Exam 7: Managing Change and Innovation

An actor on stage getting 'up' for a performance is an example of which of the following?

An aggressive new competitor in the marketplace is an external force that creates a need for organisational change that companies today frequently face.

All types of stress have negative outcomes for the individual and should be avoided.

In the calm waters metaphor change is the _________.

Role conflict is created when an employee does not feel confident that she can achieve her goals.

What role do old habits play in changing organisational behaviour? In a short essay, discuss why people resist change when they think it is incompatible with organisational goals.Include an example to support your answer.

The final step in Lewin's three-step description of the change process is _________.

Give two examples of internal forces that create a need for change.

In a short essay, describe the calm waters view of organisational change.

Compared to internal managers, outside consultants generally try to initiate changes that are _________.

What is a process consultation?

Stress from an employee's personal life can best be helped by this.

Which of the following is an example of a technology change within an organisation?

Define participation, when it should be used, its advantages and disadvantages.

Define a change agent.

An example of a change in structure is an organisation becoming more decentralised.

In a short essay, list and explain four common organisation development (OD) techniques.

Discuss ways that managers can help reduce job-related stress for their employees.

Creativity is the ability to make unusual and meaningful associations between ideas.

Change can't be eliminated, so managers must learn to _________ successfully.