Question 1

One reason for studying operations and supply chain management (OSCM) is which of the following?

Accepted Answer

A) OSCM is essential for understanding organizational behavior. 
B) Most business graduates do OSCM work regardless of their job title. 
C) All managers should understand the basic principles that guide the design of transformation processes. 
D) OSCM is a required course in all business degree programs. 
E) OSCM is the most rigorous business discipline. 
A) OSCM is essential for understanding organizational behavior. 
B) Most business graduates do OSCM work regardless of their job title. 
C) All managers should understand the basic principles that guide the design of transformation processes. 
D) OSCM is a required course in all business degree programs. 
E) OSCM is the most rigorous business discipline.

Question 2

Services are intangible processes that cannot be weighed or measured.

Accepted Answer

A) True 
 B)False

Question 3

A process can be effective without being efficient.

Accepted Answer

A) True 
 B)False

Question 4

Discuss the role of efficiency and effectiveness in the creation of value.

Accepted Answer

A successful response to this question r

Question 5

Business process reengineering, which seeks revolutionary change, is contrasted with total quality management which commonly advocates incremental change.

Accepted Answer

A) True 
 B)False

Question 6

The goods-services continuum consists of which set of the following categories?

Accepted Answer

A) No goods, some goods, even mix, some service, no service 
B) Pure goods, core goods, core services, pure services 
C) No service, some service, good service, excellent service 
D) Self-service, help desk service, face-to-face service, service-with-a-smile 
E) None of these 
A) No goods, some goods, even mix, some service, no service 
B) Pure goods, core goods, core services, pure services 
C) No service, some service, good service, excellent service 
D) Self-service, help desk service, face-to-face service, service-with-a-smile 
E) None of these

Question 7

Operations and supply chain processes can be conveniently categorized as planning, sourcing, making, and delivering.

Accepted Answer

A) True 
 B)False

Question 8

What are the five categories of supply chain processes?
1.___________________
2.___________________
3.___________________
4.___________________
5.___________________

Accepted Answer

planning; sourcing; making; de

Question 9

Use of systems like point-of-sale, radio-frequency identification tags, bar-code scanners, and automatic recognition has made it more difficult to understand what all the information is saying.

Accepted Answer

A) True 
 B)False

Question 10

The ability to maintain balance in a system is referred to as ______________.

Accepted Answer

sustainability
Expla

Question 11

Attempting to balance the desire to efficiently use resources while providing a highly effective service may create conflict between the two goals.

Accepted Answer

A) True 
 B)False

Question 12

The supply chain processes mentioned in the textbook are planning, sourcing, delivering, and returning.

Accepted Answer

A) True 
 B)False

Question 13

Planning is where a firm must determine how anticipated demand will be met with available resources.

Accepted Answer

A) True 
 B)False

Question 14

Efficiency means doing the right things to create the most value for the company.

Accepted Answer

A) True 
 B)False

Question 15

A supply chain manager is an OSCM job while a purchasing manager is not.

Accepted Answer

A) True 
 B)False

Question 16

A doctor completes a surgical procedure on a patient without error.The patient dies anyway.In operations management terms, we could refer to this doctor as being efficient but not effective.

Accepted Answer

A) True 
 B)False

Question 17

"Operations" refers to manufacturing and service processes used to transform resources employed by a firm into products desired by customers.

Accepted Answer

A) True 
 B)False

Question 18

Which of the following is not a measure of operations and supply chain management efficiency used by Wall Street?

Accepted Answer

A) Inventory turnover 
B) Revenue per employee 
C) Receivable turnover 
D) Earnings per share 
E) Asset turnover 
A) Inventory turnover 
B) Revenue per employee 
C) Receivable turnover 
D) Earnings per share 
E) Asset turnover

Question 19

The term "electronic commerce" refers to the use of the Internet as an essential element of business activity.

Accepted Answer

A) True 
 B)False

Question 20

SSME is an acronym standing for "service sector management economics."

Accepted Answer

A) True 
 B)False

Exam 1: Introduction

One reason for studying operations and supply chain management (OSCM) is which of the following?

Services are intangible processes that cannot be weighed or measured.

A process can be effective without being efficient.

Discuss the role of efficiency and effectiveness in the creation of value.

Business process reengineering, which seeks revolutionary change, is contrasted with total quality management which commonly advocates incremental change.

The goods-services continuum consists of which set of the following categories?

Operations and supply chain processes can be conveniently categorized as planning, sourcing, making, and delivering.

What are the five categories of supply chain processes? 1.___________________ 2.___________________ 3.___________________ 4.___________________ 5.___________________

Use of systems like point-of-sale, radio-frequency identification tags, bar-code scanners, and automatic recognition has made it more difficult to understand what all the information is saying.

The ability to maintain balance in a system is referred to as ______________.

Attempting to balance the desire to efficiently use resources while providing a highly effective service may create conflict between the two goals.

The supply chain processes mentioned in the textbook are planning, sourcing, delivering, and returning.

Planning is where a firm must determine how anticipated demand will be met with available resources.

Efficiency means doing the right things to create the most value for the company.

A supply chain manager is an OSCM job while a purchasing manager is not.

A doctor completes a surgical procedure on a patient without error.The patient dies anyway.In operations management terms, we could refer to this doctor as being efficient but not effective.

"Operations" refers to manufacturing and service processes used to transform resources employed by a firm into products desired by customers.

Which of the following is not a measure of operations and supply chain management efficiency used by Wall Street?

The term "electronic commerce" refers to the use of the Internet as an essential element of business activity.

SSME is an acronym standing for "service sector management economics."

Strategy

Design of Products and Services

Project Management

Strategic Capacity Management

Learning Curves

Manufacturing Processes

Facility Layout

Service Processes

Waiting Line Analysis and Simulation

Process Design and Analysis

Six Sigma Quality

Statistical Quality Control

Lean Supply Chains

Logistics Distribution, and Transportation

Global Sourcing and Procurement

Enterprise Resource Planning Systems

Forecasting

Sales and Operations Planning

Inventory Management

Material Requirements Planning

Workcenter Scheduling

Theory of Constraints

Health Care

Operations Consulting

Filters

What are the five categories of supply chain processes? 1._________ 2._ 3._ 4._ 5.___________