Question 1

Responses that cause others to value themselves more are

Accepted Answer

A) confirming responses. 
B) evaluative statements. 
C) disconfirming responses. 
D) descriptive statements. 
A) confirming responses. 
B) evaluative statements. 
C) disconfirming responses. 
D) descriptive statements. A

Question 2

When usable information is provided to one's partner

Accepted Answer

A) the place and time are considered. 
B) it is important to be other-oriented. 
C) as many details as possible are included. 
D) the focus should be on behaviour. 
A) the place and time are considered. 
B) it is important to be other-oriented. 
C) as many details as possible are included. 
D) the focus should be on behaviour. B

Question 3

Use the five steps of the listening process to describe how you listen to a lecture.

Accepted Answer

Answers may differ, but they should all employ the five steps of the listening process to explain what happens as they listen to a lecture.What follows is an example.As I listen to a class lecture, I must select the sounds, words, and non-verbal behaviors that are competing for my attention.
*Since I know the material the professor is addressing is something I need to know, for the exam if for no other reason, I attend to what the teacher is saying and block out competing or distracting sounds from elsewhere.If the teacher speaks well, he or she will help me to listen by using humor or connecting ideas to concrete or real things.
*As I listen, I will seek to understand what the professor is saying by trying to relate what I hear to what I already know.
*By connecting the ideas and concepts discussed by the teacher, I will try to remember the information by pushing it into long-term memory, but most likely I will lose most of it in short-term memory.That's one reason I take notes, so I can review the material again later.
*As I try to understand and listen, I will respond to the teacher by use of eye contact, facial expressions that communicate confusion or boredom, asking questions, or making comments.

Question 4

Match the listening barrier from the list to the correct method for overcoming the barrier.All items in the listening barriers are used at least once.
-Use self talk to manage emotions.

Accepted Answer

A) Information overload 
B) Criticizing the speaker 
C) External noise 
D) Being self-absorbed 
E) Unchecked emotions
F)Shifting Attention 
A) Information overload 
B) Criticizing the speaker 
C) External noise 
D) Being self-absorbed 
E) Unchecked emotions
F)Shifting Attention

Question 5

The job of a stock trader requires complex, detailed information.A stock trader is probably

Accepted Answer

A) an action-oriented listener. 
B) a time-oriented listener. 
C) a content-oriented listener. 
D) a people-oriented listener. 
A) an action-oriented listener. 
B) a time-oriented listener. 
C) a content-oriented listener. 
D) a people-oriented listener.

Question 6

Match the listening barrier from the list to the correct method for overcoming the barrier.All items in the listening barriers are used at least once.
-Eliminate distractions.

Accepted Answer

A) Information overload 
B) Criticizing the speaker 
C) External noise 
D) Being self-absorbed 
E) Unchecked emotions
F)Shifting Attention 
A) Information overload 
B) Criticizing the speaker 
C) External noise 
D) Being self-absorbed 
E) Unchecked emotions
F)Shifting Attention

Question 7

Knowing why you are listening can help you to

Accepted Answer

A) listen to challenging material. 
B) transform listening barriers. 
C) determine your listening goal. 
D) respond actively. 
A) listen to challenging material. 
B) transform listening barriers. 
C) determine your listening goal. 
D) respond actively.

Question 8

An individual who can hone in on the facts, details and evidence in a message has a listening style called

Accepted Answer

A) action-oriented. 
B) time-oriented. 
C) content-oriented. 
D) people-oriented. 
A) action-oriented. 
B) time-oriented. 
C) content-oriented. 
D) people-oriented.

Question 9

When we remember, we are

Accepted Answer

A) assigning meaning to messages. 
B) recalling information. 
C) sorting through competing sounds. 
D) confirming we understand the message. 
A) assigning meaning to messages. 
B) recalling information. 
C) sorting through competing sounds. 
D) confirming we understand the message.

Question 10

When another person fails to acknowledge your attempt to communicate, you are experiencing which type of disconfirming response?

Accepted Answer

A) impervious response 
B) incoherent response 
C) incongruous response 
D) interrupting response 
A) impervious response 
B) incoherent response 
C) incongruous response 
D) interrupting response

Question 11

Active listeners are characterized by

Accepted Answer

A) their frozen expressions. 
B) their self orientation. 
C) their mental, verbal, and non-verbal responsiveness. 
D) their ability to eavesdrop. 
A) their frozen expressions. 
B) their self orientation. 
C) their mental, verbal, and non-verbal responsiveness. 
D) their ability to eavesdrop.

Question 12

What occurs when sound vibrations reach your eardrum, buzz the middle ear bones, and are translated into electrical impulses?

Accepted Answer

A) selecting 
B) hearing 
C) listening 
D) responding 
A) selecting 
B) hearing 
C) listening 
D) responding

Question 13

Be concise, be specific, and be accurate are guidelines for

Accepted Answer

A) overcoming listening barriers. 
B) agenda setting. 
C) using reflecting skills. 
D) preventing emotional noise. 
A) overcoming listening barriers. 
B) agenda setting. 
C) using reflecting skills. 
D) preventing emotional noise.

Question 14

If the speaker is using unfamiliar words or the message is disorganized, a way to achieve empathy is by

Accepted Answer

A) reflecting content by paraphrasing. 
B) asking questions. 
C) understanding your partner's feelings. 
D) reflecting feelings by paraphrasing. 
A) reflecting content by paraphrasing. 
B) asking questions. 
C) understanding your partner's feelings. 
D) reflecting feelings by paraphrasing.

