Question 1

Which of the following is not a data-gathering tool from the operations consulting tool kit?

Accepted Answer

A) Plant tours/audits 
B) Work sampling 
C) Flowcharts 
D) Factory blueprints 
E) Organization charts 
A) Plant tours/audits 
B) Work sampling 
C) Flowcharts 
D) Factory blueprints 
E) Organization charts

Question 2

Which of the following is a data-gathering tool from the operations consulting tool kit?

Accepted Answer

A) Gap analysis 
B) Employee surveys 
C) Organization charts 
D) Statistical tools 
E) Bottleneck analysis 
A) Gap analysis 
B) Employee surveys 
C) Organization charts 
D) Statistical tools 
E) Bottleneck analysis

Question 3

One of the principles of reengineering is which of the following?

Accepted Answer

A) Ensure quality at the source. 
B) Have those who use the output of a process perform the process. 
C) Do not select suppliers on the basis of price alone. 
D) Leverage high-cost employees with lower-cost employees. 
E) Downsize your headcount while outsourcing nonessential activities. 
A) Ensure quality at the source. 
B) Have those who use the output of a process perform the process. 
C) Do not select suppliers on the basis of price alone. 
D) Leverage high-cost employees with lower-cost employees. 
E) Downsize your headcount while outsourcing nonessential activities.

Question 4

Which of the following is not considered an operations consulting tool kit category?

Accepted Answer

A) Problem definition 
B) Data gathering 
C) Cost impact and payoff analysis 
D) Optimizing operations output 
E) Implementation 
A) Problem definition 
B) Data gathering 
C) Cost impact and payoff analysis 
D) Optimizing operations output 
E) Implementation

Question 5

What is the most common method for improving efficiency in consulting firms? __________________________________________________

Accepted Answer

using uniform approaches to ea

Question 6

Data envelopment analysis is a linear programming technique used in operations consulting to measure the relative performance of branches of multisite service organizations such as banks.

Accepted Answer

A) True 
 B)False

Question 7

Flowcharts are used in both manufacturing and service consulting to track which of the following?

Accepted Answer

A) Historical milestones 
B) Information 
C) Income trends 
D) Ideas 
E) Cash flow 
A) Historical milestones 
B) Information 
C) Income trends 
D) Ideas 
E) Cash flow

Question 8

General management consulting often recommends changes in attitudes and culture, which are relatively easy for the client to attain.

Accepted Answer

A) True 
 B)False

Question 9

What are buyer power, potential entrants, power of suppliers, potential of substitutes and industry rivalry? ____________________________________

Accepted Answer

the five forces model
Explanat

Question 10

One of the cost impact and payoff analysis tools from the operations consulting tool kit is gap analysis.

Accepted Answer

A) True 
 B)False

Question 11

The value chain provides a structure to capture the linkage of organizational activities that create value for the customer and profit for the firm.

Accepted Answer

A) True 
 B)False

Question 12

Which of the following is a cost impact and payoff analysis tool from the operations consulting tool kit?

Accepted Answer

A) Decision trees 
B) Gap analysis 
C) Work sampling 
D) Statistical tools 
E) Customer surveys 
A) Decision trees 
B) Gap analysis 
C) Work sampling 
D) Statistical tools 
E) Customer surveys

Question 13

Reengineering is about achieving a significant improvement in processes so that contemporary customer requirements of quality, speed, innovation, customization, and service are met.

Accepted Answer

A) True 
 B)False

Question 14

One of the implementation tools from the operations consulting tool kit is the issue tree.

Accepted Answer

A) True 
 B)False

Question 15

Which of the following is the stage in the operations consulting process that immediately follows "assure client satisfaction"?

Accepted Answer

A) Design, develop, and test alternative solutions 
B) Assemble learnings from the study 
C) Present final report 
D) Assure client satisfaction 
E) Present invoice 
A) Design, develop, and test alternative solutions 
B) Assemble learnings from the study 
C) Present final report 
D) Assure client satisfaction 
E) Present invoice

Question 16

One of the seven principles or rules for reengineering is to organize around outcomes, not tasks.

Accepted Answer

A) True 
 B)False

Question 17

Consulting firms are frequently characterized according to whether their primary skill is strategic planning or tactical analysis and implementation.

Accepted Answer

A) True 
 B)False

Question 18

List three managerial guidelines for implementation of reengineering.(1) ___________________________
(2) ___________________________
(3) ___________________________

Accepted Answer

(1 codification of reengineering.(2 clea

Question 19

The primary job of partners in a consulting firm is to manage consulting engagements.

Accepted Answer

A) True 
 B)False

Question 20

Flowcharts are used in both manufacturing and service consulting to track which of the following?

Accepted Answer

A) Materials 
B) Information 
C) People 
D) All of these 
E) None of these 
A) Materials 
B) Information 
C) People 
D) All of these 
E) None of these

Exam 25: Operations Consulting

Which of the following is not a data-gathering tool from the operations consulting tool kit?

Which of the following is a data-gathering tool from the operations consulting tool kit?

One of the principles of reengineering is which of the following?

Which of the following is not considered an operations consulting tool kit category?

What is the most common method for improving efficiency in consulting firms? __________________________________________________

Data envelopment analysis is a linear programming technique used in operations consulting to measure the relative performance of branches of multisite service organizations such as banks.

Flowcharts are used in both manufacturing and service consulting to track which of the following?

General management consulting often recommends changes in attitudes and culture, which are relatively easy for the client to attain.

What are buyer power, potential entrants, power of suppliers, potential of substitutes and industry rivalry? ____________________________________

One of the cost impact and payoff analysis tools from the operations consulting tool kit is gap analysis.

The value chain provides a structure to capture the linkage of organizational activities that create value for the customer and profit for the firm.

Which of the following is a cost impact and payoff analysis tool from the operations consulting tool kit?

Reengineering is about achieving a significant improvement in processes so that contemporary customer requirements of quality, speed, innovation, customization, and service are met.

One of the implementation tools from the operations consulting tool kit is the issue tree.

Which of the following is the stage in the operations consulting process that immediately follows "assure client satisfaction"?

One of the seven principles or rules for reengineering is to organize around outcomes, not tasks.

Consulting firms are frequently characterized according to whether their primary skill is strategic planning or tactical analysis and implementation.

List three managerial guidelines for implementation of reengineering.(1) ___________________________ (2) ___________________________ (3) ___________________________

The primary job of partners in a consulting firm is to manage consulting engagements.

Flowcharts are used in both manufacturing and service consulting to track which of the following?

Introduction

Strategy

Design of Products and Services

Project Management

Strategic Capacity Management

Learning Curves

Manufacturing Processes

Facility Layout

Service Processes

Waiting Line Analysis and Simulation

Process Design and Analysis

Six Sigma Quality

Statistical Quality Control

Lean Supply Chains

Logistics Distribution, and Transportation

Global Sourcing and Procurement

Enterprise Resource Planning Systems

Forecasting

Sales and Operations Planning

Inventory Management

Material Requirements Planning

Workcenter Scheduling

Theory of Constraints

Health Care

Filters

List three managerial guidelines for implementation of reengineering.(1) _____________ (2) _ (3) _______________