Question 1

Research shows that

Accepted Answer

A) women are better listeners. 
B) men are better listeners. 
C) men listen to solve problems. 
D) women listen to solve problems. 
A) women are better listeners. 
B) men are better listeners. 
C) men listen to solve problems. 
D) women listen to solve problems.

Question 2

If you tend to question the ideas and assumptions underlying a message rather than taking it at face value your preferred listening style is

Accepted Answer

A) action-oriented. 
B) time-oriented. 
C) content-oriented. 
D) people-oriented. 
A) action-oriented. 
B) time-oriented. 
C) content-oriented. 
D) people-oriented.

Question 3

Impersonal responses have the effect of

Accepted Answer

A) creating distance and trivializing what you say. 
B) creating a sense of awkwardness and embarrassment. 
C) implying that the other person is more important than you. 
D) creating indecisiveness. 
A) creating distance and trivializing what you say. 
B) creating a sense of awkwardness and embarrassment. 
C) implying that the other person is more important than you. 
D) creating indecisiveness.

Question 4

"I'm sorry about the promotion, Harriett.I know that position was important to you." This is what type of confirming response?

Accepted Answer

A) supportive response 
B) agreement about judgments 
C) clarifying response 
D) expression of positive feeling 
A) supportive response 
B) agreement about judgments 
C) clarifying response 
D) expression of positive feeling

Question 5

"One tends to have difficulty coping with all of the demands of the Christmas season, doesn't one?" This is an example of which type of disconfirming response?

Accepted Answer

A) impersonal response 
B) irrelevant response 
C) incoherent response 
D) impervious response 
A) impersonal response 
B) irrelevant response 
C) incoherent response 
D) impervious response

Question 6

Which stage of the listening process is involved when you focus your eyes on your friend, nod your head, and mumble "uh huh" occasionally as he speaks?

Accepted Answer

A) selecting 
B) remembering 
C) attending 
D) responding 
A) selecting 
B) remembering 
C) attending 
D) responding

Question 7

The JIT approach to feedback suggests

Accepted Answer

A) that you provide feedback just before the person might make another mistake. 
B) that you provide feedback just after the person makes another mistake. 
C) that you provide feedback immediately. 
D) that you do not provide feedback until after the task has been completed. 
A) that you provide feedback just before the person might make another mistake. 
B) that you provide feedback just after the person makes another mistake. 
C) that you provide feedback immediately. 
D) that you do not provide feedback until after the task has been completed.

Question 8

Confirming by responding directly to what someone else says is called a

Accepted Answer

A) direct acknowledgment. 
B) compliment. 
C) supportive response. 
D) clarifying response. 
A) direct acknowledgment. 
B) compliment. 
C) supportive response. 
D) clarifying response.

Question 9

Passive listeners are characterized by

Accepted Answer

A) the fact that they are constantly listening. 
B) a lack of behaviours that lets speakers know they are listening. 
C) their willingness to eavesdrop. 
D) their "other-oriented" ability. 
A) the fact that they are constantly listening. 
B) a lack of behaviours that lets speakers know they are listening. 
C) their willingness to eavesdrop. 
D) their "other-oriented" ability.

Question 10

If you find that you are criticizing the speaker rather than focusing on the message, how can you overcome this barrier?

Accepted Answer

A) mentally summarize the message 
B) focus on the message rather than the messenger 
C) eliminate environmental distractions 
D) use self talk to manage emotions 
A) mentally summarize the message 
B) focus on the message rather than the messenger 
C) eliminate environmental distractions 
D) use self talk to manage emotions

Question 11

When you verbally summarize the content of your partner's message, you are

Accepted Answer

A) hearing. 
B) remembering. 
C) paraphrasing. 
D) selecting. 
A) hearing. 
B) remembering. 
C) paraphrasing. 
D) selecting.

Question 12

When you refrain from evaluating your partner by focusing on his/her behaviour, you are implementing which of the responding skills?

Accepted Answer

A) providing meaningful information 
B) being descriptive 
C) providing well-timed responses 
D) avoiding unnecessary details 
A) providing meaningful information 
B) being descriptive 
C) providing well-timed responses 
D) avoiding unnecessary details

Question 13

"Is it a challenge to decide which of those two job offers you'll accept?" This is an example of

Accepted Answer

A) direct acknowledgment. 
B) expression of positive feeling. 
C) compliment. 
D) clarifying response. 
A) direct acknowledgment. 
B) expression of positive feeling. 
C) compliment. 
D) clarifying response.

Question 14

Match the listening barrier from the list to the correct method for overcoming the barrier.All items in the listening barriers are used at least once.
-Mentally summarize the message.

Accepted Answer

A) Information overload 
B) Criticizing the speaker 
C) External noise 
D) Being self-absorbed 
E) Unchecked emotions
F)Shifting Attention 
A) Information overload 
B) Criticizing the speaker 
C) External noise 
D) Being self-absorbed 
E) Unchecked emotions
F)Shifting Attention

Question 15

We are more likely to ________ information featuring humour, new ideas, real or concrete things, or invitations to participate or respond.

