Question 1

Which of the following best describes constructive feedback?

Accepted Answer

A)  Truthful,fair,not given as a personal attack 
B)  Supportive,untimely,critical appreciation 
C)  Clear,biased,no reference to improvement 
D)  Subjective,personal,general solution 
A)  Truthful,fair,not given as a personal attack 
B)  Supportive,untimely,critical appreciation 
C)  Clear,biased,no reference to improvement 
D)  Subjective,personal,general solution A

Question 2

Effective feedback should be:

Accepted Answer

A)  balanced. 
B)  prescriptive. 
C)  untimely. 
D)  personal. 
A)  balanced. 
B)  prescriptive. 
C)  untimely. 
D)  personal. A

Question 3

At Orbit Tours Inc. ,the customer service team evaluates its progress by tracking the ratings given by customers in customer satisfaction surveys.The source of such feedback is said to be:

Accepted Answer

A)  their customers. 
B)  the stakeholders. 
C)  the task itself. 
D)  the organization itself. 
A)  their customers. 
B)  the stakeholders. 
C)  the task itself. 
D)  the organization itself. C

Question 4

How does asking for input help in providing feedback?

Accepted Answer

A)  Provides reasons and the factors affecting the potential feedback session 
B)  Both parties confirm data and perceptions 
C)  Reduces the other party's defensiveness and resistance 
D)  Clarify expectations and specify next steps 
A)  Provides reasons and the factors affecting the potential feedback session 
B)  Both parties confirm data and perceptions 
C)  Reduces the other party's defensiveness and resistance 
D)  Clarify expectations and specify next steps

Question 5

If a manager at a company does not say anything to employees when they come in late to work,by doing nothing he/she indicates acceptance of this behavior.

Accepted Answer

A) True 
 B)False

Question 6

Asking for feedback builds and enhances our self-esteem.

Accepted Answer

A) True 
 B)False

Question 7

As the personnel manager,Tina should begin feedback sessions with the negative feedback first,followed by the positive feedback.

Accepted Answer

A) True 
 B)False

Question 8

When helping others to set SMART goals,managers should:

Accepted Answer

A)  set the goals for the subordinates. 
B)  make them general. 
C)  avoid modifying or updating original goals. 
D)  use intrinsic and extrinsic rewards. 
A)  set the goals for the subordinates. 
B)  make them general. 
C)  avoid modifying or updating original goals. 
D)  use intrinsic and extrinsic rewards.

Question 9

Coaches attending to both human and business needs relate to:

Accepted Answer

A)  constructive conflict management. 
B)  the willingness to not assign blame. 
C)  a responsible and accountable style of coaching. 
D)  a parallel style of thinking and acting. 
A)  constructive conflict management. 
B)  the willingness to not assign blame. 
C)  a responsible and accountable style of coaching. 
D)  a parallel style of thinking and acting.

Question 10

Which supportive behavior demonstrates the coach's willingness to understand before trying to be understood?

Accepted Answer

A)  Verbal 
B)  Tangible 
C)  Active 
D)  Empathic 
A)  Verbal 
B)  Tangible 
C)  Active 
D)  Empathic

Question 11

Which characteristic of effective feedback is illustrated in the following statement? "I'm impressed with how you weighed the pros and cons and selected the best course of action."

Accepted Answer

A)  Interactive 
B)  Nonpersonal 
C)  Prescriptive 
D)  Specific 
A)  Interactive 
B)  Nonpersonal 
C)  Prescriptive 
D)  Specific

Question 12

Commitment to goals will vary directly with the amount of participation and input from the employee in setting goals.

Accepted Answer

A) True 
 B)False

Question 13

To increase motivation,managers should set 'stretch' goals for their employees-goals that require total effort but are not unrealistic.

Accepted Answer

A) True 
 B)False

Question 14

In which category of supportive behavior would the statements that indicate the coach's commitment to and backing of the employee be included in?

Accepted Answer

A)  Passive 
B)  Verbal 
C)  Tangible 
D)  Active 
A)  Passive 
B)  Verbal 
C)  Tangible 
D)  Active

Question 15

Effective coaches need to:

Accepted Answer

A)  focus most on the coaching philosophy 
B)  focus on the personality of the people involved 
C)  manipulate coaching sessions to their advantage 
D)  tend to both human and business needs 
A)  focus most on the coaching philosophy 
B)  focus on the personality of the people involved 
C)  manipulate coaching sessions to their advantage 
D)  tend to both human and business needs

Question 16

As a manager,Stacey should avoid moralizing or giving feedback that is judgmental or prescriptive.

Accepted Answer

A) True 
 B)False

Question 17

The ability to provide effective feedback is more important for organizations than for individuals.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following holds true of initiating behaviors as compared to supportive behaviors?

Accepted Answer

A)  Providing feedback and analysis of issues and concerns 
B)  Accepting responsibility in situations 
C)  Expressing the value of the employee and his or her contribution to the work 
D)  Empathizing for the employee and paying attention to obstacles and problems 
A)  Providing feedback and analysis of issues and concerns 
B)  Accepting responsibility in situations 
C)  Expressing the value of the employee and his or her contribution to the work 
D)  Empathizing for the employee and paying attention to obstacles and problems

Question 19

Professor Richards provided each of his students a detailed analysis on their term paper.This feedback to the students served which of the following functions?

