Question 1

What is communication and how can it be enhanced?

Accepted Answer

Communication is the act of exchanging t

Question 2

Paraverbal communication cues include:

Accepted Answer

A)  voice volume. 
B)  facial expressions. 
C)  blinking eyes. 
D)  postural change. 
A)  voice volume. 
B)  facial expressions. 
C)  blinking eyes. 
D)  postural change.

Question 3

Suggest some strategies to help develop and improve listening skills.

Accepted Answer

Some of the strategies that can be used

Question 4

Generally in meetings,Arnold subconsciously taps his fingers on the table.In western industrialized countries,this habit of tapping one's fingers could be interpreted as a sign of ____.

Accepted Answer

A)  anger 
B)  superiority 
C)  impatience 
D)  defensive 
A)  anger 
B)  superiority 
C)  impatience 
D)  defensive

Question 5

Calvin can improve his active listening if he avoids asking questions and giving feedback.

Accepted Answer

A) True 
 B)False

Question 6

The ability to actively listen can be affected by the emotions of the sender and the receiver.

Accepted Answer

A) True 
 B)False

Question 7

Nonverbal visual cues include:

Accepted Answer

A)  tone of voice. 
B)  pitch. 
C)  speech pauses. 
D)  nodding. 
A)  tone of voice. 
B)  pitch. 
C)  speech pauses. 
D)  nodding.

Question 8

Touch-based communication varies depending upon the type of:

Accepted Answer

A)  tone. 
B)  speech rate. 
C)  pitch. 
D)  relationships. 
A)  tone. 
B)  speech rate. 
C)  pitch. 
D)  relationships.

Question 9

In _____ you make assumptions about the messages being relayed by the speaker and fill in gaps with assumptions based on what you want to hear rather than what the speaker is actually saying.

Accepted Answer

A)  assertive listening 
B)  active listening 
C)  attentive listening 
D)  passive listening 
A)  assertive listening 
B)  active listening 
C)  attentive listening 
D)  passive listening

Question 10

Some managers hold certain beliefs so dear to their hearts that they are biased.They also have a tendency to turn off speakers who dispute their cherished beliefs even before the position is fully explained.Typically,managers who feel this strongly about an issue:

Accepted Answer

A)  have a fear of being influenced. 
B)  are highly emotional. 
C)  have inadequate background information. 
D)  are bored. 
A)  have a fear of being influenced. 
B)  are highly emotional. 
C)  have inadequate background information. 
D)  are bored.

Question 11

Which of the following statements about nonverbal messages is true?

Accepted Answer

A)  They are not culture specific. 
B)  They cannot contradict verbal messages. 
C)  They are sent unconsciously. 
D)  They convey more than verbal messages. 
A)  They are not culture specific. 
B)  They cannot contradict verbal messages. 
C)  They are sent unconsciously. 
D)  They convey more than verbal messages.

Question 12

Sara is usually preoccupied with immediate tasks and seldom has the time to devote to her employees' concerns,individually.Eric,her employee,who is accustomed to not being heard by Sara,does not bother to inform her about the difficulties he is facing in dealing with a new account.As a result of this,his productivity suffers.This kind of reaction from Eric,where he withholds information,expecting it wouldn't be attended to anyway,is a result of:

Accepted Answer

A)  selective memory. 
B)  selective expectation. 
C)  inadequate background information. 
D)  physiological limitations. 
A)  selective memory. 
B)  selective expectation. 
C)  inadequate background information. 
D)  physiological limitations.

Question 13

"70/30" principle states that:

Accepted Answer

A)  true active listeners spend almost 70 percent of the time making assumptions about the messages and less than 30 percent of their time talking. 
B)  true active listeners spend almost 70 percent of their time listening and less than 30 percent of their time talking. 
C)  true active listeners spend almost 70 percent of their time hearing and less than 30 percent of their time listening. 
D)  true active listeners spend almost 70 percent of their time questioning and less than 30 percent of their time listening. 
A)  true active listeners spend almost 70 percent of the time making assumptions about the messages and less than 30 percent of their time talking. 
B)  true active listeners spend almost 70 percent of their time listening and less than 30 percent of their time talking. 
C)  true active listeners spend almost 70 percent of their time hearing and less than 30 percent of their time listening. 
D)  true active listeners spend almost 70 percent of their time questioning and less than 30 percent of their time listening.

Question 14

Active or empathetic listening:

Accepted Answer

A)  is a focused one-way process. 
B)  involves only 30 percent listening. 
C)  involves clarifying the message received. 
D)  requires little work on the part of the listener. 
A)  is a focused one-way process. 
B)  involves only 30 percent listening. 
C)  involves clarifying the message received. 
D)  requires little work on the part of the listener.

Question 15

Ron usually guesses what Joe is about to say minutes before he says it.As a result,every time Joe speaks,Ron's thoughts begin to wander.By the time his focus returns to what Joe is speaking,the latter has gone on an unexpected track and Ron ends up not getting his message.Ron's listening is hindered by:

Accepted Answer

A)  emotional interference. 
B)  selective perception. 
C)  selective memory. 
D)  boredom. 
A)  emotional interference. 
B)  selective perception. 
C)  selective memory. 
D)  boredom.

Question 16

Lana,while listening to Ryan,is taking in the information presented but she is not processing it.In the above scenario,which type of listening does Lana appear to be using?

