Question 1

One of the implementation tools from the operations consulting tool kit is the responsibility chart.

Accepted Answer

A) True 
 B)False

Question 2

The goal of consulting firms is to satisfy a client's needs.

Accepted Answer

A) True 
 B)False

Question 3

In the five forces model, which of the following is one of the five forces?

Accepted Answer

A) Industry rivalry 
B) Quality control 
C) Manufacturing processes 
D) Quality at the source 
E) Opportunities for the customer 
A) Industry rivalry 
B) Quality control 
C) Manufacturing processes 
D) Quality at the source 
E) Opportunities for the customer

Question 4

Identify the seven principles of reengineering.(1) ___________________________
(2) ___________________________
(3) ___________________________
(4) ___________________________
(5) ___________________________
(6) ___________________________
(7) ___________________________

Accepted Answer

(1 organize around outcomes, tasks.(2 ha

Question 5

It is expected that an operations consultant would be familiar with which of the following statistical process control tools?

Accepted Answer

A) Linear programming 
B) Information technologies 
C) Run charts 
D) Core competencies 
E) Waiting line theory 
A) Linear programming 
B) Information technologies 
C) Run charts 
D) Core competencies 
E) Waiting line theory

Question 6

Which of the following is not a problem definition tool from the operations consulting tool kit?

Accepted Answer

A) Customer surveys 
B) Computer simulation 
C) Gap analysis 
D) Issue trees 
E) Five forces model 
A) Customer surveys 
B) Computer simulation 
C) Gap analysis 
D) Issue trees 
E) Five forces model

Question 7

Which of the following is one of the five Ps of production?

Accepted Answer

A) Preparation 
B) Production quality 
C) People 
D) Project management 
E) Purchasing 
A) Preparation 
B) Production quality 
C) People 
D) Project management 
E) Purchasing

Question 8

Complex consulting engagements that require a great deal of innovation and creativity are sometimes called "gray hair" projects because they require a great deal of experience on the part of the consultants.

Accepted Answer

A) True 
 B)False

Question 9

In a rapid plant assessment tour, a study team of consultants can determine the "leanness" of a plant in 30 minutes.

Accepted Answer

A) True 
 B)False

Question 10

Name the five Ps of production
(1) ___________________________
(2) ___________________________
(3) ___________________________
(4) ___________________________
(5) ___________________________

Accepted Answer

(1 plant.(2 people.(3 parts.(4 processes

Question 11

A key principle of reengineering is to downsize (layoff) workers and do the same amount of work as before.

Accepted Answer

A) True 
 B)False

Question 12

Fishbone diagrams and cause-and-effect diagrams give different information.

Accepted Answer

A) True 
 B)False

Question 13

In the five forces model, which of the following is not one of the five forces?

Accepted Answer

A) Buyer power 
B) New technologies 
C) Supplier power 
D) Substitute products 
E) Potential entrants 
A) Buyer power 
B) New technologies 
C) Supplier power 
D) Substitute products 
E) Potential entrants

Question 14

Which of the following is the stage in the operations consulting process that immediately follows "sales and proposal development"?

Accepted Answer

A) Design, develop, and test alternative solutions 
B) Develop systematic performance measures 
C) Present final report 
D) Assure client satisfaction 
E) Analyze problem 
A) Design, develop, and test alternative solutions 
B) Develop systematic performance measures 
C) Present final report 
D) Assure client satisfaction 
E) Analyze problem

Question 15

One form of gap analysis used in operations consulting is benchmarking particular client company processes against firms that are exemplars in the process and measuring the differences.

Accepted Answer

A) True 
 B)False

Question 16

Operations consulting in business process reengineering requires that the consulting team be led by a person with an engineering degree who is certified as a business process engineer.

Accepted Answer

A) True 
 B)False

Question 17

What is the goal of consulting firms? _____________________________________

Accepted Answer

to maximize profits for the fi

Question 18

Consulting has become one of the major areas of employment for business graduates.

Accepted Answer

A) True 
 B)False

Question 19

Business process reengineering emphasizes continuous and incremental change of processes that are essentially in control.

Accepted Answer

A) True 
 B)False

Question 20

Issue trees are used as problem definition tools to structure or map the key problems to be investigated and provide a working initial hypothesis as to the likely solution to the problem.

Accepted Answer

A) True 
 B)False

Exam 25: Operations Consulting

One of the implementation tools from the operations consulting tool kit is the responsibility chart.

The goal of consulting firms is to satisfy a client's needs.

In the five forces model, which of the following is one of the five forces?

Identify the seven principles of reengineering.(1) ___________________________ (2) ___________________________ (3) ___________________________ (4) ___________________________ (5) ___________________________ (6) ___________________________ (7) ___________________________

It is expected that an operations consultant would be familiar with which of the following statistical process control tools?

Which of the following is not a problem definition tool from the operations consulting tool kit?

Which of the following is one of the five Ps of production?

Complex consulting engagements that require a great deal of innovation and creativity are sometimes called "gray hair" projects because they require a great deal of experience on the part of the consultants.

In a rapid plant assessment tour, a study team of consultants can determine the "leanness" of a plant in 30 minutes.

Name the five Ps of production (1) ___________________________ (2) ___________________________ (3) ___________________________ (4) ___________________________ (5) ___________________________

A key principle of reengineering is to downsize (layoff) workers and do the same amount of work as before.

Fishbone diagrams and cause-and-effect diagrams give different information.

In the five forces model, which of the following is not one of the five forces?

Which of the following is the stage in the operations consulting process that immediately follows "sales and proposal development"?

One form of gap analysis used in operations consulting is benchmarking particular client company processes against firms that are exemplars in the process and measuring the differences.

Operations consulting in business process reengineering requires that the consulting team be led by a person with an engineering degree who is certified as a business process engineer.

What is the goal of consulting firms? _____________________________________

Consulting has become one of the major areas of employment for business graduates.

Business process reengineering emphasizes continuous and incremental change of processes that are essentially in control.

Issue trees are used as problem definition tools to structure or map the key problems to be investigated and provide a working initial hypothesis as to the likely solution to the problem.

Introduction

Strategy

Design of Products and Services

Project Management

Strategic Capacity Management

Learning Curves

Manufacturing Processes

Facility Layout

Service Processes

Waiting Line Analysis and Simulation

Process Design and Analysis

Six Sigma Quality

Statistical Quality Control

Lean Supply Chains

Logistics Distribution, and Transportation

Global Sourcing and Procurement

Enterprise Resource Planning Systems

Forecasting

Sales and Operations Planning

Inventory Management

Material Requirements Planning

Workcenter Scheduling

Theory of Constraints

Health Care

Filters

Identify the seven principles of reengineering.(1) _____________ (2) _ (3) _ (4) _ (5) _ (6) _ (7) _______________

Name the five Ps of production (1) _____________ (2) _ (3) _ (4) _ (5) _______________