Question 1

Which of the following is the stage in the operations consulting process that immediately follows "analyze problem"?

Accepted Answer

A) Design, develop, and test alternative solutions 
B) Develop systematic performance measures 
C) Present final report 
D) Assure client satisfaction 
E) Implement changes 
A) Design, develop, and test alternative solutions 
B) Develop systematic performance measures 
C) Present final report 
D) Assure client satisfaction 
E) Implement changes A

Question 2

One of the cost impact and payoff analysis tools from the operations consulting tool kit is bottleneck analysis.

Accepted Answer

A) True 
 B)False  False

Question 3

Which of the following is not one of the categories in a tour?

Accepted Answer

A) Customer satisfaction 
B) Teamwork and motivation 
C) Productivity incentives 
D) Level of inventory 
E) Commitment to quality 
A) Customer satisfaction 
B) Teamwork and motivation 
C) Productivity incentives 
D) Level of inventory 
E) Commitment to quality C

Question 4

Which of the following is a problem definition tool from the operations consulting tool kit?

Accepted Answer

A) Plant tours/audits 
B) Work sampling 
C) Gap analysis 
D) Balanced scorecard 
E) Responsibility charts 
A) Plant tours/audits 
B) Work sampling 
C) Gap analysis 
D) Balanced scorecard 
E) Responsibility charts

Question 5

Identify the five forces that help evaluate a firm's competitive position in light of the structure of its industry.(1) ___________________________
(2) ___________________________
(3) ___________________________
(4) ___________________________
(5) ___________________________

Accepted Answer

(1 buyer power.(2 potential entrants.(3

Question 6

Identify the two types of loops in causal loop analysis.(1) ________________________________
(2) ________________________________

Accepted Answer

(1 reinforcing loops.(2 balanc

Question 7

Which of the following is not a major strategic or tactical area where companies typically seek operations consulting?

Accepted Answer

A) Adding new plants 
B) Refocusing existing facilities 
C) Locating new plants 
D) Expanding an existing plant 
E) Refurbishing an existing facility 
A) Adding new plants 
B) Refocusing existing facilities 
C) Locating new plants 
D) Expanding an existing plant 
E) Refurbishing an existing facility

Question 8

Which of the following is the stage in the operations consulting process that immediately follows "present final report"?

Accepted Answer

A) Design, develop, and test alternative solutions 
B) Develop systematic performance measures 
C) Present invoice 
D) Assure client satisfaction 
E) Implement changes 
A) Design, develop, and test alternative solutions 
B) Develop systematic performance measures 
C) Present invoice 
D) Assure client satisfaction 
E) Implement changes

Question 9

Most consulting firms are very large organizations and are specialized by function or by industry.

Accepted Answer

A) True 
 B)False

Question 10

A key use of a customer survey used in the operations consulting phase of problem definition is customer loyalty analysis.

Accepted Answer

A) True 
 B)False

Question 11

A responsibility chart is used in operations consulting in planning the task responsibilities for a project.

Accepted Answer

A) True 
 B)False

Question 12

Operations consulting deals with assisting clients in developing operations strategies and improving production processes.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following is not a data analysis and solution development tool from the operations consulting tool kit?

Accepted Answer

A) Computer simulation 
B) Statistics 
C) Plant tours/audits 
D) Problem analysis (SPC tools) 
E) Bottleneck analysis 
A) Computer simulation 
B) Statistics 
C) Plant tours/audits 
D) Problem analysis (SPC tools) 
E) Bottleneck analysis

Question 14

Which of the following is a data analysis and solution development tool from the operations consulting tool kit?

Accepted Answer

A) Bottleneck analysis 
B) Employee surveys 
C) Gap analysis 
D) Balanced scorecard 
E) Responsibility charts 
A) Bottleneck analysis 
B) Employee surveys 
C) Gap analysis 
D) Balanced scorecard 
E) Responsibility charts

Question 15

Which of the following is not a principle of reengineering?

