Question 1

A soccer player who feels stress from trying to raise his goal scoring average and is about to shoot a penalty is experiencing _________ stress.

Accepted Answer

A) role demand 
B) role conflict 
C) task demand 
D) interpersonal 
A) role demand 
B) role conflict 
C) task demand 
D) interpersonal

Question 2

An offence basketball player who is suddenly asked to play defence would be likely to experience _________ stress.

Accepted Answer

A) role demand 
B) role overload 
C) role ambiguity 
D) role conflict 
A) role demand 
B) role overload 
C) role ambiguity 
D) role conflict

Question 3

Malik constantly strives to excel.He must always get the highest grade in the class and has a sense of urgency about him at all times.Malik probably has which of the following?

Accepted Answer

A) Type A personality 
B) Both Type A and Type B personality 
C) Neither Type A nor Type B personality 
D) Type B personality 
A) Type A personality 
B) Both Type A and Type B personality 
C) Neither Type A nor Type B personality 
D) Type B personality

Question 4

A technique that helps employees deal with change that appeals to their sense of logic is _________.

Accepted Answer

A) influence and persuasion 
B) manipulation 
C) coercion or threats to employees 
D) education and communication 
A) influence and persuasion 
B) manipulation 
C) coercion or threats to employees 
D) education and communication

Question 5

The effects of employee assistance programs (EAPs) _________.

Accepted Answer

A) increase job satisfaction, morale and reputation as a good employer 
B) help employees deal with their personal problems 
C) help employees complete their tasks on time 
D) help employees decide on the appropriate training for them 
A) increase job satisfaction, morale and reputation as a good employer 
B) help employees deal with their personal problems 
C) help employees complete their tasks on time 
D) help employees decide on the appropriate training for them

Question 6

In a short essay, explain the three types of organisational change.

Accepted Answer

Organisational changes are typically cla

Question 7

According to Lewin, what is the purpose of refreezing?

Accepted Answer

A) To eliminate the need for future change. 
B) To direct behaviour away from the status quo. 
C) To stabilise the new situation. 
D) To promote movement away from existing equilibrium. 
A) To eliminate the need for future change. 
B) To direct behaviour away from the status quo. 
C) To stabilise the new situation. 
D) To promote movement away from existing equilibrium.

Question 8

In Lewin's calm waters metaphor, the goal of introducing change is to _________.

Accepted Answer

A) establish a new equilibrium state 
B) change the current equilibrium state 
C) eliminate the equilibrium state 
D) reach a state of constant change 
A) establish a new equilibrium state 
B) change the current equilibrium state 
C) eliminate the equilibrium state 
D) reach a state of constant change

Question 9

Which of the following is an organisational people change?

Accepted Answer

A) Work methods that people use 
B) Job redesign 
C) Attitudes that people have 
D) Authority relationships between people 
A) Work methods that people use 
B) Job redesign 
C) Attitudes that people have 
D) Authority relationships between people

Question 10

Adverse psychological effects of stress include _________.

Accepted Answer

A) rapid speech 
B) boredom 
C) absenteeism 
D) elevated heart rate 
A) rapid speech 
B) boredom 
C) absenteeism 
D) elevated heart rate

Question 11

Which of the following is an organisational technology change?

Accepted Answer

A) Employees accepting a new schedule 
B) Purchase of a new refinement system 
C) Widening of span of control 
D) Employees expecting a raise 
A) Employees accepting a new schedule 
B) Purchase of a new refinement system 
C) Widening of span of control 
D) Employees expecting a raise

Question 12

The white-water rapids metaphor envisions an organisation as a _________.

Accepted Answer

A) large ship on a roiling sea 
B) small raft on a calm river 
C) small raft on a raging river 
D) large ship on a calm sea 
A) large ship on a roiling sea 
B) small raft on a calm river 
C) small raft on a raging river 
D) large ship on a calm sea

Question 13

Describe an organisational change in people.

Accepted Answer

Changes in people refer to changes in em

Question 14

The calm waters metaphor dominates current thinking of practising managers and academics.

Accepted Answer

A) True 
 B)False

Question 15

Define idea champions.

Accepted Answer

Idea champions are individuals

Question 16

The number of managers who face white-water rapids metaphor conditions is becoming the norm.

