Question 1

Readmission rate would be reported on the clinical performance dashboard.

Accepted Answer

A) True 
 B)False

Question 2

DRGs (demographically restricted groupings) result from a statistical procedure and predict illness based on racial and socioeconomic group membership.Use of DRGs is under attack by minority activists as an example of racial profiling.

Accepted Answer

A) True 
 B)False

Question 3

SBAR is an acronym for a checklist technique for communicating information about a patient's condition among members of the health care team.

Accepted Answer

A) True 
 B)False

Question 4

The flow of work through a hospital is sometimes referred to as a care chain.

Accepted Answer

A) True 
 B)False

Question 5

The founders of the Mayo Clinic are credited with the innovation of integrated medical care in their rural medical practice in the late 1800s.

Accepted Answer

A) True 
 B)False

Question 6

Edward Deming and Philip Crosby were pioneers in the quality improvement movement in health care.

Accepted Answer

A) True 
 B)False

Question 7

At the Mayo Clinic, SPARC is an acronym for "Specialty Patient Automated Referral Console," a computerized system that improves patient flows through the hospital.

Accepted Answer

A) True 
 B)False

Question 8

Diagnosis is the medical expert's explanation of the cause of symptoms.

Accepted Answer

A) True 
 B)False

Question 9

A hospital staff provides what three main services?
(1) _________________________
(2) _________________________
(3) _________________________

Accepted Answer

observation; diagnosis; treatm

Question 10

The cost of a hospital's inventory is unrelated to its case mix.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following is reported on a hospital's key process performance dashboard?

Accepted Answer

A) Meal quality 
B) Quality improvement 
C) Autopsy rate 
D) Cleanliness 
E) Pain management 
A) Meal quality 
B) Quality improvement 
C) Autopsy rate 
D) Cleanliness 
E) Pain management

Question 12

The textbook mentions three kinds of performance dashboards.Name them.(1) ___________________________
(2) ___________________________
(3) ___________________________

Accepted Answer

customer service dashboard; clinical das

Question 13

Developing strategies to close capacity gaps (where utilization of a resource exceeds capacity available) is most often accomplished by acquisition of more resources through expansion and new facility construction.

Accepted Answer

A) True 
 B)False

Question 14

Among the major trends in health care that relate to OSCM are electronic medical records.

Accepted Answer

A) True 
 B)False

Question 15

The textbook mentions seven trends in health care.Name them.(1) ___________________________
(2) ___________________________
(3) ___________________________
(4) ___________________________
(5) ___________________________
(6) ___________________________
(7) ___________________________

Accepted Answer

(1 evidence-based medicine.(2 integrated

Question 16

Which of the following is not reported on a hospital's customer service performance dashboard?

Accepted Answer

A) Mortality rate 
B) Meal quality 
C) Pain management 
D) Follow-up education 
E) Inpatient parking 
A) Mortality rate 
B) Meal quality 
C) Pain management 
D) Follow-up education 
E) Inpatient parking

Question 17

What is the starting point in developing a capacity plan for a health care operation?

Accepted Answer

A) Forecasting patient demand for a reasonable length of time 
B) Estimating design capacity 
C) Discovery of the bottleneck operation 
D) Determining the effective capacity over time 
E) Holding a meeting of concerned staff physicians 
A) Forecasting patient demand for a reasonable length of time 
B) Estimating design capacity 
C) Discovery of the bottleneck operation 
D) Determining the effective capacity over time 
E) Holding a meeting of concerned staff physicians

Question 18

Decoupling points are steps in the process where waiting takes place, either before or after the procedure is performed.

Accepted Answer

A) True 
 B)False

Question 19

Florence Nightingale is credited with the development of the bar chart.

Accepted Answer

A) True 
 B)False

Question 20

The principal element of the overall layout of a hospital is the nursing station, which is the area support staff work from.

Accepted Answer

A) True 
 B)False

Exam 24: Health Care

Readmission rate would be reported on the clinical performance dashboard.

DRGs (demographically restricted groupings) result from a statistical procedure and predict illness based on racial and socioeconomic group membership.Use of DRGs is under attack by minority activists as an example of racial profiling.

SBAR is an acronym for a checklist technique for communicating information about a patient's condition among members of the health care team.

The flow of work through a hospital is sometimes referred to as a care chain.

The founders of the Mayo Clinic are credited with the innovation of integrated medical care in their rural medical practice in the late 1800s.

Edward Deming and Philip Crosby were pioneers in the quality improvement movement in health care.

At the Mayo Clinic, SPARC is an acronym for "Specialty Patient Automated Referral Console," a computerized system that improves patient flows through the hospital.

Diagnosis is the medical expert's explanation of the cause of symptoms.

A hospital staff provides what three main services? (1) _________________________ (2) _________________________ (3) _________________________

The cost of a hospital's inventory is unrelated to its case mix.

Which of the following is reported on a hospital's key process performance dashboard?

The textbook mentions three kinds of performance dashboards.Name them.(1) ___________________________ (2) ___________________________ (3) ___________________________

Developing strategies to close capacity gaps (where utilization of a resource exceeds capacity available) is most often accomplished by acquisition of more resources through expansion and new facility construction.

Among the major trends in health care that relate to OSCM are electronic medical records.

The textbook mentions seven trends in health care.Name them.(1) ___________________________ (2) ___________________________ (3) ___________________________ (4) ___________________________ (5) ___________________________ (6) ___________________________ (7) ___________________________

Which of the following is not reported on a hospital's customer service performance dashboard?

What is the starting point in developing a capacity plan for a health care operation?

Decoupling points are steps in the process where waiting takes place, either before or after the procedure is performed.

Florence Nightingale is credited with the development of the bar chart.

The principal element of the overall layout of a hospital is the nursing station, which is the area support staff work from.

Introduction

Strategy

Design of Products and Services

Project Management

Strategic Capacity Management

Learning Curves

Manufacturing Processes

Facility Layout

Service Processes

Waiting Line Analysis and Simulation

Process Design and Analysis

Six Sigma Quality

Statistical Quality Control

Lean Supply Chains

Logistics Distribution, and Transportation

Global Sourcing and Procurement

Enterprise Resource Planning Systems

Forecasting

Sales and Operations Planning

Inventory Management

Material Requirements Planning

Workcenter Scheduling

Theory of Constraints

Operations Consulting

Filters

A hospital staff provides what three main services? (1) _____________ (2) _ (3) _____________

The textbook mentions three kinds of performance dashboards.Name them.(1) _____________ (2) _ (3) _______________

The textbook mentions seven trends in health care.Name them.(1) _____________ (2) _ (3) _ (4) _ (5) _ (6) _ (7) _______________