Question 15

We confirm that we are listening by

Accepted Answer

A) responding. 
B) hearing. 
C) understanding. 
D) selecting. 
A) responding. 
B) hearing. 
C) understanding. 
D) selecting.

Question 16

When a friend tells you about a disagreement s/he had with a significant other, the details of the disagreement make you so angry that you are unable to listen.You are experiencing

Accepted Answer

A) emotional noise. 
B) criticizing the speaker. 
C) information overload. 
D) external noise. 
A) emotional noise. 
B) criticizing the speaker. 
C) information overload. 
D) external noise.

Question 17

Selecting information that your partner can act on is a part of which responding skill?

Accepted Answer

A) providing usable information 
B) providing well-timed responses 
C) providing description 
D) providing information for your partner's own good 
A) providing usable information 
B) providing well-timed responses 
C) providing description 
D) providing information for your partner's own good

Question 18

Depending on mental ability, a listener can process up to how many words each minute?

Accepted Answer

A) 100-200 
B) 300-500 
C) 500-600 
D) 600-800 
A) 100-200 
B) 300-500 
C) 500-600 
D) 600-800

Question 19

Give examples to explain which of the four listening styles are most like your own.

Accepted Answer

A student could pick one or more of the

Question 20

When you read the interpersonal communication text just before you take your exam, you are depending on which memory to get you through the exam?

Accepted Answer

A) long term memory 
B) focusing on a message 
C) short term memory 
D) empathy 
A) long term memory 
B) focusing on a message 
C) short term memory 
D) empathy

Responses that cause others to value themselves more are

When usable information is provided to one's partner

Use the five steps of the listening process to describe how you listen to a lecture.

Match the listening barrier from the list to the correct method for overcoming the barrier.All items in the listening barriers are used at least once. -Use self talk to manage emotions.

The job of a stock trader requires complex, detailed information.A stock trader is probably

Match the listening barrier from the list to the correct method for overcoming the barrier.All items in the listening barriers are used at least once. -Eliminate distractions.

Knowing why you are listening can help you to

An individual who can hone in on the facts, details and evidence in a message has a listening style called

When we remember, we are

When another person fails to acknowledge your attempt to communicate, you are experiencing which type of disconfirming response?

Active listeners are characterized by

What occurs when sound vibrations reach your eardrum, buzz the middle ear bones, and are translated into electrical impulses?

Be concise, be specific, and be accurate are guidelines for

If the speaker is using unfamiliar words or the message is disorganized, a way to achieve empathy is by

We confirm that we are listening by

When a friend tells you about a disagreement s/he had with a significant other, the details of the disagreement make you so angry that you are unable to listen.You are experiencing

Selecting information that your partner can act on is a part of which responding skill?

Depending on mental ability, a listener can process up to how many words each minute?

Give examples to explain which of the four listening styles are most like your own.

When you read the interpersonal communication text just before you take your exam, you are depending on which memory to get you through the exam?

Introduction to Interpersonal Communication

Interpersonal Communication and Self

Interpersonal Communication and Perception

Verbal Communication Skills

Non-Verbal Communication Skills

Conflict Management Skills

Interpersonal Communication and Cultural Diversity

Understanding Interpersonal Relationships

Developing, Maintaining, and Ending Interpersonal Relationships

Interpersonal Relationships at Home, Through

Filters

Exam 4: Listening and Responding

Responses that cause others to value themselves more are

When usable information is provided to one's partner

Use the five steps of the listening process to describe how you listen to a lecture.

Match the listening barrier from the list to the correct method for overcoming the barrier.All items in the listening barriers are used at least once. -Use self talk to manage emotions.

The job of a stock trader requires complex, detailed information.A stock trader is probably

Match the listening barrier from the list to the correct method for overcoming the barrier.All items in the listening barriers are used at least once. -Eliminate distractions.

Knowing why you are listening can help you to

An individual who can hone in on the facts, details and evidence in a message has a listening style called

When we remember, we are

When another person fails to acknowledge your attempt to communicate, you are experiencing which type of disconfirming response?

Active listeners are characterized by

What occurs when sound vibrations reach your eardrum, buzz the middle ear bones, and are translated into electrical impulses?

Be concise, be specific, and be accurate are guidelines for

If the speaker is using unfamiliar words or the message is disorganized, a way to achieve empathy is by

We confirm that we are listening by

When a friend tells you about a disagreement s/he had with a significant other, the details of the disagreement make you so angry that you are unable to listen.You are experiencing

Selecting information that your partner can act on is a part of which responding skill?

Depending on mental ability, a listener can process up to how many words each minute?

Give examples to explain which of the four listening styles are most like your own.

When you read the interpersonal communication text just before you take your exam, you are depending on which memory to get you through the exam?

Introduction to Interpersonal Communication

Interpersonal Communication and Self

Interpersonal Communication and Perception

Verbal Communication Skills

Non-Verbal Communication Skills

Conflict Management Skills

Interpersonal Communication and Cultural Diversity

Understanding Interpersonal Relationships

Developing, Maintaining, and Ending Interpersonal Relationships

Interpersonal Relationships at Home, Through

Filters