Accepted Answer

A)  It indicated their progress during an interaction 
B)  It provided information regarding the student's effect on others 
C)  It provided direct information on performance 
D)  It provided a means to monitor behavior during interactions 
A)  It indicated their progress during an interaction 
B)  It provided information regarding the student's effect on others 
C)  It provided direct information on performance 
D)  It provided a means to monitor behavior during interactions

Question 20

Many organizations have _____ to assist with personal and health problems ranging from mental illness,substance abuse,day care,and family issues to physical health issues and financial planning.

Accepted Answer

A)  employee recreation associations 
B)  employee assistance and wellness programs 
C)  employee incentive programs 
D)  employee assessment centers 
A)  employee recreation associations 
B)  employee assistance and wellness programs 
C)  employee incentive programs 
D)  employee assessment centers

Which of the following best describes constructive feedback?

Effective feedback should be:

At Orbit Tours Inc. ,the customer service team evaluates its progress by tracking the ratings given by customers in customer satisfaction surveys.The source of such feedback is said to be:

How does asking for input help in providing feedback?

If a manager at a company does not say anything to employees when they come in late to work,by doing nothing he/she indicates acceptance of this behavior.

Asking for feedback builds and enhances our self-esteem.

As the personnel manager,Tina should begin feedback sessions with the negative feedback first,followed by the positive feedback.

When helping others to set SMART goals,managers should:

Coaches attending to both human and business needs relate to:

Which supportive behavior demonstrates the coach's willingness to understand before trying to be understood?

Which characteristic of effective feedback is illustrated in the following statement? "I'm impressed with how you weighed the pros and cons and selected the best course of action."

Commitment to goals will vary directly with the amount of participation and input from the employee in setting goals.

To increase motivation,managers should set 'stretch' goals for their employees-goals that require total effort but are not unrealistic.

In which category of supportive behavior would the statements that indicate the coach's commitment to and backing of the employee be included in?

Effective coaches need to:

As a manager,Stacey should avoid moralizing or giving feedback that is judgmental or prescriptive.

The ability to provide effective feedback is more important for organizations than for individuals.

Which of the following holds true of initiating behaviors as compared to supportive behaviors?

Professor Richards provided each of his students a detailed analysis on their term paper.This feedback to the students served which of the following functions?

Many organizations have _____ to assist with personal and health problems ranging from mental illness,substance abuse,day care,and family issues to physical health issues and financial planning.

Journey Into Self-Awareness

Self-Disclosure and Trust

Establishing Goals Consistent With Your Values and Ethics

Self-Management

Understanding and Working With Diverse Others

Listening and Nonverbal Communication

Communicating Effectively

Persuading Individuals and Audiences

Negotiation

Building Teams and Work Groups

Managing Conflict

Achieving Business Results Through Effective Meetings

Facilitating Team Success

Making Decisions and Solving Problems Creatively

Effective and Ethical Use of Power and Influence

Networking and Mentoring

Leading and Empowering Self and Others

Project Management

Filters

Exam 17: Coaching and Providing Feedback for Improved Performance

Which of the following best describes constructive feedback?

Effective feedback should be:

At Orbit Tours Inc. ,the customer service team evaluates its progress by tracking the ratings given by customers in customer satisfaction surveys.The source of such feedback is said to be:

How does asking for input help in providing feedback?

If a manager at a company does not say anything to employees when they come in late to work,by doing nothing he/she indicates acceptance of this behavior.

Asking for feedback builds and enhances our self-esteem.

As the personnel manager,Tina should begin feedback sessions with the negative feedback first,followed by the positive feedback.

When helping others to set SMART goals,managers should:

Coaches attending to both human and business needs relate to:

Which supportive behavior demonstrates the coach's willingness to understand before trying to be understood?

Which characteristic of effective feedback is illustrated in the following statement? "I'm impressed with how you weighed the pros and cons and selected the best course of action."

Commitment to goals will vary directly with the amount of participation and input from the employee in setting goals.

To increase motivation,managers should set 'stretch' goals for their employees-goals that require total effort but are not unrealistic.

In which category of supportive behavior would the statements that indicate the coach's commitment to and backing of the employee be included in?

Effective coaches need to:

As a manager,Stacey should avoid moralizing or giving feedback that is judgmental or prescriptive.

The ability to provide effective feedback is more important for organizations than for individuals.

Which of the following holds true of initiating behaviors as compared to supportive behaviors?

Professor Richards provided each of his students a detailed analysis on their term paper.This feedback to the students served which of the following functions?

Many organizations have _____ to assist with personal and health problems ranging from mental illness,substance abuse,day care,and family issues to physical health issues and financial planning.

Journey Into Self-Awareness

Self-Disclosure and Trust

Establishing Goals Consistent With Your Values and Ethics

Self-Management

Understanding and Working With Diverse Others

Listening and Nonverbal Communication

Communicating Effectively

Persuading Individuals and Audiences

Negotiation

Building Teams and Work Groups

Managing Conflict

Achieving Business Results Through Effective Meetings

Facilitating Team Success

Making Decisions and Solving Problems Creatively

Effective and Ethical Use of Power and Influence

Networking and Mentoring

Leading and Empowering Self and Others

Project Management

Filters