Question 1

Conflict that helps build new insights and establishes new patterns in a relationship is

Accepted Answer

A) destructive conflict. 
B) instrumental conflict. 
C) constructive conflict. 
D) simple conflict. 
A) destructive conflict. 
B) instrumental conflict. 
C) constructive conflict. 
D) simple conflict.

Question 2

Leaving personal grievances out of a discussion uses the collaboration approach to conflict by

Accepted Answer

A) generating many options to solve problems. 
B) basing decisions on objective criteria. 
C) focusing on shared interests. 
D) separating people from the problem. 
A) generating many options to solve problems. 
B) basing decisions on objective criteria. 
C) focusing on shared interests. 
D) separating people from the problem.

Question 3

You can signal that you wish to collaborate with your partner rather than control by

Accepted Answer

A) writing out the key ideas you want to discuss ahead of time. 
B) arranging a mutually agreeable time and place to discuss the conflict. 
C) speaking calmly, using direct eye contact, and maintaining a natural facial expression. 
D) identifying your goal and the outcome you'd like from the conflict. 
A) writing out the key ideas you want to discuss ahead of time. 
B) arranging a mutually agreeable time and place to discuss the conflict. 
C) speaking calmly, using direct eye contact, and maintaining a natural facial expression. 
D) identifying your goal and the outcome you'd like from the conflict.

Question 4

Which of the following could be a cause of the frustration awareness stage of conflict?

Accepted Answer

A) A partner becomes aware of the differences between him or her and the other partner. 
B) Recognized differences in a relationship interfere with one partner's goals. 
C) A partner brings his or her frustration to the other partner. 
D) Partners try to manage the conflict. 
A) A partner becomes aware of the differences between him or her and the other partner. 
B) Recognized differences in a relationship interfere with one partner's goals. 
C) A partner brings his or her frustration to the other partner. 
D) Partners try to manage the conflict.

Question 5

Differences in goals or needs that partners may have refutes the myth that

Accepted Answer

A) conflict is a sign of a poor interpersonal relationship. 
B) conflict can always be resolved. 
C) conflict can always be avoided. 
D) conflict always occurs because of a misunderstanding. 
A) conflict is a sign of a poor interpersonal relationship. 
B) conflict can always be resolved. 
C) conflict can always be avoided. 
D) conflict always occurs because of a misunderstanding.

Question 6

Saving face is especially important in

Accepted Answer

A) individualistic cultures. 
B) feminine cultures. 
C) collectivist cultures. 
D) masculine cultures. 
A) individualistic cultures. 
B) feminine cultures. 
C) collectivist cultures. 
D) masculine cultures.

Question 7

It is a myth that conflict always occurs because of misunderstandings because

Accepted Answer

A) conflict arises in virtually all relationships. 
B) disagreements might be so intense that partners have to live with them. 
C) sometimes individuals have different needs or goals. 
D) conflict is a healthy part of a relationship. 
A) conflict arises in virtually all relationships. 
B) disagreements might be so intense that partners have to live with them. 
C) sometimes individuals have different needs or goals. 
D) conflict is a healthy part of a relationship.

Question 8

Expressive conflict

Accepted Answer

A) centres on achieving a particular goal or task. 
B) focuses on issues about relationship quality and managing interpersonal tension and hostility. 
C) is triggered by lack of understanding and miscommunication. 
D) stems from different ideas, perceptions, and goals. 
A) centres on achieving a particular goal or task. 
B) focuses on issues about relationship quality and managing interpersonal tension and hostility. 
C) is triggered by lack of understanding and miscommunication. 
D) stems from different ideas, perceptions, and goals.

Question 9

Describe the three different types of conflict.

Accepted Answer

1.Pseudo conflict: triggered by lack of

Question 10

A way to generate multiple solutions is

Accepted Answer

A) identify each partner's goal(s). 
B) generate criteria for the solution. 
C) use brainstorming. 
D) identify the causes of the conflict. 
A) identify each partner's goal(s). 
B) generate criteria for the solution. 
C) use brainstorming. 
D) identify the causes of the conflict.

Question 11

Asking questions such as "what do we both want?" and "where are we already agreeing?" are ways that partners who use a collaborative conflict style

Accepted Answer

A) generate many options to solve the problem. 
B) focus on shared interests. 
C) base decisions on objective criteria. 
D) separate people from the problem. 
A) generate many options to solve the problem. 
B) focus on shared interests. 
C) base decisions on objective criteria. 
D) separate people from the problem.

Question 12

A lose/win - lose/win approach to conflict is characterized by which conflict management style?

Accepted Answer

A) avoidance 
B) competition 
C) collaboration 
D) compromise 
A) avoidance 
B) competition 
C) collaboration 
D) compromise

Question 13

Define interpersonal conflict and explain the interdependent nature of conflict.

Accepted Answer

Interpersonal conflict is an expressed s

Question 14

An effective method of helping someone save face in a conflict is

Accepted Answer

A) to dominate the discussion. 
B) to use avoidance techniques. 
C) to use the demand-withdrawal technique. 
D) to offer explanations that help reframe the differences. 
A) to dominate the discussion. 
B) to use avoidance techniques. 
C) to use the demand-withdrawal technique. 
D) to offer explanations that help reframe the differences.

