Question 1

Clarifying responses

Accepted Answer

A) encourage another person to talk for the purpose of exploring his/her feelings. 
B) confirm others' sense of self-worth. 
C) affirm another person's sense of taste and judgment. 
D) confirm a person's right to his/her feelings. 
A) encourage another person to talk for the purpose of exploring his/her feelings. 
B) confirm others' sense of self-worth. 
C) affirm another person's sense of taste and judgment. 
D) confirm a person's right to his/her feelings.

Question 2

To prevent speakers from telling a story in a rambling, disorganized fashion, listeners can

Accepted Answer

A) use empathy. 
B) paraphrase. 
C) ask questions. 
D) continually interupt. 
A) use empathy. 
B) paraphrase. 
C) ask questions. 
D) continually interupt.

Question 3

A supportive response

Accepted Answer

A) confirms the other person is important. 
B) encourages another person to explore his/her own feelings. 
C) confirms another person's right to his/her feelings. 
D) affirms another person's sense of judgment. 
A) confirms the other person is important. 
B) encourages another person to explore his/her own feelings. 
C) confirms another person's right to his/her feelings. 
D) affirms another person's sense of judgment.

Question 4

Which of the following is NOT a true statement about the listening barrier of shifting attention?

Accepted Answer

A) Women may need to be more sensitive to others who may want to speak to them rather than fixating on a single external message. 
B) Men are more likely to have difficulty attending to multiple messages. 
C) Women are more adept at shifting between multiple messages. 
D) When watching a TV program, men will often seem oblivious to conversations around them. 
A) Women may need to be more sensitive to others who may want to speak to them rather than fixating on a single external message. 
B) Men are more likely to have difficulty attending to multiple messages. 
C) Women are more adept at shifting between multiple messages. 
D) When watching a TV program, men will often seem oblivious to conversations around them.

Question 5

Sympathy is defined as

Accepted Answer

A) to think about or acknowledge another person's feelings. 
B) to try to feel what another person is feeling. 
C) to acknowledge your feelings about that person. 
D) to recall another person's feelings. 
A) to think about or acknowledge another person's feelings. 
B) to try to feel what another person is feeling. 
C) to acknowledge your feelings about that person. 
D) to recall another person's feelings.

Question 6

According to research, a result of the listener's paraphrasing the content and feelings of the speaker is

Accepted Answer

A) the speaker is more likely to remember the message. 
B) the speaker is more likely to trust and value the listener. 
C) the speaker is more likely to lapse into passive listening. 
D) the speaker is more likely to seek additional information. 
A) the speaker is more likely to remember the message. 
B) the speaker is more likely to trust and value the listener. 
C) the speaker is more likely to lapse into passive listening. 
D) the speaker is more likely to seek additional information.

Question 7

A listener who is comfortable with and skilled at listening to feelings and emotions is

Accepted Answer

A) time-oriented listener. 
B) action-oriented listener. 
C) content-oriented listener. 
D) people-oriented listener. 
A) time-oriented listener. 
B) action-oriented listener. 
C) content-oriented listener. 
D) people-oriented listener.

Question 8

A tangential response

Accepted Answer

A) presents nonverbal messages that are inconsistent with verbal messages. 
B) involves the other person making an incoherent response. 
C) acknowledges you, but indicates the other person wasn't really attending to your message. 
D) distances the other person from you. 
A) presents nonverbal messages that are inconsistent with verbal messages. 
B) involves the other person making an incoherent response. 
C) acknowledges you, but indicates the other person wasn't really attending to your message. 
D) distances the other person from you.

Question 9

Listening is defined as

Accepted Answer

A) the physiological process of decoding sounds. 
B) the process of sorting through various sounds competing for your attention. 
C) the process of focusing on a particular sound or message. 
D) the process of selecting, attending, understanding, and remembering. 
A) the physiological process of decoding sounds. 
B) the process of sorting through various sounds competing for your attention. 
C) the process of focusing on a particular sound or message. 
D) the process of selecting, attending, understanding, and remembering.

Question 10

How do we spend most of our communication?

Accepted Answer

A) speaking 
B) reading 
C) writing 
D) listening 
A) speaking 
B) reading 
C) writing 
D) listening

Question 11

Feedback is most effective when

Accepted Answer

A) it is given with a smile. 
B) it is offered at the earliest opportunity. 
C) it is offered at least 24 hours after the instance which requires feedback. 
D) it is withheld until after the task has been completed. 
A) it is given with a smile. 
B) it is offered at the earliest opportunity. 
C) it is offered at least 24 hours after the instance which requires feedback. 
D) it is withheld until after the task has been completed.

Question 12

"That shirt you're wearing is a great colour for you." This is the confirming response of

Accepted Answer

A) a compliment. 
B) a clarifying response. 
C) agreement about judgements. 
D) expression of positive feeling. 
A) a compliment. 
B) a clarifying response. 
C) agreement about judgements. 
D) expression of positive feeling.

Question 13

A listener who prefers information that is well organized, brief and error free is a(n)

Accepted Answer

A) people-oriented listener. 
B) time-oriented listener. 
C) content-oriented listener. 
D) action-oriented listener. 
A) people-oriented listener. 
B) time-oriented listener. 
C) content-oriented listener. 
D) action-oriented listener.