Accepted Answer

A) Treat geographically dispersed resources as though they were centralized. 
B) Link parallel activities instead of integrating their results. 
C) Capture information many times, at the source and where it is interpreted. 
D) Organize around outcomes not tasks. 
E) Merge information processing work into the work that produces the information. 
A) Treat geographically dispersed resources as though they were centralized. 
B) Link parallel activities instead of integrating their results. 
C) Capture information many times, at the source and where it is interpreted. 
D) Organize around outcomes not tasks. 
E) Merge information processing work into the work that produces the information.

Question 16

There are two types of loops in causal loop analysis: reinforcing loops and feedback loops.

Accepted Answer

A) True 
 B)False

Question 17

Profitability in consulting firms is achieved by leveraging the skills of the partners through use of midlevel and junior consultants.

Accepted Answer

A) True 
 B)False

Question 18

Companies typically seek out operations consultants when they are faced with major investment decisions or when they believe that they are not getting maximum effectiveness from their productive capacity.

Accepted Answer

A) True 
 B)False

Question 19

An effective job of operations consulting results in an alignment between strategy and process dimensions in a way that enhances the business performance of the client.

Accepted Answer

A) True 
 B)False

Question 20

SWOT stands for strengths, weaknesses, opportunities, and threats.

Accepted Answer

A) True 
 B)False

Exam 25: Operations Consulting

Which of the following is the stage in the operations consulting process that immediately follows "analyze problem"?

One of the cost impact and payoff analysis tools from the operations consulting tool kit is bottleneck analysis.

Which of the following is not one of the categories in a tour?

Which of the following is a problem definition tool from the operations consulting tool kit?

Identify the five forces that help evaluate a firm's competitive position in light of the structure of its industry.(1) ___________________________ (2) ___________________________ (3) ___________________________ (4) ___________________________ (5) ___________________________

Identify the two types of loops in causal loop analysis.(1) ________________________________ (2) ________________________________

Which of the following is not a major strategic or tactical area where companies typically seek operations consulting?

Which of the following is the stage in the operations consulting process that immediately follows "present final report"?

Most consulting firms are very large organizations and are specialized by function or by industry.

A key use of a customer survey used in the operations consulting phase of problem definition is customer loyalty analysis.

A responsibility chart is used in operations consulting in planning the task responsibilities for a project.

Operations consulting deals with assisting clients in developing operations strategies and improving production processes.

Which of the following is not a data analysis and solution development tool from the operations consulting tool kit?

Which of the following is a data analysis and solution development tool from the operations consulting tool kit?

Which of the following is not a principle of reengineering?

There are two types of loops in causal loop analysis: reinforcing loops and feedback loops.

Profitability in consulting firms is achieved by leveraging the skills of the partners through use of midlevel and junior consultants.

Companies typically seek out operations consultants when they are faced with major investment decisions or when they believe that they are not getting maximum effectiveness from their productive capacity.

An effective job of operations consulting results in an alignment between strategy and process dimensions in a way that enhances the business performance of the client.

SWOT stands for strengths, weaknesses, opportunities, and threats.

Introduction

Strategy

Design of Products and Services

Project Management

Strategic Capacity Management

Learning Curves

Manufacturing Processes

Facility Layout

Service Processes

Waiting Line Analysis and Simulation

Process Design and Analysis

Six Sigma Quality

Statistical Quality Control

Lean Supply Chains

Logistics Distribution, and Transportation

Global Sourcing and Procurement

Enterprise Resource Planning Systems

Forecasting

Sales and Operations Planning

Inventory Management

Material Requirements Planning

Workcenter Scheduling

Theory of Constraints

Health Care

Filters

Identify the five forces that help evaluate a firm's competitive position in light of the structure of its industry.(1) _____________ (2) _ (3) _ (4) _ (5) _______________

Identify the two types of loops in causal loop analysis.(1) (2)