Question 1

When you focus on one sound, choosing from all of the sounds around you, you are

Accepted Answer

A) responding. 
B) attending. 
C) hearing. 
D) selecting. 
A) responding. 
B) attending. 
C) hearing. 
D) selecting.

Question 2

A fact is something that has been directly observed or proven to be true, whereas an inference is

Accepted Answer

A) a conclusion based on partial information or speculation. 
B) something proven to be untrue. 
C) something based purely on observation. 
D) something that cannot be proven. 
A) a conclusion based on partial information or speculation. 
B) something proven to be untrue. 
C) something based purely on observation. 
D) something that cannot be proven.

Question 3

Listening in which the goal is to evaluate and assess the quality, appropriateness, value, or importance of information is

Accepted Answer

A) being a "co-narrator". 
B) critical listening. 
C) understanding your partner's feelings. 
D) information triage. 
A) being a "co-narrator". 
B) critical listening. 
C) understanding your partner's feelings. 
D) information triage.

Question 4

When communicating with others in close relationships

Accepted Answer

A) we tend to put extra effort into our listening. 
B) we take listening shortcuts. 
C) we alternate quickly between speaking and listening. 
D) we do not differ between listening to friends and strangers. 
A) we tend to put extra effort into our listening. 
B) we take listening shortcuts. 
C) we alternate quickly between speaking and listening. 
D) we do not differ between listening to friends and strangers.

Question 5

Not focusing on your personal agenda, managing personal noise, and doing mental summaries are ways to

Accepted Answer

A) set a listening agenda. 
B) respond with empathy. 
C) paraphrase. 
D) turn listening barriers into goals. 
A) set a listening agenda. 
B) respond with empathy. 
C) paraphrase. 
D) turn listening barriers into goals.

Question 6

Match the listening barrier from the list to the correct method for overcoming the barrier.All items in the listening barriers are used at least once.
-Focus on the message, not the messenger.

Accepted Answer

A) Information overload 
B) Criticizing the speaker 
C) External noise 
D) Being self-absorbed 
E) Unchecked emotions
F)Shifting Attention 
A) Information overload 
B) Criticizing the speaker 
C) External noise 
D) Being self-absorbed 
E) Unchecked emotions
F)Shifting Attention

Question 7

An incongruous response is one in which

Accepted Answer

A) the other person wasn't attending to the message. 
B) the verbal message is inconsistent with the nonverbal message. 
C) the other person implies s/he is not as important as you. 
D) you feel awkward or embarrassed. 
A) the other person wasn't attending to the message. 
B) the verbal message is inconsistent with the nonverbal message. 
C) the other person implies s/he is not as important as you. 
D) you feel awkward or embarrassed.

Question 8

The physiological process of decoding sounds is

Accepted Answer

A) hearing. 
B) responding. 
C) listening. 
D) attending. 
A) hearing. 
B) responding. 
C) listening. 
D) attending.

Question 9

We store almost all of the information we hear in our

Accepted Answer

A) memory. 
B) long term memory. 
C) hearing. 
D) short term memory. 
A) memory. 
B) long term memory. 
C) hearing. 
D) short term memory.

Question 10

Empathy is defined as

Accepted Answer

A) to think about another person's feelings. 
B) to try to feel what another person is feeling. 
C) to acknowledge another person's feelings. 
D) to recall another person's feelings. 
A) to think about another person's feelings. 
B) to try to feel what another person is feeling. 
C) to acknowledge another person's feelings. 
D) to recall another person's feelings.

Question 11

You listen to a friend describe an eventful day, your response "that was a frustrating day", indicates you are:

Accepted Answer

A) a people-oriented listener. 
B) a time-oriented listener. 
C) an action-oriented listener. 
D) a content-oriented listener. 
A) a people-oriented listener. 
B) a time-oriented listener. 
C) an action-oriented listener. 
D) a content-oriented listener.

Question 12

After 24 hours, we forget what amount of what was said?

Accepted Answer

A) one third 
B) one quarter 
C) more than half 
D) one fifth 
A) one third 
B) one quarter 
C) more than half 
D) one fifth

Question 13

Bob and Jim are long time friends and they meet regularly Saturday mornings for a coffee at Starbucks.This Saturday Jim wants to talk about the birth of his first son and how that will change life with his wife.Bob is probably a(n)

Accepted Answer

A) action-oriented listener. 
B) time-oriented listener. 
C) content-oriented listener. 
D) people-oriented listener. 
A) action-oriented listener. 
B) time-oriented listener. 
C) content-oriented listener. 
D) people-oriented listener.

Question 14

David and Tina have some serious disagreements over how to use their money.David wants to put as much money as they possible can into savings and investments.Tina wants to use some money to fix up the house, get a new car, and take a vacation.Explain how they might use some effective empathic listening and responding skills when they discuss this issue.

Accepted Answer

*Both David and Tina need to become more

Question 15

A response that is only minimally related to your message is

Accepted Answer

A) an irrelevant response. 
B) a tangential response. 
C) an incoherent response. 
D) an incongruous response. 
A) an irrelevant response. 
B) a tangential response. 
C) an incoherent response. 
D) an incongruous response.

