Question 1

What are the American Hospital Association's four classifications of hospitals?
(1) ____________________
(2) ____________________
(3) ____________________
(4) ____________________

Accepted Answer

general hospital/emergency room; specialty; psychiatric; rehabilitation
Explanation: The American Hospital Association classifies hospitals as follows: general hospital/emergency room, specialty, psychiatric, and rehabilitation.

Question 2

DRGs (diagnostic-related groups) classify patients by diagnosis or surgical procedure into major diagnostic categories based on the premise that treatment of similar medical diagnoses will generate similar costs.

Accepted Answer

A) True 
 B)False  True

Question 3

A general rule for the design of a hospital is to combine patient, guest, and staff traffic flows.

Accepted Answer

A) True 
 B)False  False

Question 4

The flow of work through a hospital is sometimes referred to as:

Accepted Answer

A) An unending procession of sickness and trauma 
B) The care chain 
C) Hurry up and wait 
D) Pre-cash flow 
E) Moving sicker and quicker 
A) An unending procession of sickness and trauma 
B) The care chain 
C) Hurry up and wait 
D) Pre-cash flow 
E) Moving sicker and quicker

Question 5

A hospital is a facility whose staff provides services relating to observation, diagnosis, and treatment to cure or lessen the suffering of patients.

Accepted Answer

A) True 
 B)False

Question 6

The acronym CPOE stands for computerized prescription order entry.

Accepted Answer

A) True 
 B)False

Question 7

What is the principal element of the overall layout of a hospital? _________________________________

Accepted Answer

the nursing station
Explanatio

Question 8

At the Mayo Clinic, SPARC is an acronym for "see, plan, act, refine, and communicate," in a clinical innovation lab that operates like a design shop.

Accepted Answer

A) True 
 B)False

Question 9

In recent surveys, about 55 percent of all Americans said they were dissatisfied with the quality of health care.

Accepted Answer

A) True 
 B)False

Question 10

The customer service dashboard reports hospital scores on issues such as meal quality, mortality rate, and percentage of transfusions having adverse reactions.

Accepted Answer

A) True 
 B)False

Question 11

Among the major trends in health care that relate to OSCM is the increased use of remote surgery.

Accepted Answer

A) True 
 B)False

Question 12

Health care operations management may be defined as the recruitment, organization, and scheduling of the professionals that deliver health care services.

Accepted Answer

A) True 
 B)False

Question 13

Gap errors occur when a too-small hospital gown is given to an obese patient.

Accepted Answer

A) True 
 B)False

Question 14

Britain's Florence Nightingale's approach, called "evidence-based medicine," underlies current approaches to medical practices.

Accepted Answer

A) True 
 B)False

Question 15

Among the major trends in health care that relate to OSCM is computer-assisted diagnosis.

Accepted Answer

A) True 
 B)False

Question 16

The textbook mentions seven trends in health care.Which of the following is one of them?

Accepted Answer

A) Remote surgical treatment 
B) Gene therapy 
C) Increasing legal costs 
D) Increasing cost of healthcare 
E) Integrated medical care 
A) Remote surgical treatment 
B) Gene therapy 
C) Increasing legal costs 
D) Increasing cost of healthcare 
E) Integrated medical care

Question 17

In a hospital, a nursing station is a place where admitted patients go to receive nursing care.

Accepted Answer

A) True 
 B)False

Question 18

Among the major trends in health care that relate to OSCM is the increased use of gene therapy.

Accepted Answer

A) True 
 B)False

Question 19

Health care is the most intensive of service industries.

Accepted Answer

A) True 
 B)False

Question 20

Because of the influence of modern technology, quality and service measures are precise and based upon hard evidence.

Accepted Answer

A) True 
 B)False

Exam 24: Health Care

What are the American Hospital Association's four classifications of hospitals? (1) ____________________ (2) ____________________ (3) ____________________ (4) ____________________

DRGs (diagnostic-related groups) classify patients by diagnosis or surgical procedure into major diagnostic categories based on the premise that treatment of similar medical diagnoses will generate similar costs.

A general rule for the design of a hospital is to combine patient, guest, and staff traffic flows.

The flow of work through a hospital is sometimes referred to as:

A hospital is a facility whose staff provides services relating to observation, diagnosis, and treatment to cure or lessen the suffering of patients.

The acronym CPOE stands for computerized prescription order entry.

What is the principal element of the overall layout of a hospital? _________________________________

At the Mayo Clinic, SPARC is an acronym for "see, plan, act, refine, and communicate," in a clinical innovation lab that operates like a design shop.

In recent surveys, about 55 percent of all Americans said they were dissatisfied with the quality of health care.

The customer service dashboard reports hospital scores on issues such as meal quality, mortality rate, and percentage of transfusions having adverse reactions.

Among the major trends in health care that relate to OSCM is the increased use of remote surgery.

Health care operations management may be defined as the recruitment, organization, and scheduling of the professionals that deliver health care services.

Gap errors occur when a too-small hospital gown is given to an obese patient.

Britain's Florence Nightingale's approach, called "evidence-based medicine," underlies current approaches to medical practices.

Among the major trends in health care that relate to OSCM is computer-assisted diagnosis.

The textbook mentions seven trends in health care.Which of the following is one of them?

In a hospital, a nursing station is a place where admitted patients go to receive nursing care.

Among the major trends in health care that relate to OSCM is the increased use of gene therapy.

Health care is the most intensive of service industries.

Because of the influence of modern technology, quality and service measures are precise and based upon hard evidence.

Introduction

Strategy

Design of Products and Services

Project Management

Strategic Capacity Management

Learning Curves

Manufacturing Processes

Facility Layout

Service Processes

Waiting Line Analysis and Simulation

Process Design and Analysis

Six Sigma Quality

Statistical Quality Control

Lean Supply Chains

Logistics Distribution, and Transportation

Global Sourcing and Procurement

Enterprise Resource Planning Systems

Forecasting

Sales and Operations Planning

Inventory Management

Material Requirements Planning

Workcenter Scheduling

Theory of Constraints

Operations Consulting

Filters

What are the American Hospital Association's four classifications of hospitals? (1) (2) (3) (4)