Question 1

Nonverbal visual cues include postural shifts.

Accepted Answer

A) True 
 B)False

Question 2

Nonverbal messages can be conveyed subconsciously through means other than words.

Accepted Answer

A) True 
 B)False

Question 3

Define the characteristics of attentive listening.

Accepted Answer

Attentive listening occurs when you are

Question 4

A boss who says he or she loves your ideas while rolling his or her eyes would lead you to believe that the boss:

Accepted Answer

A)  might lack confidence in your suggestions. 
B)  is paraphrasing your ideas. 
C)  is reading your verbal cues. 
D)  is being empathetic. 
A)  might lack confidence in your suggestions. 
B)  is paraphrasing your ideas. 
C)  is reading your verbal cues. 
D)  is being empathetic.

Question 5

One of the most common mistakes listeners make is forming responses before listening to the complete message of the speaker.

Accepted Answer

A) True 
 B)False

Question 6

If you know you have tendencies toward verbosity,avoid:

Accepted Answer

A)  direct eye contact. 
B)  being empathetic. 
C)  talking too much. 
D)  reading nonverbal messages. 
A)  direct eye contact. 
B)  being empathetic. 
C)  talking too much. 
D)  reading nonverbal messages.

Question 7

Ben selectively pays attention only to information that reinforces his own beliefs,views,or needs,resulting in severe distortion to the original message.Ben's ineffective listening is most likely due to:

Accepted Answer

A)  rehearsing. 
B)  selective memory. 
C)  selective perception. 
D)  boredom. 
A)  rehearsing. 
B)  selective memory. 
C)  selective perception. 
D)  boredom.

Question 8

The act of listening is a passive activity.

Accepted Answer

A) True 
 B)False

Question 9

As an active listener,being empathetic means that you:

Accepted Answer

A)  acknowledge the other person's feelings. 
B)  crack jokes and make light of the situation. 
C)  use direct eye contact with the speaker. 
D)  rehearse your response. 
A)  acknowledge the other person's feelings. 
B)  crack jokes and make light of the situation. 
C)  use direct eye contact with the speaker. 
D)  rehearse your response.

Question 10

The average person may forget more than half of what he/she has heard the previous day.

Accepted Answer

A) True 
 B)False

Nonverbal visual cues include postural shifts.

Nonverbal messages can be conveyed subconsciously through means other than words.

Define the characteristics of attentive listening.

A boss who says he or she loves your ideas while rolling his or her eyes would lead you to believe that the boss:

One of the most common mistakes listeners make is forming responses before listening to the complete message of the speaker.

If you know you have tendencies toward verbosity,avoid:

Ben selectively pays attention only to information that reinforces his own beliefs,views,or needs,resulting in severe distortion to the original message.Ben's ineffective listening is most likely due to:

The act of listening is a passive activity.

As an active listener,being empathetic means that you:

The average person may forget more than half of what he/she has heard the previous day.

Journey Into Self-Awareness

Self-Disclosure and Trust

Establishing Goals Consistent With Your Values and Ethics

Self-Management

Understanding and Working With Diverse Others

Communicating Effectively

Persuading Individuals and Audiences

Negotiation

Building Teams and Work Groups

Managing Conflict

Achieving Business Results Through Effective Meetings

Facilitating Team Success

Making Decisions and Solving Problems Creatively

Effective and Ethical Use of Power and Influence

Networking and Mentoring

Coaching and Providing Feedback for Improved Performance

Leading and Empowering Self and Others

Project Management

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Exam 6: Listening and Nonverbal Communication

Nonverbal visual cues include postural shifts.

Nonverbal messages can be conveyed subconsciously through means other than words.

Define the characteristics of attentive listening.

A boss who says he or she loves your ideas while rolling his or her eyes would lead you to believe that the boss:

One of the most common mistakes listeners make is forming responses before listening to the complete message of the speaker.

If you know you have tendencies toward verbosity,avoid:

Ben selectively pays attention only to information that reinforces his own beliefs,views,or needs,resulting in severe distortion to the original message.Ben's ineffective listening is most likely due to:

The act of listening is a passive activity.

As an active listener,being empathetic means that you:

The average person may forget more than half of what he/she has heard the previous day.

Journey Into Self-Awareness

Self-Disclosure and Trust

Establishing Goals Consistent With Your Values and Ethics

Self-Management

Understanding and Working With Diverse Others

Communicating Effectively

Persuading Individuals and Audiences

Negotiation

Building Teams and Work Groups

Managing Conflict

Achieving Business Results Through Effective Meetings

Facilitating Team Success

Making Decisions and Solving Problems Creatively

Effective and Ethical Use of Power and Influence

Networking and Mentoring

Coaching and Providing Feedback for Improved Performance

Leading and Empowering Self and Others

Project Management

Filters