Question 1

Which of the following is an analytical tool used in Six-Sigma quality improvement programs?

Accepted Answer

A) Leadership 
B) Pareto charts 
C) Management by fact 
D) Continuous improvement 
E) Kaizen 
A) Leadership 
B) Pareto charts 
C) Management by fact 
D) Continuous improvement 
E) Kaizen

Question 2

Which of the following is not an analytical tool used in Six-Sigma quality improvement programs?

Accepted Answer

A) Flowcharts 
B) Run charts 
C) Control charts 
D) Pareto diagrams 
E) Decision diagrams 
A) Flowcharts 
B) Run charts 
C) Control charts 
D) Pareto diagrams 
E) Decision diagrams

Question 3

"Quality at the source" refers to the degree to which product or service design specifications are met.

Accepted Answer

A) True 
 B)False

Question 4

The Malcolm Baldrige National Quality Award represents the U.S.government's endorsement of quality as an essential part of successful business strategy.

Accepted Answer

A) True 
 B)False

Question 5

A quality guru named Joseph M.Juran is well known for his program structured around "14 points" for management.

Accepted Answer

A) True 
 B)False

Question 6

Six Sigma refers to the philosophy and methods that some companies use to eliminate defects in their products and processes.

Accepted Answer

A) True 
 B)False

Question 7

Which of the following is not a category reported in applying for the Baldrige Award?

Accepted Answer

A) Corporate leadership 
B) Use of statistical quality control tools 
C) Business results 
D) Consumer and market focus 
E) Strategic planning 
A) Corporate leadership 
B) Use of statistical quality control tools 
C) Business results 
D) Consumer and market focus 
E) Strategic planning

Question 8

An opportunity flow diagram as part of a Six-Sigma quality improvement process might be found in which DMAIC category?

Accepted Answer

A) Define 
B) Measure 
C) Analyze 
D) Improve 
E) Control 
A) Define 
B) Measure 
C) Analyze 
D) Improve 
E) Control

Question 9

One of the tools common to all quality efforts is leadership.

Accepted Answer

A) True 
 B)False

Question 10

A quality guru named Joseph M.Juran defined quality as fitness for use.

Accepted Answer

A) True 
 B)False

Question 11

In 1997, the Malcolm Baldrige National Quality Improvement Act established the U.S.annual award for total quality management.

Accepted Answer

A) True 
 B)False

Question 12

A flowchart as part of a Six-Sigma quality improvement process might be found in which DMAIC category?

Accepted Answer

A) Define 
B) Measure 
C) Analyze 
D) Improve 
E) Control 
A) Define 
B) Measure 
C) Analyze 
D) Improve 
E) Control

Question 13

Design quality in products refers to the degree to which product or service design specifications are met.

Accepted Answer

A) True 
 B)False

Question 14

Applicants for the Baldrige Award for total quality management must submit an application of up to 50 pages that details the processes and results of their activities under seven major categories.Which of the following is one of those categories?

Accepted Answer

A) DMAIC 
B) Analysis and remember management 
C) Standardization 
D) Control 
E) Inspection protocols 
A) DMAIC 
B) Analysis and remember management 
C) Standardization 
D) Control 
E) Inspection protocols

Question 15

A quality guru named Philip Crosby suggested that a general approach to quality management should involve prevention, not inspection.

Accepted Answer

A) True 
 B)False

Question 16

One SPC tool used in total quality management is the Pareto chart.

Accepted Answer

A) True 
 B)False

Question 17

W.Edwards Deming states that the correct cost for a well-run quality management program should be under 0.5 percent of sales.

Accepted Answer

A) True 
 B)False

Question 18

The dimension of design quality that concerns the sensory characteristics of the product is which of the following?

Accepted Answer

A) Features 
B) Serviceability 
C) Perceived quality 
D) Reputation 
E) Aesthetics 
A) Features 
B) Serviceability 
C) Perceived quality 
D) Reputation 
E) Aesthetics

Question 19

A cost of quality classification is which of the following?

Accepted Answer

A) Material costs 
B) Prevention costs 
C) Variable overhead 
D) Direct labor 
E) Inventory costs 
A) Material costs 
B) Prevention costs 
C) Variable overhead 
D) Direct labor 
E) Inventory costs

Question 20

A process that is in Six-Sigma control will produce no more than two defects out of every million units.

Accepted Answer

A) True 
 B)False

Exam 12: Six Sigma Quality

Which of the following is an analytical tool used in Six-Sigma quality improvement programs?

Which of the following is not an analytical tool used in Six-Sigma quality improvement programs?

"Quality at the source" refers to the degree to which product or service design specifications are met.

The Malcolm Baldrige National Quality Award represents the U.S.government's endorsement of quality as an essential part of successful business strategy.

A quality guru named Joseph M.Juran is well known for his program structured around "14 points" for management.

Six Sigma refers to the philosophy and methods that some companies use to eliminate defects in their products and processes.

Which of the following is not a category reported in applying for the Baldrige Award?

An opportunity flow diagram as part of a Six-Sigma quality improvement process might be found in which DMAIC category?

One of the tools common to all quality efforts is leadership.

A quality guru named Joseph M.Juran defined quality as fitness for use.

In 1997, the Malcolm Baldrige National Quality Improvement Act established the U.S.annual award for total quality management.

A flowchart as part of a Six-Sigma quality improvement process might be found in which DMAIC category?

Design quality in products refers to the degree to which product or service design specifications are met.

Applicants for the Baldrige Award for total quality management must submit an application of up to 50 pages that details the processes and results of their activities under seven major categories.Which of the following is one of those categories?

A quality guru named Philip Crosby suggested that a general approach to quality management should involve prevention, not inspection.

One SPC tool used in total quality management is the Pareto chart.

W.Edwards Deming states that the correct cost for a well-run quality management program should be under 0.5 percent of sales.

The dimension of design quality that concerns the sensory characteristics of the product is which of the following?

A cost of quality classification is which of the following?

A process that is in Six-Sigma control will produce no more than two defects out of every million units.

Introduction

Strategy

Design of Products and Services

Project Management

Strategic Capacity Management

Learning Curves

Manufacturing Processes

Facility Layout

Service Processes

Waiting Line Analysis and Simulation

Process Design and Analysis

Statistical Quality Control

Lean Supply Chains

Logistics Distribution, and Transportation

Global Sourcing and Procurement

Enterprise Resource Planning Systems

Forecasting

Sales and Operations Planning

Inventory Management

Material Requirements Planning

Workcenter Scheduling

Theory of Constraints

Health Care

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