Question 1

Design of experiments is a statistical methodology often used in Six-Sigma projects.It aims to accomplish which of the following?

Accepted Answer

A) Keep careful track of the occurrences of each possible defect. 
B) Determine the cause-and-effect relationships between process variables and output. 
C) Report defects to management on a Pareto chart. 
D) Carefully change each individual process variable until the cause of a defect is found. 
E) Eliminate defects by finding out who or what is causing them. 
A) Keep careful track of the occurrences of each possible defect. 
B) Determine the cause-and-effect relationships between process variables and output. 
C) Report defects to management on a Pareto chart. 
D) Carefully change each individual process variable until the cause of a defect is found. 
E) Eliminate defects by finding out who or what is causing them. B

Question 2

The Malcolm Baldrige National Quality Award is given to organizations that have done which of the following?

Accepted Answer

A) Instituted a Six-Sigma approach to total quality control. 
B) Demonstrated a high level of product quality. 
C) Demonstrated outstanding quality in their products and processes. 
D) Have a world-class quality control function. 
E) Most significantly improved their product quality levels. 
A) Instituted a Six-Sigma approach to total quality control. 
B) Demonstrated a high level of product quality. 
C) Demonstrated outstanding quality in their products and processes. 
D) Have a world-class quality control function. 
E) Most significantly improved their product quality levels. C

Question 3

The term "conformance quality" refers to the relative level of performance of a product as compared to competing products.For instance, certain luxury sedans are said to be of "higher quality" than some low-priced sub-compact automobiles.

Accepted Answer

A) True 
 B)False  False

Question 4

The Malcolm Baldrige Award selection process helps improve quality and productivity by which of the following means?

Accepted Answer

A) Stimulating foreign-based suppliers of American companies to improve quality 
B) Reporting quality levels among American firms 
C) Identifying American firms with the most difficult quality problems 
D) Providing feedback to applicants by the examiners 
E) Helping Baldrige award winners increase their sales 
A) Stimulating foreign-based suppliers of American companies to improve quality 
B) Reporting quality levels among American firms 
C) Identifying American firms with the most difficult quality problems 
D) Providing feedback to applicants by the examiners 
E) Helping Baldrige award winners increase their sales

Question 5

The term CTQ is used in which portion of the DMAIC methodology? ______________________________

Accepted Answer

define (D)
Define (D): Identif

Question 6

What is the difference between the concepts of design quality and conformance quality?

Accepted Answer

Design quality refers to the inherent va

Question 7

TQM is an acronym meaning "total quality measurement."

Accepted Answer

A) True 
 B)False

Question 8

Which quality guru states that the correct cost for a well-run quality management program should be under 2.5 percent of sales? _________________________________

Accepted Answer

Philip Crosby
Explanation: Phi

Question 9

Which of the following is the cost of quality classification for costs such as inspection, testing, and other tasks to ensure that the product or process is acceptable?

Accepted Answer

A) Appraisal costs 
B) Prevention costs 
C) External failure costs 
D) Internal failure costs 
E) Checking costs 
A) Appraisal costs 
B) Prevention costs 
C) External failure costs 
D) Internal failure costs 
E) Checking costs

Question 10

While business organizations can seek to achieve the Baldrige National Quality Award, universities cannot.

Accepted Answer

A) True 
 B)False

Question 11

A quality guru named Philip Crosby defined quality as conformance to requirements.

Accepted Answer

A) True 
 B)False

Question 12

An opportunity flow diagram is a time-sequenced chart showing plotted values measuring the flow of end product or components.

Accepted Answer

A) True 
 B)False

Question 13

The term CTQ stands for "cost through quality," which is another way to express Philip Crosby's idea that "quality is free."

Accepted Answer

A) True 
 B)False

Question 14

ISO standards ask a company first to document and implement its systems for quality management and then to verify, by means of an internal audit, the compliance of those systems with the requirements of the standards.

Accepted Answer

A) True 
 B)False

Question 15

A fishbone diagram as part of a Six-Sigma quality improvement process might be found in which DMAIC category?

Accepted Answer

A) Define 
B) Measure 
C) Analyze 
D) Improve 
E) Control 
A) Define 
B) Measure 
C) Analyze 
D) Improve 
E) Control

Question 16

One tool used in total quality management is the run chart.

Accepted Answer

A) True 
 B)False

Question 17

Design of experiments (DOE) is sometimes referred to as multivariate testing.

Accepted Answer

A) True 
 B)False

Question 18

Design of experiments (DOE) refers to work done before production of early model prototypes of a new product.

Accepted Answer

A) True 
 B)False

Question 19

Failure mode and effect analysis is used in Six-Sigma projects.It involves which of the following?

Accepted Answer

A) Closely examining each rejected part to determine the cause 
B) A careful sampling plan 
C) Calculating a risk priority number for each possible failure 
D) Reporting the effect each failure has had on a customer 
E) Multivariate testing 
A) Closely examining each rejected part to determine the cause 
B) A careful sampling plan 
C) Calculating a risk priority number for each possible failure 
D) Reporting the effect each failure has had on a customer 
E) Multivariate testing

Question 20

While small business organizations can seek to achieve the Baldrige National Quality Award, hospitals cannot.

Accepted Answer

A) True 
 B)False

Exam 12: Six Sigma Quality

Design of experiments is a statistical methodology often used in Six-Sigma projects.It aims to accomplish which of the following?

The Malcolm Baldrige National Quality Award is given to organizations that have done which of the following?

The term "conformance quality" refers to the relative level of performance of a product as compared to competing products.For instance, certain luxury sedans are said to be of "higher quality" than some low-priced sub-compact automobiles.

The Malcolm Baldrige Award selection process helps improve quality and productivity by which of the following means?

The term CTQ is used in which portion of the DMAIC methodology? ______________________________

What is the difference between the concepts of design quality and conformance quality?

TQM is an acronym meaning "total quality measurement."

Which quality guru states that the correct cost for a well-run quality management program should be under 2.5 percent of sales? _________________________________

Which of the following is the cost of quality classification for costs such as inspection, testing, and other tasks to ensure that the product or process is acceptable?

While business organizations can seek to achieve the Baldrige National Quality Award, universities cannot.

A quality guru named Philip Crosby defined quality as conformance to requirements.

An opportunity flow diagram is a time-sequenced chart showing plotted values measuring the flow of end product or components.

The term CTQ stands for "cost through quality," which is another way to express Philip Crosby's idea that "quality is free."

ISO standards ask a company first to document and implement its systems for quality management and then to verify, by means of an internal audit, the compliance of those systems with the requirements of the standards.

A fishbone diagram as part of a Six-Sigma quality improvement process might be found in which DMAIC category?

One tool used in total quality management is the run chart.

Design of experiments (DOE) is sometimes referred to as multivariate testing.

Design of experiments (DOE) refers to work done before production of early model prototypes of a new product.

Failure mode and effect analysis is used in Six-Sigma projects.It involves which of the following?

While small business organizations can seek to achieve the Baldrige National Quality Award, hospitals cannot.

Introduction

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Learning Curves

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Waiting Line Analysis and Simulation

Process Design and Analysis

Statistical Quality Control

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