Question 11

At Step 3 of the control process,managers:

Accepted Answer

A) Measure actual performance 
B) Compare actual performance to the standards 
C) Establish the standards of performance 
D) Initiate corrective action 
E) Develop goals 
A) Measure actual performance 
B) Compare actual performance to the standards 
C) Establish the standards of performance 
D) Initiate corrective action 
E) Develop goals

Question 12

Describe Lewin's Force-Field Theory.

Accepted Answer

According to his force-field theory,a wi

Question 13

During the objective-setting process of the MBO,it is the sole responsibility of managers to establish the goals for the employees.

Accepted Answer

A) True 
 B)False

Question 14

Too much ______ can actually ______ the level of learning taking place in an organization and get the organization off track if managers and workers focus on the wrong issues.

Accepted Answer

A) standardization;reduce 
B) standardization;increase 
C) innovation;reduce 
D) innovation;increase 
E) stability;increase 
A) standardization;reduce 
B) standardization;increase 
C) innovation;reduce 
D) innovation;increase 
E) stability;increase

Question 15

At the __________ stage of the process of transforming raw materials into finished goods,managers typically use __________ control procedures to obtain immediate feedback about how efficiently the raw materials are being transformed into finished goods.

Accepted Answer

A) conversion;concurrent 
B) conversion;feedback 
C) output;feedforward 
D) input;concurrent 
E) output;concurrent 
A) conversion;concurrent 
B) conversion;feedback 
C) output;feedforward 
D) input;concurrent 
E) output;concurrent

Question 16

A change that is gradual,in which managers at all levels work together to develop a detailed plan for change,is called a __________ change.

Accepted Answer

A) top-down 
B) management-directed 
C) bottom-up 
D) revolutionary 
E) restructuring 
A) top-down 
B) management-directed 
C) bottom-up 
D) revolutionary 
E) restructuring

Question 17

Evolutionary change involves a bold attempt to quickly find new ways to be effective.

Accepted Answer

A) True 
 B)False

Question 18

Explain the relationship between organizational control and the four building blocks of competitive advantage.

Accepted Answer

To determine how efficiently they are us

Question 19

Define evolutionary and revolutionary change.When is each appropriate?

Accepted Answer

Evolutionary change is gradual,increment

Question 20

The type of control that is imposed on workers within the organization by the shared values and standards of behavior for workers within that organization is known as:

Accepted Answer

A) Bureaucratic control 
B) Feedforward control 
C) Clan control 
D) Feedback control 
E) Output control 
A) Bureaucratic control 
B) Feedforward control 
C) Clan control 
D) Feedback control 
E) Output control

Organizational culture functions as a kind of control system.

What allows managers at all levels to become personally involved with their subordinates and allows them to mentor subordinates and develop their management skills?

The workers of an organization perform the same activities in the same way over and over again,based on rules that managers have developed.We say that the behavior of these workers has been:

To encourage a future-oriented approach,top managers must establish organizational goals.

The process by which managers monitor and regulate the efficiency and effectiveness of the workers in an organization is called:

Output control and behavior control are appropriate for many of the most important and significant organizational activities.

Operating margin is calculated by dividing a company's operating profit by sales revenues.

When an organization and its members perform activities,it is challenging for managers to measure outputs or behavior.

Top managers are most concerned with overall organizational performance and use various production measures to evaluate it.

A system for evaluating subordinates' behavior by their ability to achieve specific goals is called:

At Step 3 of the control process,managers:

Describe Lewin's Force-Field Theory.

During the objective-setting process of the MBO,it is the sole responsibility of managers to establish the goals for the employees.

Too much can actually the level of learning taking place in an organization and get the organization off track if managers and workers focus on the wrong issues.

At the stage of the process of transforming raw materials into finished goods,managers typically use control procedures to obtain immediate feedback about how efficiently the raw materials are being transformed into finished goods.

A change that is gradual,in which managers at all levels work together to develop a detailed plan for change,is called a __________ change.

Evolutionary change involves a bold attempt to quickly find new ways to be effective.

Explain the relationship between organizational control and the four building blocks of competitive advantage.

Define evolutionary and revolutionary change.When is each appropriate?

The type of control that is imposed on workers within the organization by the shared values and standards of behavior for workers within that organization is known as:

Managers and Managing

The Evolution of Management Thought

Values,attitudes,emotions,and Culture: The Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making,learning,creativity,and Entrepreneurship

The Manager As a Planner and Strategist

Value-Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Human Resource Management

Motivation and Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Managing Conflict,politics,and Negotiation

Using Advanced Information Technology to Increase Performance

Filters

Exam 11: Organizational Control and Change

Organizational culture functions as a kind of control system.

What allows managers at all levels to become personally involved with their subordinates and allows them to mentor subordinates and develop their management skills?

The workers of an organization perform the same activities in the same way over and over again,based on rules that managers have developed.We say that the behavior of these workers has been:

To encourage a future-oriented approach,top managers must establish organizational goals.

The process by which managers monitor and regulate the efficiency and effectiveness of the workers in an organization is called:

Output control and behavior control are appropriate for many of the most important and significant organizational activities.

Operating margin is calculated by dividing a company's operating profit by sales revenues.

When an organization and its members perform ______ activities,it is ______ challenging for managers to measure outputs or behavior.

Top managers are most concerned with overall organizational performance and use various production measures to evaluate it.

A system for evaluating subordinates' behavior by their ability to achieve specific goals is called:

At Step 3 of the control process,managers:

Describe Lewin's Force-Field Theory.

During the objective-setting process of the MBO,it is the sole responsibility of managers to establish the goals for the employees.

Too much ______ can actually ______ the level of learning taking place in an organization and get the organization off track if managers and workers focus on the wrong issues.

At the __________ stage of the process of transforming raw materials into finished goods,managers typically use __________ control procedures to obtain immediate feedback about how efficiently the raw materials are being transformed into finished goods.

A change that is gradual,in which managers at all levels work together to develop a detailed plan for change,is called a __________ change.

Evolutionary change involves a bold attempt to quickly find new ways to be effective.

Explain the relationship between organizational control and the four building blocks of competitive advantage.

Define evolutionary and revolutionary change.When is each appropriate?

The type of control that is imposed on workers within the organization by the shared values and standards of behavior for workers within that organization is known as:

Managers and Managing

The Evolution of Management Thought

Values,attitudes,emotions,and Culture: The Manager As a Person

Ethics and Social Responsibility

Managing Diverse Employees in a Multicultural Environment

Managing in the Global Environment

Decision Making,learning,creativity,and Entrepreneurship

The Manager As a Planner and Strategist

Value-Chain Management: Functional Strategies for Competitive Advantage

Managing Organizational Structure and Culture

Human Resource Management

Motivation and Performance

Leadership

Effective Groups and Teams

Promoting Effective Communication

Managing Conflict,politics,and Negotiation

Using Advanced Information Technology to Increase Performance

Filters

When an organization and its members perform activities,it is challenging for managers to measure outputs or behavior.

Too much can actually the level of learning taking place in an organization and get the organization off track if managers and workers focus on the wrong issues.

At the stage of the process of transforming raw materials into finished goods,managers typically use control procedures to obtain immediate feedback about how efficiently the raw materials are being transformed into finished goods.