Question 1

The fear of misunderstanding or misinterpreting the messages of others, or of not being able to adjust psychologically to messages spoken by others, is called

Accepted Answer

A) emotional noise. 
B) ambush listening. 
C) listener apprehension. 
D) being self-absorbed. 
A) emotional noise. 
B) ambush listening. 
C) listener apprehension. 
D) being self-absorbed.

Question 2

When you repeat an assignment to a classmate who was absent from today's lecture, you are engaging in which part of the listening process?

Accepted Answer

A) selecting 
B) remembering 
C) attending 
D) understanding 
A) selecting 
B) remembering 
C) attending 
D) understanding

Question 3

If the listener recognizes the difference between speech rate and thought rate, the listener can use the difference in time to

Accepted Answer

A) focus on the message, not the messenger. 
B) summarize what a speaker is saying. 
C) take charge of eliminating distractions. 
D) become aware of the self focus and shift attention. 
A) focus on the message, not the messenger. 
B) summarize what a speaker is saying. 
C) take charge of eliminating distractions. 
D) become aware of the self focus and shift attention.

Question 4

Phrases beginning with "so you must feel ..."; "so now you feel ..." indicate which manner of establishing empathy?

Accepted Answer

A) understanding your partner's feelings 
B) reflecting content by paraphrasing 
C) reflecting feelings by paraphrasing 
D) asking questions 
A) understanding your partner's feelings 
B) reflecting content by paraphrasing 
C) reflecting feelings by paraphrasing 
D) asking questions

Question 5

The process of understanding is defined as

Accepted Answer

A) sorting through all of the various sounds competing for our attention. 
B) focusing on a particular sound or message. 
C) assigning meaning to messages. 
D) recalling information that has been communicated. 
A) sorting through all of the various sounds competing for our attention. 
B) focusing on a particular sound or message. 
C) assigning meaning to messages. 
D) recalling information that has been communicated.

Question 6

When you receive an incongruous response, what are you likely to believe?

Accepted Answer

A) the verbal message 
B) the encoded message 
C) the nonverbal message 
D) the decoded message 
A) the verbal message 
B) the encoded message 
C) the nonverbal message 
D) the decoded message

Question 7

Sharing the expression of another's positive feelings

Accepted Answer

A) seeks greater understanding of another person's message. 
B) confirms someone's evaluation of something. 
C) acknowledges what someone says. 
D) confirms that you agree with another person's expression of joy or excitement. 
A) seeks greater understanding of another person's message. 
B) confirms someone's evaluation of something. 
C) acknowledges what someone says. 
D) confirms that you agree with another person's expression of joy or excitement.

Question 8

When the risk of information overload exists, it's wise to

Accepted Answer

A) focus on the message, not the messenger. 
B) set aside your personal agenda. 
C) ask your partner if it is a good time to talk. 
D) eliminate distractions from the environment. 
A) focus on the message, not the messenger. 
B) set aside your personal agenda. 
C) ask your partner if it is a good time to talk. 
D) eliminate distractions from the environment.

Question 9

Typical North Americans spend how much of their time each day listening?

Accepted Answer

A) 9% 
B) 30% 
C) 45% 
D) 16% 
A) 9% 
B) 30% 
C) 45% 
D) 16%

Question 10

A comparison to a traffic light was made in the text to illustrate which type of disconfirming response?

Accepted Answer

A) incongruous response 
B) tangential response 
C) interrupting response 
D) irrelevant response 
A) incongruous response 
B) tangential response 
C) interrupting response 
D) irrelevant response

Question 11

Impervious responses from others, when you know they have heard you, may make you feel

Accepted Answer

A) less important than the other person. 
B) that the other person is not listening to you. 
C) the other person was trivializing you. 
D) a sense of awkwardness or embarrassment. 
A) less important than the other person. 
B) that the other person is not listening to you. 
C) the other person was trivializing you. 
D) a sense of awkwardness or embarrassment.

Question 12

Listening to entertaining material may NOT be helpful when

Accepted Answer

A) determining listening goals. 
B) transforming listening barriers. 
C) desiring to respond actively. 
D) trying to sharpen your listening skills. 
A) determining listening goals. 
B) transforming listening barriers. 
C) desiring to respond actively. 
D) trying to sharpen your listening skills.

Question 13

When the listener in a conversation is focused on their needs rather than the speaker, the message is about them.When the speaker has difficulty sustaining the conversation about anything other than the listener's ideas and stories the problem is called

Accepted Answer

A) information overload. 
B) emotional noise. 
C) conversational narcissism. 
D) criticizing the speaker. 
A) information overload. 
B) emotional noise. 
C) conversational narcissism. 
D) criticizing the speaker.

Question 14

Listening effectively can be enhanced by

Accepted Answer

A) determining your listening goal. 
B) desiring to respond actively. 
C) listening to challenging material. 
D) transforming listening barriers. 
A) determining your listening goal. 
B) desiring to respond actively. 
C) listening to challenging material. 
D) transforming listening barriers.

Question 15

Eye contact

Accepted Answer

A) tells the listener how to interpret the message. 
B) signals your interest in and your attention on the speaker. 
C) makes up 60% of the communication. 
D) can distract us and prevent us from accurately interpreting the message.. 
A) tells the listener how to interpret the message. 
B) signals your interest in and your attention on the speaker. 
C) makes up 60% of the communication. 
D) can distract us and prevent us from accurately interpreting the message..

