Question 1

When you consider delivering a well-organized, but brief, mini-speech, you are promoting mutual understanding through

Accepted Answer

A) owing your statements through "I" language. 
B) using effective listening and responding skills. 
C) using self-talk. 
D) clearly describing the conflict-producing events. 
A) owing your statements through "I" language. 
B) using effective listening and responding skills. 
C) using self-talk. 
D) clearly describing the conflict-producing events. D

Question 2

Individuals who seek solutions to problems rather than playing win-lose games are

Accepted Answer

A) controlling. 
B) non-confrontational. 
C) compromising. 
D) constructive. 
A) controlling. 
B) non-confrontational. 
C) compromising. 
D) constructive. C

Question 3

An expressed struggle indicates which stage of conflict?

Accepted Answer

A) prior condition stage 
B) frustration awareness stage 
C) active conflict stage 
D) resolution stage 
A) prior condition stage 
B) frustration awareness stage 
C) active conflict stage 
D) resolution stage C

Question 4

Which of the following best describes the demand-withdrawal pattern?

Accepted Answer

A) The parent makes a pointed request, and the teenager responds by changing the subject. 
B) The parent makes a pointed request, and the teenager responds competitively. 
C) The parent makes a pointed request, and the teenager responds by accommodatingly. 
D) The parent makes a pointed request, and the teenager responds by collaboratively. 
A) The parent makes a pointed request, and the teenager responds by changing the subject. 
B) The parent makes a pointed request, and the teenager responds competitively. 
C) The parent makes a pointed request, and the teenager responds by accommodatingly. 
D) The parent makes a pointed request, and the teenager responds by collaboratively.

Question 5

When partners in conflict work to separate people from the problem they

Accepted Answer

A) describe problems without making judgemental statements. 
B) establish standards for an acceptable solution. 
C) use brainstorming to generate solutions. 
D) emphasize common interests and values. 
A) describe problems without making judgemental statements. 
B) establish standards for an acceptable solution. 
C) use brainstorming to generate solutions. 
D) emphasize common interests and values.

Question 6

Selecting a mutually acceptable time and place for a conflict, planning your message, avoiding personal attacks and name calling are all ways to

Accepted Answer

A) manage the problem. 
B) manage information. 
C) manage emotions. 
D) manage goals. 
A) manage the problem. 
B) manage information. 
C) manage emotions. 
D) manage goals.

Question 7

How can pseudo conflict be kept from escalating?

Accepted Answer

A) Partners can engage in perception checking and observe nonverbal cues. 
B) Partners should listen and ask questions and give feedback to test understanding. 
C) Partners should keep the conversation focused on relevant issues. 
D) Partners should refrain from hurling personal attacks and take time to cool off. 
A) Partners can engage in perception checking and observe nonverbal cues. 
B) Partners should listen and ask questions and give feedback to test understanding. 
C) Partners should keep the conversation focused on relevant issues. 
D) Partners should refrain from hurling personal attacks and take time to cool off.

Question 8

A competition style of conflict is motivated by a desire to

Accepted Answer

A) withdraw. 
B) win. 
C) negotiate. 
D) compromise. 
A) withdraw. 
B) win. 
C) negotiate. 
D) compromise.

Question 9

During the active conflict stage

Accepted Answer

A) partners begin seeking ways to manage the conflict. 
B) partners monitor whether they are both satisfied with the resolution. 
C) partners become aware that differences are problematic. 
D) partners communicate with each other about their frustrations. 
A) partners begin seeking ways to manage the conflict. 
B) partners monitor whether they are both satisfied with the resolution. 
C) partners become aware that differences are problematic. 
D) partners communicate with each other about their frustrations.

Question 10

Going to the balcony, stepping to the side, changing the frame, and building a golden bridge are the first four tips for

Accepted Answer

A) for avoiding conflict with difficult people. 
B) for winning conflicts with difficult people. 
C) for withdrawing from conflicts with difficult people. 
D) for managing conflict with difficult people. 
A) for avoiding conflict with difficult people. 
B) for winning conflicts with difficult people. 
C) for withdrawing from conflicts with difficult people. 
D) for managing conflict with difficult people.

Question 11

A way to deal with ego conflict is to

Accepted Answer

A) listen well and use questions and feedback to test understanding of the message. 
B) use compliance gaining techniques to influence each other. 
C) keep the conversation focused on the issue to avoid a battle of personalities. 
D) take turns expressing feelings without interrupting, then cool off. 
A) listen well and use questions and feedback to test understanding of the message. 
B) use compliance gaining techniques to influence each other. 
C) keep the conversation focused on the issue to avoid a battle of personalities. 
D) take turns expressing feelings without interrupting, then cool off.

Question 12

Awareness of differences becomes increasingly problematic during which stage?

Accepted Answer

A) resolution stage 
B) frustration awareness stage 
C) prior conditions stage 
D) active conflict stage 
A) resolution stage 
B) frustration awareness stage 
C) prior conditions stage 
D) active conflict stage

Question 13

Which of the following is the best method to respond to flaming?

Accepted Answer

A) Respond in all capital letters. 
B) Send a negative message back. 
C) Let the other person know that the flaming makes it less likely for you to respond in a calm and rational manner. 
D) Reply immediately without giving yourself a chance to cool down so that you will respond in kind. 
A) Respond in all capital letters. 
B) Send a negative message back. 
C) Let the other person know that the flaming makes it less likely for you to respond in a calm and rational manner. 
D) Reply immediately without giving yourself a chance to cool down so that you will respond in kind.

