Exam 7: Managing Change and Innovation

Which change metaphor is consistent with a world that is increasingly dominated by information, ideas and knowledge?

Define eustress and distress.

The moment when all prior efforts in the innovative process successfully come together is known as _________.

In the white-water rapids metaphor of change, managers should expect change at specific times only.

_________ variables are thought to promote innovation.

When an entire workforce threatens to go on strike to protest a work change, managers might try this method of reducing resistance to change.

An employee's blood pressure rises, indicating a(n) _________ symptom of stress.

A company's workers asking to be able to celebrate Chinese holidays is an example of an _________ force for change.

_________ is the process of taking a creative idea and turning it into something useful.

When organisation development efforts are planned, leaders are attempting to change an organisation's _________.

Erin stays late at the office most evenings and often brings work home with her on weekends.Despite complaints from her family, Erin believes she must put in this time in order to succeed in her organisation.Erin is most likely experiencing _________.

Which of the following is an external force that would cause a company to make an organisational change?

Studies show that _________ personalities show negative effects from stress.

Kurt Lewin developed the three-step change process.

In the white-water rapids metaphor, managing change is a _________.

Describe the dominant view of organisational change today.

Explain ways that managers can help reduce stress for their employees that originates outside of the workplace.

An innovative organisation needs to tolerate risk because employees _________ the creative process.

Organisation development (OD) consists of efforts to help organisational members deal with unplanned changes.

Organisation development helps employees _________.