Question 1

Feedback,channel,medium,and destination of language are the four factors used in evaluating the richness of information in any media.

Accepted Answer

A) True 
 B)False  False

Question 2

Instead of confronting a person regarding a problem,if you choose to simply say nothing,you are indulging in _____ communication.

Accepted Answer

A)  compassionate 
B)  assertive 
C)  aggressive 
D)  passive 
A)  compassionate 
B)  assertive 
C)  aggressive 
D)  passive D

Question 3

In terms of sending messages,individuals who are kinesthetic:

Accepted Answer

A)  need to have hands-on use or personal practice to learn. 
B)  need to read it or see it on paper. 
C)  have to hear it to learn it. 
D)  have to get full background info before processing what others are saying. 
A)  need to have hands-on use or personal practice to learn. 
B)  need to read it or see it on paper. 
C)  have to hear it to learn it. 
D)  have to get full background info before processing what others are saying. A

Question 4

The parts of the "I" message are: specific behavior,resulting feeling and tangible effect.

Accepted Answer

A) True 
 B)False

Question 5

When the sender of a message develops a message according to his/her own perceptions,it is called:

Accepted Answer

A)  decoding. 
B)  modulation. 
C)  encoding. 
D)  feedback. 
A)  decoding. 
B)  modulation. 
C)  encoding. 
D)  feedback.

Question 6

Interpersonal barriers to effective communication include:

Accepted Answer

A)  time pressure. 
B)  information overload. 
C)  media selection. 
D)  overly technical language. 
A)  time pressure. 
B)  information overload. 
C)  media selection. 
D)  overly technical language.

Question 7

Sharon needs to give negative feedback to one of her project managers.It is best if Sharon gives the negative feedback via e-mail.

Accepted Answer

A) True 
 B)False

Question 8

Which one of the following options is a drawback of oral communication?

Accepted Answer

A)  It is usually impossible to decode the nonverbal messages. 
B)  It is the least preferred form of communication for managers. 
C)  It is easy for participants to forget the major points that are made soon after a meeting concludes. 
D)  It cannot be used when one is trying to communicate an explanation as well as an emotion. 
A)  It is usually impossible to decode the nonverbal messages. 
B)  It is the least preferred form of communication for managers. 
C)  It is easy for participants to forget the major points that are made soon after a meeting concludes. 
D)  It cannot be used when one is trying to communicate an explanation as well as an emotion.

Question 9

Which one of the following options is a benefit of oral communication?

Accepted Answer

A)  It is the best choice when a large amount of complex information must be delivered. 
B)  It eliminates the need for taking minutes during a meeting or entering personal notes about follow-up actions in a day planner. 
C)  It enables participants to better remember the major points that were made even after the meeting concludes. 
D)  It provides an automatic two-way exchange. 
A)  It is the best choice when a large amount of complex information must be delivered. 
B)  It eliminates the need for taking minutes during a meeting or entering personal notes about follow-up actions in a day planner. 
C)  It enables participants to better remember the major points that were made even after the meeting concludes. 
D)  It provides an automatic two-way exchange.

Question 10

The intentional manipulation of information to make it more favorable to the receiver is ____.

Accepted Answer

A)  filtering 
B)  perception 
C)  encoding 
D)  decoding 
A)  filtering 
B)  perception 
C)  encoding 
D)  decoding

Question 11

Introduce the three major forms of communication with one benefit and drawback for each form.

Accepted Answer

The three major forms of commu

Question 12

Barry needs to present a project proposal.For this,he is selecting his medium based on whether it allows for multiple cues ranging from combined visual and audio to limited visual.So Barry is evaluating the _____ for his medium.

Accepted Answer

A)  feedback 
B)  channel 
C)  type of communication 
D)  language source 
A)  feedback 
B)  channel 
C)  type of communication 
D)  language source

Question 13

Evaluating a medium based on whether it allows for emotional or personal connection is ____.

Accepted Answer

A)  feedback 
B)  channel 
C)  language source 
D)  type of communication 
A)  feedback 
B)  channel 
C)  language source 
D)  type of communication

Question 14

Oral communication:

Accepted Answer

A)  should be used when one is trying to communicate an explanation as well as an emotion. 
B)  is the most effective method for communicating precise or complex information. 
C)  often results in people arriving at the exchange more prepared than if they were communicating in writing. 
D)  activities tend to eliminate "information overload" among participants. 
A)  should be used when one is trying to communicate an explanation as well as an emotion. 
B)  is the most effective method for communicating precise or complex information. 
C)  often results in people arriving at the exchange more prepared than if they were communicating in writing. 
D)  activities tend to eliminate "information overload" among participants.

Question 15

Sally has recently joined an organization and she has been assigned to develop a campaign for a customer.Ellen,a colleague from this organization,considers Sally inexperienced and constantly questions Sally's suggestions for the campaign.This barrier of communication between Sally and Ellen is most likely a result of:

Accepted Answer

A)  lack of time. 
B)  lack of credibility. 
C)  information overload. 
D)  filtering. 
A)  lack of time. 
B)  lack of credibility. 
C)  information overload. 
D)  filtering.

Question 16

Presenting information at a level of difficulty that goes beyond the person's understanding can cause message congruency.

Accepted Answer

A) True 
 B)False

Question 17

An "I" message consists of three parts: the specific behavior,the resulting feeling you experienced because of the behavior,and ____.