Question 14

Reflecting content by paraphrasing is a way the listener can

Accepted Answer

A) recall how he/she felt under similar circumstances. 
B) summarize how the speaker might be feeling. 
C) seek additional information. 
D) check for understanding of facts. 
A) recall how he/she felt under similar circumstances. 
B) summarize how the speaker might be feeling. 
C) seek additional information. 
D) check for understanding of facts.

Question 15

When you are communicating with someone who is emotionally excited, you should

Accepted Answer

A) focus on the message. 
B) mentally summarize the message. 
C) become aware of the self focus and shift it. 
D) remain calm and communicate your interest to the speaker. 
A) focus on the message. 
B) mentally summarize the message. 
C) become aware of the self focus and shift it. 
D) remain calm and communicate your interest to the speaker.

Question 16

When you are listening critically to the sales associate explain the differences between two computers, one of which you intend to purchase, what listening style would be the most desirable to use?

Accepted Answer

A) action-oriented 
B) time-oriented 
C) content-oriented 
D) people-oriented 
A) action-oriented 
B) time-oriented 
C) content-oriented 
D) people-oriented

Question 17

The communication area in which people receive most of their training is

Accepted Answer

A) listening. 
B) reading. 
C) writing. 
D) speaking. 
A) listening. 
B) reading. 
C) writing. 
D) speaking.

Question 18

When we are attending, we are

Accepted Answer

A) sorting through all of the various sounds competing for our attention. 
B) focusing on a particular sound or message. 
C) assigning meaning to messages. 
D) recalling information that has been communicated. 
A) sorting through all of the various sounds competing for our attention. 
B) focusing on a particular sound or message. 
C) assigning meaning to messages. 
D) recalling information that has been communicated.

Question 19

On each of your birthdays, your parents recount the details of the day you were born.The event is stored in your parents'

Accepted Answer

A) left brain. 
B) right brain. 
C) short term memories. 
D) long term memories. 
A) left brain. 
B) right brain. 
C) short term memories. 
D) long term memories.

Question 20

Match the listening barrier from the list to the correct method for overcoming the barrier.All items in the listening barriers are used at least once.
-Realize when you or your partner is distracted.

Accepted Answer

A) Information overload 
B) Criticizing the speaker 
C) External noise 
D) Being self-absorbed 
E) Unchecked emotions
F)Shifting Attention 
A) Information overload 
B) Criticizing the speaker 
C) External noise 
D) Being self-absorbed 
E) Unchecked emotions
F)Shifting Attention

Clarifying responses

To prevent speakers from telling a story in a rambling, disorganized fashion, listeners can

A supportive response

Which of the following is NOT a true statement about the listening barrier of shifting attention?

Sympathy is defined as

According to research, a result of the listener's paraphrasing the content and feelings of the speaker is

A listener who is comfortable with and skilled at listening to feelings and emotions is

A tangential response

Listening is defined as

How do we spend most of our communication?

Feedback is most effective when

"That shirt you're wearing is a great colour for you." This is the confirming response of

A listener who prefers information that is well organized, brief and error free is a(n)

Reflecting content by paraphrasing is a way the listener can

When you are communicating with someone who is emotionally excited, you should

When you are listening critically to the sales associate explain the differences between two computers, one of which you intend to purchase, what listening style would be the most desirable to use?

The communication area in which people receive most of their training is

When we are attending, we are

On each of your birthdays, your parents recount the details of the day you were born.The event is stored in your parents'

Match the listening barrier from the list to the correct method for overcoming the barrier.All items in the listening barriers are used at least once. -Realize when you or your partner is distracted.

Introduction to Interpersonal Communication

Interpersonal Communication and Self

Interpersonal Communication and Perception

Verbal Communication Skills

Non-Verbal Communication Skills

Conflict Management Skills

Interpersonal Communication and Cultural Diversity

Understanding Interpersonal Relationships

Developing, Maintaining, and Ending Interpersonal Relationships

Interpersonal Relationships at Home, Through

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Exam 4: Listening and Responding

Clarifying responses

To prevent speakers from telling a story in a rambling, disorganized fashion, listeners can

A supportive response

Which of the following is NOT a true statement about the listening barrier of shifting attention?

Sympathy is defined as

According to research, a result of the listener's paraphrasing the content and feelings of the speaker is

A listener who is comfortable with and skilled at listening to feelings and emotions is

A tangential response

Listening is defined as

How do we spend most of our communication?

Feedback is most effective when

"That shirt you're wearing is a great colour for you." This is the confirming response of

A listener who prefers information that is well organized, brief and error free is a(n)

Reflecting content by paraphrasing is a way the listener can

When you are communicating with someone who is emotionally excited, you should

When you are listening critically to the sales associate explain the differences between two computers, one of which you intend to purchase, what listening style would be the most desirable to use?

The communication area in which people receive most of their training is

When we are attending, we are

On each of your birthdays, your parents recount the details of the day you were born.The event is stored in your parents'

Match the listening barrier from the list to the correct method for overcoming the barrier.All items in the listening barriers are used at least once. -Realize when you or your partner is distracted.

Introduction to Interpersonal Communication

Interpersonal Communication and Self

Interpersonal Communication and Perception

Verbal Communication Skills

Non-Verbal Communication Skills

Conflict Management Skills

Interpersonal Communication and Cultural Diversity

Understanding Interpersonal Relationships

Developing, Maintaining, and Ending Interpersonal Relationships

Interpersonal Relationships at Home, Through

Filters