Exam 1: Introduction

List five OSCM job titles.1.___________________ 2.___________________ 3.___________________ 4.___________________ 5.___________________

A bank branch manager position is not an OSCM-type of job.

It is critical that a sustainable strategy meet the needs of shareholders and employees.It is also highly desirable that it preserves the environment.

Name five common measures of operations and supply management efficiency used by Wall Street.1._____________________ 2._____________________ 3._____________________ 4._____________________ 5._____________________

The supply network as can be thought of as a pipeline through which cash, material and information flows.

Returning involves processes for receiving worn-out, defective, and excess products back from customers but does not involve support for customers who have problems with the product.

Current issues in OSCM do not include:

The Baldrige National Quality Award was started under the direction of the National Institute of Standards and Technology.

Value is the ratio of __________________________.

Capturing information directly from the source through such systems as point-of-sale, radio-frequency identification tags, bar-code scanners, and automatic recognition has had little impact on operations and supply chain management.

Services are homogeneous.

All managers should understand the basic principles that guide the design of transformation processes.

In contrast to careers in finance and marketing, careers in OSCM involve hands-on involvement with people and processes.

"Supply chain" includes only inbound freight and inventory.

Operations and supply management changes constantly because of the dynamic nature of competing in global business and the constant evolution of information technology.

Services are defined and evaluated as a package of features that affect the five senses.

What are four current issues in operations and supply management that are discussed in the textbook? 1.___________________ 2.___________________ 3.___________________ 4.___________________

Core service providers integrate tangible goods into their product.

What is a major industry and university program aiming to apply the latest concepts in information technology to continue to improve service productivity of technology-based organizations called? _____________________________________________

Delivering is not considered in supply chain analysis when outside carriers are contracted to move products to customers.