Accepted Answer

A)  the non-verbal aspect of the message 
B)  the verbal response to it 
C)  the tangible effect on you 
D)  the indirect connotations of that message 
A)  the non-verbal aspect of the message 
B)  the verbal response to it 
C)  the tangible effect on you 
D)  the indirect connotations of that message

Question 18

Filtering is the process of presenting information as facts,without manipulating them.

Accepted Answer

A) True 
 B)False

Question 19

Dealing with issues straight-on and in a timely manner,often and openly when sending verbal messages implies that the sender is ____.

Accepted Answer

A)  ambitious 
B)  indirect 
C)  supportive 
D)  straightforward 
A)  ambitious 
B)  indirect 
C)  supportive 
D)  straightforward

Question 20

Which of the following is NOT true regarding communication?

Accepted Answer

A)  The sending of a message from source to receiver constitutes one-way communication. 
B)  Two-way communication guarantees agreement and ensures understanding. 
C)  Feedback is an essential component for two-way communication. 
D)  Feedback allows the receiver to clarify and confirm the sender's message. 
A)  The sending of a message from source to receiver constitutes one-way communication. 
B)  Two-way communication guarantees agreement and ensures understanding. 
C)  Feedback is an essential component for two-way communication. 
D)  Feedback allows the receiver to clarify and confirm the sender's message.

Feedback,channel,medium,and destination of language are the four factors used in evaluating the richness of information in any media.

Instead of confronting a person regarding a problem,if you choose to simply say nothing,you are indulging in _____ communication.

In terms of sending messages,individuals who are kinesthetic:

The parts of the "I" message are: specific behavior,resulting feeling and tangible effect.

When the sender of a message develops a message according to his/her own perceptions,it is called:

Interpersonal barriers to effective communication include:

Sharon needs to give negative feedback to one of her project managers.It is best if Sharon gives the negative feedback via e-mail.

Which one of the following options is a drawback of oral communication?

Which one of the following options is a benefit of oral communication?

The intentional manipulation of information to make it more favorable to the receiver is ____.

Introduce the three major forms of communication with one benefit and drawback for each form.

Barry needs to present a project proposal.For this,he is selecting his medium based on whether it allows for multiple cues ranging from combined visual and audio to limited visual.So Barry is evaluating the _____ for his medium.

Evaluating a medium based on whether it allows for emotional or personal connection is ____.

Oral communication:

Presenting information at a level of difficulty that goes beyond the person's understanding can cause message congruency.

An "I" message consists of three parts: the specific behavior,the resulting feeling you experienced because of the behavior,and ____.

Filtering is the process of presenting information as facts,without manipulating them.

Dealing with issues straight-on and in a timely manner,often and openly when sending verbal messages implies that the sender is ____.

Which of the following is NOT true regarding communication?

Journey Into Self-Awareness

Self-Disclosure and Trust

Establishing Goals Consistent With Your Values and Ethics

Self-Management

Understanding and Working With Diverse Others

Listening and Nonverbal Communication

Persuading Individuals and Audiences

Negotiation

Building Teams and Work Groups

Managing Conflict

Achieving Business Results Through Effective Meetings

Facilitating Team Success

Making Decisions and Solving Problems Creatively

Effective and Ethical Use of Power and Influence

Networking and Mentoring

Coaching and Providing Feedback for Improved Performance

Leading and Empowering Self and Others

Project Management

Filters

Exam 7: Communicating Effectively

Feedback,channel,medium,and destination of language are the four factors used in evaluating the richness of information in any media.

Instead of confronting a person regarding a problem,if you choose to simply say nothing,you are indulging in _____ communication.

In terms of sending messages,individuals who are kinesthetic:

The parts of the "I" message are: specific behavior,resulting feeling and tangible effect.

When the sender of a message develops a message according to his/her own perceptions,it is called:

Interpersonal barriers to effective communication include:

Sharon needs to give negative feedback to one of her project managers.It is best if Sharon gives the negative feedback via e-mail.

Which one of the following options is a drawback of oral communication?

Which one of the following options is a benefit of oral communication?

The intentional manipulation of information to make it more favorable to the receiver is ____.

Introduce the three major forms of communication with one benefit and drawback for each form.

Barry needs to present a project proposal.For this,he is selecting his medium based on whether it allows for multiple cues ranging from combined visual and audio to limited visual.So Barry is evaluating the _____ for his medium.

Evaluating a medium based on whether it allows for emotional or personal connection is ____.

Oral communication:

Presenting information at a level of difficulty that goes beyond the person's understanding can cause message congruency.

An "I" message consists of three parts: the specific behavior,the resulting feeling you experienced because of the behavior,and ____.

Filtering is the process of presenting information as facts,without manipulating them.

Dealing with issues straight-on and in a timely manner,often and openly when sending verbal messages implies that the sender is ____.

Which of the following is NOT true regarding communication?

Journey Into Self-Awareness

Self-Disclosure and Trust

Establishing Goals Consistent With Your Values and Ethics

Self-Management

Understanding and Working With Diverse Others

Listening and Nonverbal Communication

Persuading Individuals and Audiences

Negotiation

Building Teams and Work Groups

Managing Conflict

Achieving Business Results Through Effective Meetings

Facilitating Team Success

Making Decisions and Solving Problems Creatively

Effective and Ethical Use of Power and Influence

Networking and Mentoring

Coaching and Providing Feedback for Improved Performance

Leading and Empowering Self and Others

Project Management

Filters