Question 1

Which of these "I" statements,specifies the behavior(s)on which the assumption is based?

Accepted Answer

A)  "Your facial expression suggests to me that I may not have made my point very clearly." 
B)  "Are you following what I'm saying?" 
C)  "I'm expecting that report next Monday at 4:00.Can we agree on that?" 
D)  "Am I correct in assuming that you've already begun writing the report that's due next Monday?" 
A)  "Your facial expression suggests to me that I may not have made my point very clearly." 
B)  "Are you following what I'm saying?" 
C)  "I'm expecting that report next Monday at 4:00.Can we agree on that?" 
D)  "Am I correct in assuming that you've already begun writing the report that's due next Monday?"

Question 2

People process information differently and have varying learning styles.Individuals who ask questions and get full background information before processing what others are saying are ____.

Accepted Answer

A)  kinesthetic 
B)  didactic 
C)  visual 
D)  auditory 
A)  kinesthetic 
B)  didactic 
C)  visual 
D)  auditory

Question 3

Electronic messages:

Accepted Answer

A)  and online actions do not directly affect people. 
B)  typically increase the quality and amount of human interaction. 
C)  are not open to miscommunication,hence can be worded in any manner. 
D)  can lose the emotional aspect of a message in both content and tone. 
A)  and online actions do not directly affect people. 
B)  typically increase the quality and amount of human interaction. 
C)  are not open to miscommunication,hence can be worded in any manner. 
D)  can lose the emotional aspect of a message in both content and tone.

Question 4

List suggestions for effective verbal communication.

Accepted Answer

Answers will vary but should include the

Question 5

Computer-related stress or technostress can be caused by information overload.

Accepted Answer

A) True 
 B)False

Question 6

In the communication process,form is more important than substance.

Accepted Answer

A) True 
 B)False

Question 7

Using an organization,department or work team,discuss the barriers that impact the group's communication and provide suggestions to overcome those barriers.

Accepted Answer

Answers should include some of the follo

Question 8

You have been working with a project for the last few weeks.During this time,you have had three meetings and at each one,Anthony has either come late or left early.Even when he is at the meetings,it seems that his mind is elsewhere and he rarely contributes.Everyone's input on the project is needed and you are concerned that his lack of participation and preparation will affect the group's outcome.Apply principles of assertive communication in formulating a script for approaching Anthony in this situation.Identify parts of your script that lend itself to assertive communication.

Accepted Answer

Scripts will vary but should illustrate

Question 9

Which of the following is an effective "I" statement?

Accepted Answer

A)  "Can you work overtime?" 
B)  "Why are you mad at me?" 
C)  "I feel confused when you don't give me feedback" 
D)  "I think you are being a baby" 
A)  "Can you work overtime?" 
B)  "Why are you mad at me?" 
C)  "I feel confused when you don't give me feedback" 
D)  "I think you are being a baby"

Question 10

Electronic communication:

Accepted Answer

A)  is useful when fast turn-around time is needed. 
B)  increases the amount of oral interaction between organizational members. 
C)  is effective only when members of a team are working in the same location. 
D)  should be the primary medium when the message that needs to be sent is negative. 
A)  is useful when fast turn-around time is needed. 
B)  increases the amount of oral interaction between organizational members. 
C)  is effective only when members of a team are working in the same location. 
D)  should be the primary medium when the message that needs to be sent is negative.

Which of these "I" statements,specifies the behavior(s)on which the assumption is based?

People process information differently and have varying learning styles.Individuals who ask questions and get full background information before processing what others are saying are ____.

Electronic messages:

List suggestions for effective verbal communication.

Computer-related stress or technostress can be caused by information overload.

In the communication process,form is more important than substance.

Using an organization,department or work team,discuss the barriers that impact the group's communication and provide suggestions to overcome those barriers.

Which of the following is an effective "I" statement?

Electronic communication:

Journey Into Self-Awareness

Self-Disclosure and Trust

Establishing Goals Consistent With Your Values and Ethics

Self-Management

Understanding and Working With Diverse Others

Listening and Nonverbal Communication

Persuading Individuals and Audiences

Negotiation

Building Teams and Work Groups

Managing Conflict

Achieving Business Results Through Effective Meetings

Facilitating Team Success

Making Decisions and Solving Problems Creatively

Effective and Ethical Use of Power and Influence

Networking and Mentoring

Coaching and Providing Feedback for Improved Performance

Leading and Empowering Self and Others

Project Management

Filters

Exam 7: Communicating Effectively

Which of these "I" statements,specifies the behavior(s)on which the assumption is based?

People process information differently and have varying learning styles.Individuals who ask questions and get full background information before processing what others are saying are ____.

Electronic messages:

List suggestions for effective verbal communication.

Computer-related stress or technostress can be caused by information overload.

In the communication process,form is more important than substance.

Using an organization,department or work team,discuss the barriers that impact the group's communication and provide suggestions to overcome those barriers.

Which of the following is an effective "I" statement?

Electronic communication:

Journey Into Self-Awareness

Self-Disclosure and Trust

Establishing Goals Consistent With Your Values and Ethics

Self-Management

Understanding and Working With Diverse Others

Listening and Nonverbal Communication

Persuading Individuals and Audiences

Negotiation

Building Teams and Work Groups

Managing Conflict

Achieving Business Results Through Effective Meetings

Facilitating Team Success

Making Decisions and Solving Problems Creatively

Effective and Ethical Use of Power and Influence

Networking and Mentoring

Coaching and Providing Feedback for Improved Performance

Leading and Empowering Self and Others

Project Management

Filters