Question 1

Which of the following are eligible companies to be considered for the Baldrige award?

Accepted Answer

A) Auditing firms 
B) Offshore suppliers to U.S.companies 
C) Firms operating only outside the U.S. 
D) State government agencies 
E) None of these 
A) Auditing firms 
B) Offshore suppliers to U.S.companies 
C) Firms operating only outside the U.S. 
D) State government agencies 
E) None of these

Question 2

Which of the following is the cost of quality classification for costs such as scrap, rework, or repair?

Accepted Answer

A) Appraisal costs 
B) Prevention costs 
C) External failure costs 
D) Internal failure costs 
E) Rework and wastage 
A) Appraisal costs 
B) Prevention costs 
C) External failure costs 
D) Internal failure costs 
E) Rework and wastage

Question 3

Which of the following is a dimension of design quality?

Accepted Answer

A) Aesthetics 
B) Price 
C) Quality at the source 
D) Distribution 
E) Leadership 
A) Aesthetics 
B) Price 
C) Quality at the source 
D) Distribution 
E) Leadership

Question 4

Philip Crosby states that the correct cost for a well-run quality management program should be under 2.5 percent of sales.

Accepted Answer

A) True 
 B)False

Question 5

An operational goal of total quality management is ensuring that the organization's systems can consistently produce the product or service as it is designed.

Accepted Answer

A) True 
 B)False

Question 6

The primary purpose of the Malcolm Baldrige National Quality Award is which of the following?

Accepted Answer

A) To encourage the spread of statistical quality control 
B) To improve human resource development and management in manufacturing 
C) To help companies review and structure their quality programs 
D) To prove that American firms were competitive in quality 
E) To emphasize the use of quantitative methods in process management 
A) To encourage the spread of statistical quality control 
B) To improve human resource development and management in manufacturing 
C) To help companies review and structure their quality programs 
D) To prove that American firms were competitive in quality 
E) To emphasize the use of quantitative methods in process management

Question 7

Which of the following are not eligible to be considered for the Baldrige Award?

Accepted Answer

A) Small businesses 
B) Health care organizations 
C) Educational institutions 
D) State highway patrol organizations 
E) Nuclear power plants 
A) Small businesses 
B) Health care organizations 
C) Educational institutions 
D) State highway patrol organizations 
E) Nuclear power plants

Question 8

An operational goal of total quality management is the careful design of the product or service.

Accepted Answer

A) True 
 B)False

Question 9

ISO 9000 is primarily concerned with environmental management.

Accepted Answer

A) True 
 B)False

Question 10

The dimension of design quality that concerns the consistency of performance over time or the probability of failing is which of the following?

Accepted Answer

A) Response 
B) Serviceability 
C) Reliability 
D) Reputation 
E) Perceived quality 
A) Response 
B) Serviceability 
C) Reliability 
D) Reputation 
E) Perceived quality

Question 11

An opportunity flow diagram is used to separate the value-added from the non-value-added steps in a process.

Accepted Answer

A) True 
 B)False

Question 12

The International Organization for Standardization (ISO) is a specialized international agency recognized by affiliates in more than 160 countries.

Accepted Answer

A) True 
 B)False

Question 13

The dimension of design quality that concerns secondary characteristics is which of the following?

Accepted Answer

A) Features 
B) Serviceability 
C) Reliability 
D) Reputation 
E) Perceived quality 
A) Features 
B) Serviceability 
C) Reliability 
D) Reputation 
E) Perceived quality

Question 14

TQM was defined in the textbook as managing the entire organization so that it excels on all dimensions of products and services that are important to the customer.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following is a dimension of design quality?

Accepted Answer

A) Price 
B) Features 
C) Color 
D) Weight 
E) Quality at the source 
A) Price 
B) Features 
C) Color 
D) Weight 
E) Quality at the source

Question 16

ISO 14000 is primarily concerned with what? __________________________________________

Accepted Answer

environmental management
Explanation: IS

Question 17

The National Quality Award in the United States is named what? ___________________________________

Accepted Answer

the Malcolm Baldrige National Quality Aw

Question 18

The philosophical leaders of the quality movement, Philip Crosby, W.Edwards Deming, and Joseph M.Juran, had the same general message about what it took to achieve outstanding quality.Which of the following was not part of that message?

Accepted Answer

A) Quality is free 
B) Leadership from senior management 
C) Customer focus 
D) Total involvement of the workforce 
E) Continuous improvement 
A) Quality is free 
B) Leadership from senior management 
C) Customer focus 
D) Total involvement of the workforce 
E) Continuous improvement

Question 19

A quality guru named Philip Crosby defined quality as fitness for use.

Accepted Answer

A) True 
 B)False

Question 20

What does the acronym "CTQ" stand for? _________________________________

Accepted Answer

critical-to-quality
Explanatio

Exam 12: Six Sigma Quality

Which of the following are eligible companies to be considered for the Baldrige award?

Which of the following is the cost of quality classification for costs such as scrap, rework, or repair?

Which of the following is a dimension of design quality?

Philip Crosby states that the correct cost for a well-run quality management program should be under 2.5 percent of sales.

An operational goal of total quality management is ensuring that the organization's systems can consistently produce the product or service as it is designed.

The primary purpose of the Malcolm Baldrige National Quality Award is which of the following?

Which of the following are not eligible to be considered for the Baldrige Award?

An operational goal of total quality management is the careful design of the product or service.

ISO 9000 is primarily concerned with environmental management.

The dimension of design quality that concerns the consistency of performance over time or the probability of failing is which of the following?

An opportunity flow diagram is used to separate the value-added from the non-value-added steps in a process.

The International Organization for Standardization (ISO) is a specialized international agency recognized by affiliates in more than 160 countries.

The dimension of design quality that concerns secondary characteristics is which of the following?

TQM was defined in the textbook as managing the entire organization so that it excels on all dimensions of products and services that are important to the customer.

Which of the following is a dimension of design quality?

ISO 14000 is primarily concerned with what? __________________________________________

The National Quality Award in the United States is named what? ___________________________________

The philosophical leaders of the quality movement, Philip Crosby, W.Edwards Deming, and Joseph M.Juran, had the same general message about what it took to achieve outstanding quality.Which of the following was not part of that message?

A quality guru named Philip Crosby defined quality as fitness for use.

What does the acronym "CTQ" stand for? _________________________________

Introduction

Strategy

Design of Products and Services

Project Management

Strategic Capacity Management

Learning Curves

Manufacturing Processes

Facility Layout

Service Processes

Waiting Line Analysis and Simulation

Process Design and Analysis

Statistical Quality Control

Lean Supply Chains

Logistics Distribution, and Transportation

Global Sourcing and Procurement

Enterprise Resource Planning Systems

Forecasting

Sales and Operations Planning

Inventory Management

Material Requirements Planning

Workcenter Scheduling

Theory of Constraints

Health Care

Operations Consulting

Filters