Exam 7: Managing Change and Innovation

Managers who want creative and innovative employees should _________.

A technique that helps employees shape the change that includes them in the decision-making process is _________.

In process consultation, _________ observe and analyse an organisation to find ways to improve interpersonal processes.

The Goods and Services Tax is an example of which of the following forms of environmental change?

Karoshi is a Japanese term meaning death from overwork.

Job redesigns are good ways to reduce stress that employees feel from _________.

Which job characteristic tends to lessen stress?

One reason people resist change is that it substitutes ambiguity for uncertainty.

Mechanistic organisations tend to inhibit innovation.

When views of the past are over-complicated, they prevent people from seeing the need for change.

Idea champions tend to be risk takers.