Accepted Answer

A) Assertive 
B) Empathetic 
C) Attentive 
D) Passive 
A) Assertive 
B) Empathetic 
C) Attentive 
D) Passive

Question 17

Sensing involves understanding the meaning,interpreting the implications,evaluating the nonverbal cues,and remembering the message.

Accepted Answer

A) True 
 B)False

Question 18

How closely we stand to others with whom we communicate has a powerful effect on:

Accepted Answer

A)  how we regard others and how we respond to them. 
B)  the verbal communication more than the nonverbal communication. 
C)  how we avoid distractions and day dreaming. 
D)  how we paraphrase and correct misinterpretations. 
A)  how we regard others and how we respond to them. 
B)  the verbal communication more than the nonverbal communication. 
C)  how we avoid distractions and day dreaming. 
D)  how we paraphrase and correct misinterpretations.

Question 19

Sue was listening to Mark complain about an issue at his office,when they were dining at a restaurant.While she was listening,she also tried to make sure if the waiter could get next course ready.Mark was upset by Sue's lack of attention to his issue.Sue's ineffective listening was most likely due to:

Accepted Answer

A)  boredom. 
B)  rehearsing. 
C)  bias and judgment. 
D)  partial listening and distractions. 
A)  boredom. 
B)  rehearsing. 
C)  bias and judgment. 
D)  partial listening and distractions.

Question 20

List the frequently occurring barriers to effective listening.

Accepted Answer

Some of the most frequently occurring ba

What is communication and how can it be enhanced?

Paraverbal communication cues include:

Suggest some strategies to help develop and improve listening skills.

Generally in meetings,Arnold subconsciously taps his fingers on the table.In western industrialized countries,this habit of tapping one's fingers could be interpreted as a sign of ____.

Calvin can improve his active listening if he avoids asking questions and giving feedback.

The ability to actively listen can be affected by the emotions of the sender and the receiver.

Nonverbal visual cues include:

Touch-based communication varies depending upon the type of:

In _____ you make assumptions about the messages being relayed by the speaker and fill in gaps with assumptions based on what you want to hear rather than what the speaker is actually saying.

Some managers hold certain beliefs so dear to their hearts that they are biased.They also have a tendency to turn off speakers who dispute their cherished beliefs even before the position is fully explained.Typically,managers who feel this strongly about an issue:

Which of the following statements about nonverbal messages is true?

"70/30" principle states that:

Active or empathetic listening:

Lana,while listening to Ryan,is taking in the information presented but she is not processing it.In the above scenario,which type of listening does Lana appear to be using?

Sensing involves understanding the meaning,interpreting the implications,evaluating the nonverbal cues,and remembering the message.

How closely we stand to others with whom we communicate has a powerful effect on:

List the frequently occurring barriers to effective listening.

Journey Into Self-Awareness

Self-Disclosure and Trust

Establishing Goals Consistent With Your Values and Ethics

Self-Management

Understanding and Working With Diverse Others

Communicating Effectively

Persuading Individuals and Audiences

Negotiation

Building Teams and Work Groups

Managing Conflict

Achieving Business Results Through Effective Meetings

Facilitating Team Success

Making Decisions and Solving Problems Creatively

Effective and Ethical Use of Power and Influence

Networking and Mentoring

Coaching and Providing Feedback for Improved Performance

Leading and Empowering Self and Others

Project Management

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Exam 6: Listening and Nonverbal Communication

What is communication and how can it be enhanced?

Paraverbal communication cues include:

Suggest some strategies to help develop and improve listening skills.

Generally in meetings,Arnold subconsciously taps his fingers on the table.In western industrialized countries,this habit of tapping one's fingers could be interpreted as a sign of ____.

Calvin can improve his active listening if he avoids asking questions and giving feedback.

The ability to actively listen can be affected by the emotions of the sender and the receiver.

Nonverbal visual cues include:

Touch-based communication varies depending upon the type of:

In _____ you make assumptions about the messages being relayed by the speaker and fill in gaps with assumptions based on what you want to hear rather than what the speaker is actually saying.

Some managers hold certain beliefs so dear to their hearts that they are biased.They also have a tendency to turn off speakers who dispute their cherished beliefs even before the position is fully explained.Typically,managers who feel this strongly about an issue:

Which of the following statements about nonverbal messages is true?

"70/30" principle states that:

Active or empathetic listening:

Lana,while listening to Ryan,is taking in the information presented but she is not processing it.In the above scenario,which type of listening does Lana appear to be using?

Sensing involves understanding the meaning,interpreting the implications,evaluating the nonverbal cues,and remembering the message.

How closely we stand to others with whom we communicate has a powerful effect on:

List the frequently occurring barriers to effective listening.

Journey Into Self-Awareness

Self-Disclosure and Trust

Establishing Goals Consistent With Your Values and Ethics

Self-Management

Understanding and Working With Diverse Others

Communicating Effectively

Persuading Individuals and Audiences

Negotiation

Building Teams and Work Groups

Managing Conflict

Achieving Business Results Through Effective Meetings

Facilitating Team Success

Making Decisions and Solving Problems Creatively

Effective and Ethical Use of Power and Influence

Networking and Mentoring

Coaching and Providing Feedback for Improved Performance

Leading and Empowering Self and Others

Project Management

Filters