Question 1

Responses can be accomplished

Accepted Answer

A) verbally, but not non-verbally. 
B) not verbally, but non-verbally. 
C) neither verbally nor non-verbally. 
D) either verbally or non-verbally. 
A) verbally, but not non-verbally. 
B) not verbally, but non-verbally. 
C) neither verbally nor non-verbally. 
D) either verbally or non-verbally.

Question 2

Mentally summarizing details of a message and weaving the summaries into a series of major ideas are strategies to improve the skill of

Accepted Answer

A) stopping. 
B) decentring. 
C) looking. 
D) listening. 
A) stopping. 
B) decentring. 
C) looking. 
D) listening.

Question 3

Which of the following is something you should NOT do when offering social support?

Accepted Answer

A) Tell the other person the problem can be solved easily. 
B) Indicate that you are available to help. 
C) Express your concern about the situation. 
D) Appropriately communicate your positive feelings for the other person. 
A) Tell the other person the problem can be solved easily. 
B) Indicate that you are available to help. 
C) Express your concern about the situation. 
D) Appropriately communicate your positive feelings for the other person.

Question 4

Which of the listening barriers are you most guilty of? Provide examples of these barriers and explain how you might best overcome them.

Accepted Answer

Student answers will vary but

Question 5

If you want to "feel" with your partner, you

Accepted Answer

A) shift the focus to your partner and try to understand the message from his/her perspective. 
B) respond nonverbally. 
C) send empathic verbal messages. 
D) imagine how you would feel under the same circumstances. 
A) shift the focus to your partner and try to understand the message from his/her perspective. 
B) respond nonverbally. 
C) send empathic verbal messages. 
D) imagine how you would feel under the same circumstances.

Question 6

Your boss says to you "Give me just what I need in order to start the next phase of the job." Your boss is

Accepted Answer

A) an action-oriented listener. 
B) a time-oriented listener. 
C) a content-oriented listener. 
D) a people-oriented listener. 
A) an action-oriented listener. 
B) a time-oriented listener. 
C) a content-oriented listener. 
D) a people-oriented listener.

Question 7

Explain the Stop, Look,.and Listen model for improving listening comprehension.

Accepted Answer

*Stop: Stop attending to you internal mo

Question 8

When other people interrupt you, they may be implying

Accepted Answer

A) they weren't attending to your message. 
B) they wish to distance themselves from you. 
C) they have more important things to say than you. 
D) they want us to go away. 
A) they weren't attending to your message. 
B) they wish to distance themselves from you. 
C) they have more important things to say than you. 
D) they want us to go away.

Question 9

The process of evaluating and sorting good information from less useful or valid information is called

Accepted Answer

A) evaluation. 
B) speculating. 
C) feedback. 
D) information triage. 
A) evaluation. 
B) speculating. 
C) feedback. 
D) information triage.

Question 10

You recognize that emotional noise is interfering with your efforts to listen.How can you overcome this barrier?

Accepted Answer

A) focus on the message 
B) become aware of your self focus 
C) remain calm and focus on the message 
D) realize when you are distracted and not ready to listen 
A) focus on the message 
B) become aware of your self focus 
C) remain calm and focus on the message 
D) realize when you are distracted and not ready to listen

Question 11

Your roommate become so angry in recounting the details of a disagreement that s/he experienced that it is difficult to understand what is being said.What is interfering with the communication?

Accepted Answer

A) criticizing the speaker 
B) personal agenda 
C) information overload 
D) emotional noise 
A) criticizing the speaker 
B) personal agenda 
C) information overload 
D) emotional noise

Question 12

When the listener responds with statements such as "are you saying ..."; "so the point you are making seems to be ...", she or he is

Accepted Answer

A) asking questions. 
B) reflecting feelings by paraphrasing. 
C) reflecting content by paraphrasing. 
D) understanding the partner's feelings. 
A) asking questions. 
B) reflecting feelings by paraphrasing. 
C) reflecting content by paraphrasing. 
D) understanding the partner's feelings.

Question 13

To overcome the listening barrier of external noise

Accepted Answer

A) become aware of the distraction and shift your attention. 
B) eliminate the distraction. 
C) use self talk. 
D) mentally summarize the message. 
A) become aware of the distraction and shift your attention. 
B) eliminate the distraction. 
C) use self talk. 
D) mentally summarize the message.

Question 14

Foul language or words that insult religious or ethnic cultures exemplify which type of listening barrier?

Accepted Answer

A) unchecked emotions 
B) focus on personal agenda 
C) information overload 
D) external noise 
A) unchecked emotions 
B) focus on personal agenda 
C) information overload 
D) external noise

Responses can be accomplished

Mentally summarizing details of a message and weaving the summaries into a series of major ideas are strategies to improve the skill of

Which of the following is something you should NOT do when offering social support?

Which of the listening barriers are you most guilty of? Provide examples of these barriers and explain how you might best overcome them.

If you want to "feel" with your partner, you

Your boss says to you "Give me just what I need in order to start the next phase of the job." Your boss is

Explain the Stop, Look,.and Listen model for improving listening comprehension.

When other people interrupt you, they may be implying

The process of evaluating and sorting good information from less useful or valid information is called

You recognize that emotional noise is interfering with your efforts to listen.How can you overcome this barrier?

Your roommate become so angry in recounting the details of a disagreement that s/he experienced that it is difficult to understand what is being said.What is interfering with the communication?

When the listener responds with statements such as "are you saying ..."; "so the point you are making seems to be ...", she or he is

To overcome the listening barrier of external noise

Foul language or words that insult religious or ethnic cultures exemplify which type of listening barrier?

Introduction to Interpersonal Communication

Interpersonal Communication and Self

Interpersonal Communication and Perception

Verbal Communication Skills

Non-Verbal Communication Skills

Conflict Management Skills

Interpersonal Communication and Cultural Diversity

Understanding Interpersonal Relationships

Developing, Maintaining, and Ending Interpersonal Relationships

Interpersonal Relationships at Home, Through

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Exam 4: Listening and Responding

Responses can be accomplished

Mentally summarizing details of a message and weaving the summaries into a series of major ideas are strategies to improve the skill of

Which of the following is something you should NOT do when offering social support?

Which of the listening barriers are you most guilty of? Provide examples of these barriers and explain how you might best overcome them.

If you want to "feel" with your partner, you

Your boss says to you "Give me just what I need in order to start the next phase of the job." Your boss is

Explain the Stop, Look,.and Listen model for improving listening comprehension.

When other people interrupt you, they may be implying

The process of evaluating and sorting good information from less useful or valid information is called

You recognize that emotional noise is interfering with your efforts to listen.How can you overcome this barrier?

Your roommate become so angry in recounting the details of a disagreement that s/he experienced that it is difficult to understand what is being said.What is interfering with the communication?

When the listener responds with statements such as "are you saying ..."; "so the point you are making seems to be ...", she or he is

To overcome the listening barrier of external noise

Foul language or words that insult religious or ethnic cultures exemplify which type of listening barrier?

Introduction to Interpersonal Communication

Interpersonal Communication and Self

Interpersonal Communication and Perception

Verbal Communication Skills

Non-Verbal Communication Skills

Conflict Management Skills

Interpersonal Communication and Cultural Diversity

Understanding Interpersonal Relationships

Developing, Maintaining, and Ending Interpersonal Relationships

Interpersonal Relationships at Home, Through

Filters