Exam 7: Managing Change and Innovation

In a short essay, discuss two external forces - fluctuations in labour markets and technological forces - that bring about the need for change.

One disadvantage of using participation to overcome barriers to change is that it is time-consuming.

An employee who feels unsettled because he is not sure what his responsibilities are is experiencing role overload stress.

Consultants are less likely to be change agents than internal managers.

Discuss why people resist change due to the fear of losing possessions.Include an example to support your answer.

To reduce stress, managers need to make sure that employees _________.

Training employees to adopt a safety-first focus illustrates a change in structure.

Time pressure tends to increase innovation.

Any organisational activity that assists with implementing planned change can be viewed as an organisational change techniques.

The primary goal of the OD method called team building is to _________.

Change threatens the investments already made in the status quo.

Kurt Lewin originated some of his most important insights on change introduction by studying which of the following?

Negotiation twists and distorts facts to reduce resistance to change.

Define mental maps.

Lewin's force field analysis might view a company _________ as a blocking force for change.

Lewin's force field analysis identified _________ forces that compete when people try to achieve a goal.

In an organisation, a manager, an internal staff specialist or an outside consultant who specialises in change implementation can be a change agent.

Potential stress can become actual stress when the outcome of an event is uncertain and _________.

Employees at a company protest a change that allows an automatic answering system to answer phone inquiries, claiming that the company is becoming 'depersonalised'.They are most likely resisting change due to _________.

Which term is used to describe people's perception of the world and its operations?