Question 15

Describing the conflict producing events, using effective listening and response skills, and using "I" language are all ways to

Accepted Answer

A) manage emotions. 
B) manage goals. 
C) manage information. 
D) manage the problem. 
A) manage emotions. 
B) manage goals. 
C) manage information. 
D) manage the problem.

Question 16

Our personality, our conflict partner, and situational factors such as time and place of the conflict all influence

Accepted Answer

A) the conflict management style we choose. 
B) the type of power we display. 
C) the interpersonal communication skills we choose. 
D) the type of conflict we engage in. 
A) the conflict management style we choose. 
B) the type of power we display. 
C) the interpersonal communication skills we choose. 
D) the type of conflict we engage in.

Question 17

The approach to conflict of producing a "pseudo-solution" is

Accepted Answer

A) accommodation. 
B) competition. 
C) avoidance. 
D) collaboration. 
A) accommodation. 
B) competition. 
C) avoidance. 
D) collaboration.

Question 18

Skills that manage information

Accepted Answer

A) assist in helping us identify when we are experiencing a conflict. 
B) assist in accurately identifying goals that partners seek. 
C) assist in promoting mutual understanding. 
D) assist in conducting a problem-solving exercise to resolve the conflict. 
A) assist in helping us identify when we are experiencing a conflict. 
B) assist in accurately identifying goals that partners seek. 
C) assist in promoting mutual understanding. 
D) assist in conducting a problem-solving exercise to resolve the conflict.

Question 19

To avoid setting up the listener for a defensive response

Accepted Answer

A) begin the statement with "you." 
B) use descriptive "I" language. 
C) create a common bond by using "we." 
D) depersonalize the conflict through use of "one." 
A) begin the statement with "you." 
B) use descriptive "I" language. 
C) create a common bond by using "we." 
D) depersonalize the conflict through use of "one."

Question 20

Conflicts stemming from differences in ideas, definitions, perceptions, or goals are

Accepted Answer

A) mythical conflicts. 
B) simple conflicts. 
C) ego conflicts. 
D) pseudo conflicts. 
A) mythical conflicts. 
B) simple conflicts. 
C) ego conflicts. 
D) pseudo conflicts.

Conflict that helps build new insights and establishes new patterns in a relationship is

Leaving personal grievances out of a discussion uses the collaboration approach to conflict by

You can signal that you wish to collaborate with your partner rather than control by

Which of the following could be a cause of the frustration awareness stage of conflict?

Differences in goals or needs that partners may have refutes the myth that

Saving face is especially important in

It is a myth that conflict always occurs because of misunderstandings because

Expressive conflict

Describe the three different types of conflict.

A way to generate multiple solutions is

Asking questions such as "what do we both want?" and "where are we already agreeing?" are ways that partners who use a collaborative conflict style

A lose/win - lose/win approach to conflict is characterized by which conflict management style?

Define interpersonal conflict and explain the interdependent nature of conflict.

An effective method of helping someone save face in a conflict is

Describing the conflict producing events, using effective listening and response skills, and using "I" language are all ways to

Our personality, our conflict partner, and situational factors such as time and place of the conflict all influence

The approach to conflict of producing a "pseudo-solution" is

Skills that manage information

To avoid setting up the listener for a defensive response

Conflicts stemming from differences in ideas, definitions, perceptions, or goals are

Introduction to Interpersonal Communication

Interpersonal Communication and Self

Interpersonal Communication and Perception

Listening and Responding

Verbal Communication Skills

Non-Verbal Communication Skills

Interpersonal Communication and Cultural Diversity

Understanding Interpersonal Relationships

Developing, Maintaining, and Ending Interpersonal Relationships

Interpersonal Relationships at Home, Through

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Exam 7: Conflict Management Skills

Conflict that helps build new insights and establishes new patterns in a relationship is

Leaving personal grievances out of a discussion uses the collaboration approach to conflict by

You can signal that you wish to collaborate with your partner rather than control by

Which of the following could be a cause of the frustration awareness stage of conflict?

Differences in goals or needs that partners may have refutes the myth that

Saving face is especially important in

It is a myth that conflict always occurs because of misunderstandings because

Expressive conflict

Describe the three different types of conflict.

A way to generate multiple solutions is

Asking questions such as "what do we both want?" and "where are we already agreeing?" are ways that partners who use a collaborative conflict style

A lose/win - lose/win approach to conflict is characterized by which conflict management style?

Define interpersonal conflict and explain the interdependent nature of conflict.

An effective method of helping someone save face in a conflict is

Describing the conflict producing events, using effective listening and response skills, and using "I" language are all ways to

Our personality, our conflict partner, and situational factors such as time and place of the conflict all influence

The approach to conflict of producing a "pseudo-solution" is

Skills that manage information

To avoid setting up the listener for a defensive response

Conflicts stemming from differences in ideas, definitions, perceptions, or goals are

Introduction to Interpersonal Communication

Interpersonal Communication and Self

Interpersonal Communication and Perception

Listening and Responding

Verbal Communication Skills

Non-Verbal Communication Skills

Interpersonal Communication and Cultural Diversity

Understanding Interpersonal Relationships

Developing, Maintaining, and Ending Interpersonal Relationships

Interpersonal Relationships at Home, Through

Filters