Question 16

Carol is excited about her new job and is telling Karla about it.How can Karla respond to Carol in ways that confirm Carol?

Accepted Answer

Students can answer this question by ref

Question 17

Match the listening barrier from the list to the correct method for overcoming the barrier.All items in the listening barriers are used at least once.
-Consciously become aware of self focus, shift attention.

Accepted Answer

A) Information overload 
B) Criticizing the speaker 
C) External noise 
D) Being self-absorbed 
E) Unchecked emotions
F)Shifting Attention 
A) Information overload 
B) Criticizing the speaker 
C) External noise 
D) Being self-absorbed 
E) Unchecked emotions
F)Shifting Attention

Question 18

Which of the four listening styles is best? Why?

Accepted Answer

The student should be able to turn the q

Question 19

When you receive an irrelevant response

Accepted Answer

A) you may feel less important than your partner. 
B) you may feel awkward or embarrassed. 
C) you may feel unsure. 
D) you may feel you're not being listened to. 
A) you may feel less important than your partner. 
B) you may feel awkward or embarrassed. 
C) you may feel unsure. 
D) you may feel you're not being listened to.

Question 20

The implication that others are more important than you are may be created with

Accepted Answer

A) interrupting response. 
B) irrelevant response. 
C) impersonal response. 
D) incoherent response. 
A) interrupting response. 
B) irrelevant response. 
C) impersonal response. 
D) incoherent response.

The fear of misunderstanding or misinterpreting the messages of others, or of not being able to adjust psychologically to messages spoken by others, is called

When you repeat an assignment to a classmate who was absent from today's lecture, you are engaging in which part of the listening process?

If the listener recognizes the difference between speech rate and thought rate, the listener can use the difference in time to

Phrases beginning with "so you must feel ..."; "so now you feel ..." indicate which manner of establishing empathy?

The process of understanding is defined as

When you receive an incongruous response, what are you likely to believe?

Sharing the expression of another's positive feelings

When the risk of information overload exists, it's wise to

Typical North Americans spend how much of their time each day listening?

A comparison to a traffic light was made in the text to illustrate which type of disconfirming response?

Impervious responses from others, when you know they have heard you, may make you feel

Listening to entertaining material may NOT be helpful when

When the listener in a conversation is focused on their needs rather than the speaker, the message is about them.When the speaker has difficulty sustaining the conversation about anything other than the listener's ideas and stories the problem is called

Listening effectively can be enhanced by

Eye contact

Carol is excited about her new job and is telling Karla about it.How can Karla respond to Carol in ways that confirm Carol?

Match the listening barrier from the list to the correct method for overcoming the barrier.All items in the listening barriers are used at least once. -Consciously become aware of self focus, shift attention.

Which of the four listening styles is best? Why?

When you receive an irrelevant response

The implication that others are more important than you are may be created with

Introduction to Interpersonal Communication

Interpersonal Communication and Self

Interpersonal Communication and Perception

Verbal Communication Skills

Non-Verbal Communication Skills

Conflict Management Skills

Interpersonal Communication and Cultural Diversity

Understanding Interpersonal Relationships

Developing, Maintaining, and Ending Interpersonal Relationships

Interpersonal Relationships at Home, Through

Filters

Exam 4: Listening and Responding

The fear of misunderstanding or misinterpreting the messages of others, or of not being able to adjust psychologically to messages spoken by others, is called

When you repeat an assignment to a classmate who was absent from today's lecture, you are engaging in which part of the listening process?

If the listener recognizes the difference between speech rate and thought rate, the listener can use the difference in time to

Phrases beginning with "so you must feel ..."; "so now you feel ..." indicate which manner of establishing empathy?

The process of understanding is defined as

When you receive an incongruous response, what are you likely to believe?

Sharing the expression of another's positive feelings

When the risk of information overload exists, it's wise to

Typical North Americans spend how much of their time each day listening?

A comparison to a traffic light was made in the text to illustrate which type of disconfirming response?

Impervious responses from others, when you know they have heard you, may make you feel

Listening to entertaining material may NOT be helpful when

When the listener in a conversation is focused on their needs rather than the speaker, the message is about them.When the speaker has difficulty sustaining the conversation about anything other than the listener's ideas and stories the problem is called

Listening effectively can be enhanced by

Eye contact

Carol is excited about her new job and is telling Karla about it.How can Karla respond to Carol in ways that confirm Carol?

Match the listening barrier from the list to the correct method for overcoming the barrier.All items in the listening barriers are used at least once. -Consciously become aware of self focus, shift attention.

Which of the four listening styles is best? Why?

When you receive an irrelevant response

The implication that others are more important than you are may be created with

Introduction to Interpersonal Communication

Interpersonal Communication and Self

Interpersonal Communication and Perception

Verbal Communication Skills

Non-Verbal Communication Skills

Conflict Management Skills

Interpersonal Communication and Cultural Diversity

Understanding Interpersonal Relationships

Developing, Maintaining, and Ending Interpersonal Relationships

Interpersonal Relationships at Home, Through

Filters