Question 14

Which of the following is a more masculine response to conflict?

Accepted Answer

A) To encourage mutual involvement. 
B) To attribute crises to problems within the relationship. 
C) To attribute crises to problems external to the relationship. 
D) To often respond to conflict by focussing on the relationship. 
A) To encourage mutual involvement. 
B) To attribute crises to problems within the relationship. 
C) To attribute crises to problems external to the relationship. 
D) To often respond to conflict by focussing on the relationship.

Question 15

During the resolution stage of conflict

Accepted Answer

A) partners try to manage the conflict. 
B) partners monitor whether they are satisfied with the resolution. 
C) partners engage in an expressed struggle. 
D) partners become aware that differences between them exist. 
A) partners try to manage the conflict. 
B) partners monitor whether they are satisfied with the resolution. 
C) partners engage in an expressed struggle. 
D) partners become aware that differences between them exist.

Question 16

Management of the conflict occurs during

Accepted Answer

A) frustration awareness stage. 
B) follow-up stage. 
C) resolution stage. 
D) prior condition stage. 
A) frustration awareness stage. 
B) follow-up stage. 
C) resolution stage. 
D) prior condition stage.

Question 17

Research suggests that there are distinctions between feminine and masculine responses to conflict. What are some of those differences?

Accepted Answer

Those with a more feminine style tend to

Question 18

Effective listening skills can include

Accepted Answer

A) using "I" language. 
B) using self-talk. 
C) checking perceptions. 
D) waiting for a response. 
A) using "I" language. 
B) using self-talk. 
C) checking perceptions. 
D) waiting for a response.

Question 19

When would collaboration not be the best approach to conflict management? Give an example and explain what other method may work better.

Accepted Answer

One of the disadvantages of the collabor

Question 20

Which of the following is the sign of a healthy relationship?

Accepted Answer

A) Polite and stilted conversation. 
B) The free expression of honest disagreement. 
C) Constant bickering and sniping. 
D) Focussing on your partner's negative qualities. 
A) Polite and stilted conversation. 
B) The free expression of honest disagreement. 
C) Constant bickering and sniping. 
D) Focussing on your partner's negative qualities.

When you consider delivering a well-organized, but brief, mini-speech, you are promoting mutual understanding through

Individuals who seek solutions to problems rather than playing win-lose games are

An expressed struggle indicates which stage of conflict?

Which of the following best describes the demand-withdrawal pattern?

When partners in conflict work to separate people from the problem they

Selecting a mutually acceptable time and place for a conflict, planning your message, avoiding personal attacks and name calling are all ways to

How can pseudo conflict be kept from escalating?

A competition style of conflict is motivated by a desire to

During the active conflict stage

Going to the balcony, stepping to the side, changing the frame, and building a golden bridge are the first four tips for

A way to deal with ego conflict is to

Awareness of differences becomes increasingly problematic during which stage?

Which of the following is the best method to respond to flaming?

Which of the following is a more masculine response to conflict?

During the resolution stage of conflict

Management of the conflict occurs during

Research suggests that there are distinctions between feminine and masculine responses to conflict. What are some of those differences?

Effective listening skills can include

When would collaboration not be the best approach to conflict management? Give an example and explain what other method may work better.

Which of the following is the sign of a healthy relationship?

Introduction to Interpersonal Communication

Interpersonal Communication and Self

Interpersonal Communication and Perception

Listening and Responding

Verbal Communication Skills

Non-Verbal Communication Skills

Interpersonal Communication and Cultural Diversity

Understanding Interpersonal Relationships

Developing, Maintaining, and Ending Interpersonal Relationships

Interpersonal Relationships at Home, Through

Filters

Exam 7: Conflict Management Skills

When you consider delivering a well-organized, but brief, mini-speech, you are promoting mutual understanding through

Individuals who seek solutions to problems rather than playing win-lose games are

An expressed struggle indicates which stage of conflict?

Which of the following best describes the demand-withdrawal pattern?

When partners in conflict work to separate people from the problem they

Selecting a mutually acceptable time and place for a conflict, planning your message, avoiding personal attacks and name calling are all ways to

How can pseudo conflict be kept from escalating?

A competition style of conflict is motivated by a desire to

During the active conflict stage

Going to the balcony, stepping to the side, changing the frame, and building a golden bridge are the first four tips for

A way to deal with ego conflict is to

Awareness of differences becomes increasingly problematic during which stage?

Which of the following is the best method to respond to flaming?

Which of the following is a more masculine response to conflict?

During the resolution stage of conflict

Management of the conflict occurs during

Research suggests that there are distinctions between feminine and masculine responses to conflict. What are some of those differences?

Effective listening skills can include

When would collaboration not be the best approach to conflict management? Give an example and explain what other method may work better.

Which of the following is the sign of a healthy relationship?

Introduction to Interpersonal Communication

Interpersonal Communication and Self

Interpersonal Communication and Perception

Listening and Responding

Verbal Communication Skills

Non-Verbal Communication Skills

Interpersonal Communication and Cultural Diversity

Understanding Interpersonal Relationships

Developing, Maintaining, and Ending Interpersonal Relationships

Interpersonal Relationships at Home, Through

Filters