Accepted Answer

A) select 
B) attend to 
C) understand 
D) remember 
A) select 
B) attend to 
C) understand 
D) remember

Question 16

Being descriptive is a way to

Accepted Answer

A) prevent a listener from becoming defensive. 
B) avoid information overload. 
C) avoid vague comments. 
D) avoid hurling feedback for your partner's "own good." 
A) prevent a listener from becoming defensive. 
B) avoid information overload. 
C) avoid vague comments. 
D) avoid hurling feedback for your partner's "own good."

Question 17

If you are distracted by the size and shape of an individual which whom you are communicating, which barrier is interfering with your listening?

Accepted Answer

A) information rate 
B) focus on personal agenda 
C) emotional noise 
D) criticizing the speaker 
A) information rate 
B) focus on personal agenda 
C) emotional noise 
D) criticizing the speaker

Question 18

Overusing paraphrasing can result in

Accepted Answer

A) greater trust between speaker and listener. 
B) an increase in the speaker's understanding of the message. 
C) a decrease in empathy. 
D) discomfort and irritation for the speaker. 
A) greater trust between speaker and listener. 
B) an increase in the speaker's understanding of the message. 
C) a decrease in empathy. 
D) discomfort and irritation for the speaker.

Question 19

When you have to leave a message on your friend's voicemail, and first listen to his message, you are involved in

Accepted Answer

A) asynchronous listening 
B) hearing 
C) selecting 
D) responding 
A) asynchronous listening 
B) hearing 
C) selecting 
D) responding

Question 20

By expressing reassurance and understanding, you are providing a

Accepted Answer

A) compliment. 
B) supportive response. 
C) expression of positive feeling. 
D) direct acknowledgment. 
A) compliment. 
B) supportive response. 
C) expression of positive feeling. 
D) direct acknowledgment.

Research shows that

If you tend to question the ideas and assumptions underlying a message rather than taking it at face value your preferred listening style is

Impersonal responses have the effect of

"I'm sorry about the promotion, Harriett.I know that position was important to you." This is what type of confirming response?

"One tends to have difficulty coping with all of the demands of the Christmas season, doesn't one?" This is an example of which type of disconfirming response?

Which stage of the listening process is involved when you focus your eyes on your friend, nod your head, and mumble "uh huh" occasionally as he speaks?

The JIT approach to feedback suggests

Confirming by responding directly to what someone else says is called a

Passive listeners are characterized by

If you find that you are criticizing the speaker rather than focusing on the message, how can you overcome this barrier?

When you verbally summarize the content of your partner's message, you are

When you refrain from evaluating your partner by focusing on his/her behaviour, you are implementing which of the responding skills?

"Is it a challenge to decide which of those two job offers you'll accept?" This is an example of

Match the listening barrier from the list to the correct method for overcoming the barrier.All items in the listening barriers are used at least once. -Mentally summarize the message.

We are more likely to ________ information featuring humour, new ideas, real or concrete things, or invitations to participate or respond.

Being descriptive is a way to

If you are distracted by the size and shape of an individual which whom you are communicating, which barrier is interfering with your listening?

Overusing paraphrasing can result in

When you have to leave a message on your friend's voicemail, and first listen to his message, you are involved in

By expressing reassurance and understanding, you are providing a

Introduction to Interpersonal Communication

Interpersonal Communication and Self

Interpersonal Communication and Perception

Verbal Communication Skills

Non-Verbal Communication Skills

Conflict Management Skills

Interpersonal Communication and Cultural Diversity

Understanding Interpersonal Relationships

Developing, Maintaining, and Ending Interpersonal Relationships

Interpersonal Relationships at Home, Through

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Exam 4: Listening and Responding

Research shows that

If you tend to question the ideas and assumptions underlying a message rather than taking it at face value your preferred listening style is

Impersonal responses have the effect of

"I'm sorry about the promotion, Harriett.I know that position was important to you." This is what type of confirming response?

"One tends to have difficulty coping with all of the demands of the Christmas season, doesn't one?" This is an example of which type of disconfirming response?

Which stage of the listening process is involved when you focus your eyes on your friend, nod your head, and mumble "uh huh" occasionally as he speaks?

The JIT approach to feedback suggests

Confirming by responding directly to what someone else says is called a

Passive listeners are characterized by

If you find that you are criticizing the speaker rather than focusing on the message, how can you overcome this barrier?

When you verbally summarize the content of your partner's message, you are

When you refrain from evaluating your partner by focusing on his/her behaviour, you are implementing which of the responding skills?

"Is it a challenge to decide which of those two job offers you'll accept?" This is an example of

Match the listening barrier from the list to the correct method for overcoming the barrier.All items in the listening barriers are used at least once. -Mentally summarize the message.

We are more likely to ________ information featuring humour, new ideas, real or concrete things, or invitations to participate or respond.

Being descriptive is a way to

If you are distracted by the size and shape of an individual which whom you are communicating, which barrier is interfering with your listening?

Overusing paraphrasing can result in

When you have to leave a message on your friend's voicemail, and first listen to his message, you are involved in

By expressing reassurance and understanding, you are providing a

Introduction to Interpersonal Communication

Interpersonal Communication and Self

Interpersonal Communication and Perception

Verbal Communication Skills

Non-Verbal Communication Skills

Conflict Management Skills

Interpersonal Communication and Cultural Diversity

Understanding Interpersonal Relationships

Developing, Maintaining, and Ending Interpersonal Relationships

Interpersonal Relationships at Home, Through

Filters