Accepted Answer

A) True 
 B)False

Question 17

André is a very relaxed, easy-going person who appears to have all the time in the world.She is never too busy to stop and chat for a moment.Andrémost likely has a _________ personality.

Accepted Answer

A) Type A 
B) both Type A and Type B 
C) neither Type A nor Type B 
D) Type B 
A) Type A 
B) both Type A and Type B 
C) neither Type A nor Type B 
D) Type B

Question 18

The symptoms of stress may be _________.

Accepted Answer

A) physical, psychological and behavioural 
B) physical or spiritual 
C) internal or external 
D) autonomous, dependent and interdependent 
A) physical, psychological and behavioural 
B) physical or spiritual 
C) internal or external 
D) autonomous, dependent and interdependent

Question 19

Labour markets are an external force that creates a need for organisational change.

Accepted Answer

A) True 
 B)False

Question 20

Stress in the workplace is an adverse reaction that people have in response to _________.

Accepted Answer

A) having too much confidence in themselves 
B) lack of ambition 
C) demands, constraints and opportunities 
D) too much ambition 
A) having too much confidence in themselves 
B) lack of ambition 
C) demands, constraints and opportunities 
D) too much ambition

A soccer player who feels stress from trying to raise his goal scoring average and is about to shoot a penalty is experiencing _________ stress.

An offence basketball player who is suddenly asked to play defence would be likely to experience _________ stress.

Malik constantly strives to excel.He must always get the highest grade in the class and has a sense of urgency about him at all times.Malik probably has which of the following?

A technique that helps employees deal with change that appeals to their sense of logic is _________.

The effects of employee assistance programs (EAPs) _________.

In a short essay, explain the three types of organisational change.

According to Lewin, what is the purpose of refreezing?

In Lewin's calm waters metaphor, the goal of introducing change is to _________.

Which of the following is an organisational people change?

Adverse psychological effects of stress include _________.

Which of the following is an organisational technology change?

The white-water rapids metaphor envisions an organisation as a _________.

Describe an organisational change in people.

The calm waters metaphor dominates current thinking of practising managers and academics.

Define idea champions.

The number of managers who face white-water rapids metaphor conditions is becoming the norm.

André is a very relaxed, easy-going person who appears to have all the time in the world.She is never too busy to stop and chat for a moment.Andrémost likely has a _________ personality.

The symptoms of stress may be _________.

Labour markets are an external force that creates a need for organisational change.

Stress in the workplace is an adverse reaction that people have in response to _________.

Managers and Management

The Managerial Environment

Foundations of Decision Making

Foundations of Planning

Organisational Structure and Design

Managing Human Resources

Foundations of Individual Behaviour

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Managing Communication and Information

Foundations of Control

Filters

Exam 7: Managing Change and Innovation

A soccer player who feels stress from trying to raise his goal scoring average and is about to shoot a penalty is experiencing _________ stress.

An offence basketball player who is suddenly asked to play defence would be likely to experience _________ stress.

Malik constantly strives to excel.He must always get the highest grade in the class and has a sense of urgency about him at all times.Malik probably has which of the following?

A technique that helps employees deal with change that appeals to their sense of logic is _________.

The effects of employee assistance programs (EAPs) _________.

In a short essay, explain the three types of organisational change.

According to Lewin, what is the purpose of refreezing?

In Lewin's calm waters metaphor, the goal of introducing change is to _________.

Which of the following is an organisational people change?

Adverse psychological effects of stress include _________.

Which of the following is an organisational technology change?

The white-water rapids metaphor envisions an organisation as a _________.

Describe an organisational change in people.

The calm waters metaphor dominates current thinking of practising managers and academics.

Define idea champions.

The number of managers who face white-water rapids metaphor conditions is becoming the norm.

André is a very relaxed, easy-going person who appears to have all the time in the world.She is never too busy to stop and chat for a moment.Andrémost likely has a _________ personality.

The symptoms of stress may be _________.

Labour markets are an external force that creates a need for organisational change.

Stress in the workplace is an adverse reaction that people have in response to _________.

Managers and Management

The Managerial Environment

Foundations of Decision Making

Foundations of Planning

Organisational Structure and Design

Managing Human Resources

Foundations of Individual Behaviour

Understanding Groups and Managing Work Teams

Motivating and Rewarding Employees

Leadership and Trust

Managing Communication and Information

Foundations of Control

Filters