Question 1

To compete with rival company Softech, Global Systems changes its management structure.This is an example of _________.

Accepted Answer

A) an internal change causing another internal change 
B) an internal change causing an external change 
C) an external change causing an internal change 
D) an external change causing another external change 
A) an internal change causing another internal change 
B) an internal change causing an external change 
C) an external change causing an internal change 
D) an external change causing another external change

Question 2

In organisations, people who act as catalysts and assume the responsibility for managing the change process are called _________.

Accepted Answer

A) senior managers 
B) change managers 
C) change agents 
D) idea champions 
A) senior managers 
B) change managers 
C) change agents 
D) idea champions

Question 3

Using the system's model, managers can promote innovation by having the right _________.

Accepted Answer

A) mechanistic management structure 
B) people and environment 
C) outputs and resources 
D) people and inputs 
A) mechanistic management structure 
B) people and environment 
C) outputs and resources 
D) people and inputs

Question 4

Which of the following is an internal force that can cause a company to make an organisational change?

Accepted Answer

A) New safety requirements 
B) A new ad campaign 
C) Higher barriers of entry into the industry 
D) New tax laws 
A) New safety requirements 
B) A new ad campaign 
C) Higher barriers of entry into the industry 
D) New tax laws

Question 5

A key element of organisational development is its reliance on _________ participation.

Accepted Answer

A) managerial 
B) employee 
C) community 
D) technological 
A) managerial 
B) employee 
C) community 
D) technological

Question 6

One reason people often resist change is that they _________

Accepted Answer

A) don't see a need for it 
B) feel unsupported 
C) lack self-confidence 
D) are new to a job 
A) don't see a need for it 
B) feel unsupported 
C) lack self-confidence 
D) are new to a job

Question 7

Identify some causes of stress and describe some typical symptoms of stress in the workplace.

Accepted Answer

Stress can be caused by personal factors

Question 8

_________ actively support innovation and every step of the process that leads to innovative ideas.

Accepted Answer

A) Idea champions 
B) Idea managers 
C) Champion managers 
D) All managers 
A) Idea champions 
B) Idea managers 
C) Champion managers 
D) All managers

Question 9

Inspiration marks the first step in the creative process.

Accepted Answer

A) True 
 B)False

Question 10

Labour strikes are often the result of _________ that may lead to changes in organisational practices.

Accepted Answer

A) strategy 
B) workforce composition 
C) equipment 
D) employee attitude 
A) strategy 
B) workforce composition 
C) equipment 
D) employee attitude

Question 11

Describe an organisational change in structure.

Accepted Answer

Changing organisational struct

Question 12

In a short essay, explain organisation development (OD).

Accepted Answer

Organisation development (OD) is the eff

Question 13

The decision of an organisation to bring in new equipment from the outside is an example of an external force that creates a need for organisational change.

Accepted Answer

A) True 
 B)False

Question 14

Intergroup development is an OD method that focuses on _________.

Accepted Answer

A) increasing competition between work groups 
B) increasing trust within a single work group 
C) increasing competition within a single work group 
D) increasing trust between work groups 
A) increasing competition between work groups 
B) increasing trust within a single work group 
C) increasing competition within a single work group 
D) increasing trust between work groups

Question 15

Define employee assistance programs (EAPs).

Accepted Answer

Employee assistance programs (EAPs) are

Question 16

Which of the following steps in the creativity process may take years before the idea finally gels and the next step occurs?

Accepted Answer

A) Incubation 
B) Innovation 
C) Inspiration 
D) Perception 
A) Incubation 
B) Innovation 
C) Inspiration 
D) Perception

Question 17

Older workers tend to resist change more than younger workers because they _________.

Accepted Answer

A) have more invested in the current system 
B) are more willing to quit their job if they don't like the change 
C) have less to lose 
D) have less confidence in themselves 
A) have more invested in the current system 
B) are more willing to quit their job if they don't like the change 
C) have less to lose 
D) have less confidence in themselves

Question 18

In the calm waters metaphor, increasing the driving force and decreasing the restraining force are ways to _________.

Accepted Answer

A) freeze the situation 
B) balance the waters 
C) achieve equilibrium 
D) distract the storm 
A) freeze the situation 
B) balance the waters 
C) achieve equilibrium 
D) distract the storm

Question 19

Today's economic climate can be compared to a university lecture that _________.

Accepted Answer

A) lasts exactly one hour 
B) focuses on only one topic all semester 
C) may last twenty minutes or three hours 
D) focuses on several topics during the semester 
A) lasts exactly one hour 
B) focuses on only one topic all semester 
C) may last twenty minutes or three hours 
D) focuses on several topics during the semester

Question 20

Autonomy on the job tends to increase stress.

Accepted Answer

A) True 
 B)False

To compete with rival company Softech, Global Systems changes its management structure.This is an example of _________.

In organisations, people who act as catalysts and assume the responsibility for managing the change process are called _________.

Using the system's model, managers can promote innovation by having the right _________.

Which of the following is an internal force that can cause a company to make an organisational change?

A key element of organisational development is its reliance on _________ participation.

One reason people often resist change is that they _________

Identify some causes of stress and describe some typical symptoms of stress in the workplace.

_________ actively support innovation and every step of the process that leads to innovative ideas.

Inspiration marks the first step in the creative process.

Labour strikes are often the result of _________ that may lead to changes in organisational practices.

Describe an organisational change in structure.

In a short essay, explain organisation development (OD).

The decision of an organisation to bring in new equipment from the outside is an example of an external force that creates a need for organisational change.

Intergroup development is an OD method that focuses on _________.

Define employee assistance programs (EAPs).

Which of the following steps in the creativity process may take years before the idea finally gels and the next step occurs?

Older workers tend to resist change more than younger workers because they _________.

In the calm waters metaphor, increasing the driving force and decreasing the restraining force are ways to _________.

Today's economic climate can be compared to a university lecture that _________.

Autonomy on the job tends to increase stress.

Managers and Management

The Managerial Environment

Foundations of Decision Making

Foundations of Planning

Organisational Structure and Design

Managing Human Resources

Foundations of Individual Behaviour

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Managing Communication and Information

Foundations of Control

Filters

Exam 7: Managing Change and Innovation

To compete with rival company Softech, Global Systems changes its management structure.This is an example of _________.

In organisations, people who act as catalysts and assume the responsibility for managing the change process are called _________.

Using the system's model, managers can promote innovation by having the right _________.

Which of the following is an internal force that can cause a company to make an organisational change?

A key element of organisational development is its reliance on _________ participation.

One reason people often resist change is that they _________

Identify some causes of stress and describe some typical symptoms of stress in the workplace.

_________ actively support innovation and every step of the process that leads to innovative ideas.

Inspiration marks the first step in the creative process.

Labour strikes are often the result of _________ that may lead to changes in organisational practices.

Describe an organisational change in structure.

In a short essay, explain organisation development (OD).

The decision of an organisation to bring in new equipment from the outside is an example of an external force that creates a need for organisational change.

Intergroup development is an OD method that focuses on _________.

Define employee assistance programs (EAPs).

Which of the following steps in the creativity process may take years before the idea finally gels and the next step occurs?

Older workers tend to resist change more than younger workers because they _________.

In the calm waters metaphor, increasing the driving force and decreasing the restraining force are ways to _________.

Today's economic climate can be compared to a university lecture that _________.

Autonomy on the job tends to increase stress.

Managers and Management

The Managerial Environment

Foundations of Decision Making

Foundations of Planning

Organisational Structure and Design

Managing Human Resources

Foundations of Individual Behaviour

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Managing Communication and Information

Foundations of Control

Filters