Question 16

"Well...um...uh...indeed...hmmmm." This is an example of which type of disconfirming response?

Accepted Answer

A) incongruous 
B) irrelevant 
C) incoherent 
D) interrupting 
A) incongruous 
B) irrelevant 
C) incoherent 
D) interrupting

Question 17

What can you do to ensure you are responding to others effectively regardless of the listening goal?

Accepted Answer

*Provide well-timed responses.

Question 18

An incoherent response

Accepted Answer

A) indicates the other person wasn't attending to your message. 
B) makes you feel indecisive about what you should do. 
C) leaves you wondering if your message was of value to the listener. 
D) makes you feel awkward or embarrassed. 
A) indicates the other person wasn't attending to your message. 
B) makes you feel indecisive about what you should do. 
C) leaves you wondering if your message was of value to the listener. 
D) makes you feel awkward or embarrassed.

Question 19

You say to your father: "I agree, that movie was hilarious.I laughed until I cried." You are expressing which confirming response?

Accepted Answer

A) compliment 
B) supportive response 
C) clarifying response 
D) agreement about judgments 
A) compliment 
B) supportive response 
C) clarifying response 
D) agreement about judgments

Question 20

Someone who may look as if he or she is listening but is really just waiting to critique the speaker is a/n

Accepted Answer

A) conversational narcissist. 
B) self-absorbed listener. 
C) ambush listener. 
D) passive listener. 
A) conversational narcissist. 
B) self-absorbed listener. 
C) ambush listener. 
D) passive listener.

When you focus on one sound, choosing from all of the sounds around you, you are

A fact is something that has been directly observed or proven to be true, whereas an inference is

Listening in which the goal is to evaluate and assess the quality, appropriateness, value, or importance of information is

When communicating with others in close relationships

Not focusing on your personal agenda, managing personal noise, and doing mental summaries are ways to

Match the listening barrier from the list to the correct method for overcoming the barrier.All items in the listening barriers are used at least once. -Focus on the message, not the messenger.

An incongruous response is one in which

The physiological process of decoding sounds is

We store almost all of the information we hear in our

Empathy is defined as

You listen to a friend describe an eventful day, your response "that was a frustrating day", indicates you are:

After 24 hours, we forget what amount of what was said?

Bob and Jim are long time friends and they meet regularly Saturday mornings for a coffee at Starbucks.This Saturday Jim wants to talk about the birth of his first son and how that will change life with his wife.Bob is probably a(n)

A response that is only minimally related to your message is

"Well...um...uh...indeed...hmmmm." This is an example of which type of disconfirming response?

What can you do to ensure you are responding to others effectively regardless of the listening goal?

An incoherent response

You say to your father: "I agree, that movie was hilarious.I laughed until I cried." You are expressing which confirming response?

Someone who may look as if he or she is listening but is really just waiting to critique the speaker is a/n

Introduction to Interpersonal Communication

Interpersonal Communication and Self

Interpersonal Communication and Perception

Verbal Communication Skills

Non-Verbal Communication Skills

Conflict Management Skills

Interpersonal Communication and Cultural Diversity

Understanding Interpersonal Relationships

Developing, Maintaining, and Ending Interpersonal Relationships

Interpersonal Relationships at Home, Through

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Exam 4: Listening and Responding

When you focus on one sound, choosing from all of the sounds around you, you are

A fact is something that has been directly observed or proven to be true, whereas an inference is

Listening in which the goal is to evaluate and assess the quality, appropriateness, value, or importance of information is

When communicating with others in close relationships

Not focusing on your personal agenda, managing personal noise, and doing mental summaries are ways to

Match the listening barrier from the list to the correct method for overcoming the barrier.All items in the listening barriers are used at least once. -Focus on the message, not the messenger.

An incongruous response is one in which

The physiological process of decoding sounds is

We store almost all of the information we hear in our

Empathy is defined as

You listen to a friend describe an eventful day, your response "that was a frustrating day", indicates you are:

After 24 hours, we forget what amount of what was said?

Bob and Jim are long time friends and they meet regularly Saturday mornings for a coffee at Starbucks.This Saturday Jim wants to talk about the birth of his first son and how that will change life with his wife.Bob is probably a(n)

A response that is only minimally related to your message is

"Well...um...uh...indeed...hmmmm." This is an example of which type of disconfirming response?

What can you do to ensure you are responding to others effectively regardless of the listening goal?

An incoherent response

You say to your father: "I agree, that movie was hilarious.I laughed until I cried." You are expressing which confirming response?

Someone who may look as if he or she is listening but is really just waiting to critique the speaker is a/n

Introduction to Interpersonal Communication

Interpersonal Communication and Self

Interpersonal Communication and Perception

Verbal Communication Skills

Non-Verbal Communication Skills

Conflict Management Skills

Interpersonal Communication and Cultural Diversity

Understanding Interpersonal Relationships

Developing, Maintaining, and Ending Interpersonal Relationships

Interpersonal Relationships at Home, Through

Filters