Question 1

In which of the following situations would the collaborative approach not be the best solution?

Accepted Answer

A) When those on all sides need some new, fresh ideas. 
B) When all parties are committed to solving the problem. 
C) When a solution is needed quickly. 
D) When you wish to consider the feelings and needs of all involved. 
A) When those on all sides need some new, fresh ideas. 
B) When all parties are committed to solving the problem. 
C) When a solution is needed quickly. 
D) When you wish to consider the feelings and needs of all involved.

Question 2

Individuals who are so uncomfortable with conflict that they surrender are characterized by

Accepted Answer

A) a fear of rejection. 
B) an attempt to avoid stress. 
C) producing a "pseudo-solution". 
D) appearing uninterested in meeting the needs of the other person involved in the disagreement 
A) a fear of rejection. 
B) an attempt to avoid stress. 
C) producing a "pseudo-solution". 
D) appearing uninterested in meeting the needs of the other person involved in the disagreement

Question 3

Aaron and Paul have been friends for about a year and generally get along fairly well.At some point, Aaron starts to become annoyed with Paul's habit of being late all the time.A while after he realizes how much it really bothers him, Paul tells Aaron that it makes him mad when Aaron shows up late to go to a movie they agreed to see together.Paul is defensive at first and argues with Aaron that he is a busy person with a lot of stress and responsibility in his life and that Aaron just needs to "chill out." As the conversation progresses, Paul agrees to call Aaron in advance from now on if he's going to be late and to try to avoid making appointments with Aaron when he is not likely to show up or be on time.The next few times they get together, Paul is on time and Aaron makes a joke about it and Paul smiles.
Using the details of the story, identify the stages of the conflict process that Paul and Aaron went through.

Accepted Answer

*Source: Prior Conditions.Paul's tendenc

Question 4

When you plan your message, you might consider

Accepted Answer

A) supporting verbal messages with nonverbal behaviours. 
B) identifying your goal and determining what outcome you would like. 
C) giving yourself a cooling-off period. 
D) engaging in self-talk. 
A) supporting verbal messages with nonverbal behaviours. 
B) identifying your goal and determining what outcome you would like. 
C) giving yourself a cooling-off period. 
D) engaging in self-talk.

Question 5

In managing the problem, what are the steps in the problem solving process? Identify a conflict that you have recently experienced.Using the problem solving process, resolve the conflict.

Accepted Answer

See Table7.1 page 21

Question 6

Gunny-sacking occurs when

Accepted Answer

A) you dredge up old problems and issues from the past. 
B) you attempt to dominate the other person verbally. 
C) you withdraw from the conflict. 
D) you seek to avoid the conflict. 
A) you dredge up old problems and issues from the past. 
B) you attempt to dominate the other person verbally. 
C) you withdraw from the conflict. 
D) you seek to avoid the conflict.

Question 7

Which statement about conflict and avoidance is NOT true?

Accepted Answer

A) Conflict is normal. 
B) Conflict is productive. 
C) Conflict is unproductive. 
D) Conflict occurs in the best of relationships. 
A) Conflict is normal. 
B) Conflict is productive. 
C) Conflict is unproductive. 
D) Conflict occurs in the best of relationships.

Question 8

Rather than simply understanding causes, effects, symptoms, etc., of a problem, it is advisable to

Accepted Answer

A) identify your own goals. 
B) determine your partner's goals. 
C) list overlapping goals. 
D) generate multiple solutions. 
A) identify your own goals. 
B) determine your partner's goals. 
C) list overlapping goals. 
D) generate multiple solutions.

Question 9

After generating many solutions to resolve a conflict, the final step is to

Accepted Answer

A) select the best solution. 
B) identify causes, symptoms, and effects. 
C) identify the issue. 
D) generate criteria. 
A) select the best solution. 
B) identify causes, symptoms, and effects. 
C) identify the issue. 
D) generate criteria.

Question 10

It is a myth that conflict can always be avoided because

Accepted Answer

A) evidence suggests conflict arises in virtually every relationship. 
B) there are times when individuals have different goals. 
C) disagreements do not necessarily indicate a relationship is in trouble. 
D) some individuals have to agree to disagree. 
A) evidence suggests conflict arises in virtually every relationship. 
B) there are times when individuals have different goals. 
C) disagreements do not necessarily indicate a relationship is in trouble. 
D) some individuals have to agree to disagree.

Question 11

Which conflict management style appears to be other-oriented?

Accepted Answer

A) accommodating 
B) withdrawing 
C) computing 
D) distracting 
A) accommodating 
B) withdrawing 
C) computing 
D) distracting

Question 12

Polite, stilted conversation is more likely to signal a problem in a relationship than the myth that

Accepted Answer

A) conflict always occurs because of a misunderstanding. 
B) conflict is always a signal of a poor interpersonal relationship. 
C) conflict can always be avoided. 
D) conflict is always bad and can be resolved. 
A) conflict always occurs because of a misunderstanding. 
B) conflict is always a signal of a poor interpersonal relationship. 
C) conflict can always be avoided. 
D) conflict is always bad and can be resolved.

Question 13

Focusing on facts and details in order to interpret the major points your partner is making is a way to

Accepted Answer

A) use effective response skills. 
B) own your statements. 
C) use effective listening skills. 
D) understand your partner's description of the event. 
A) use effective response skills. 
B) own your statements. 
C) use effective listening skills. 
D) understand your partner's description of the event.

Question 14

Which of the following is NOT a type of conflict?

Accepted Answer

A) complex conflict 
B) simple conflict 
C) ego conflict 
D) pseudo conflict 
A) complex conflict 
B) simple conflict 
C) ego conflict 
D) pseudo conflict

Question 15

A lose-lose approach to conflict is characterized by

Accepted Answer

A) sidestepping confrontation. 
B) trying to please. 
C) giving up something to get something. 
D) blaming or seeking a scapegoat. 
A) sidestepping confrontation. 
B) trying to please. 
C) giving up something to get something. 
D) blaming or seeking a scapegoat.

Question 16

What is the difference between expressive and instrumental conflict?

Accepted Answer

Expressive conflict focuses on the quali

Question 17

Summarizing your understanding of information is a way to

Accepted Answer

A) own statements. 
B) use self-talk. 
C) use effective response skills. 
D) analyse the problem. 
A) own statements. 
B) use self-talk. 
C) use effective response skills. 
D) analyse the problem.

Question 18

The first stage in managing the problem is to

Accepted Answer

A) select the best solution. 
B) analyze the problem. 
C) determine the goal. 
D) define the problem. 
A) select the best solution. 
B) analyze the problem. 
C) determine the goal. 
D) define the problem.

Question 19

A conflict style that involves backing off, distracting, or giving in to the other person is

Accepted Answer

A) collaborative style. 
B) avoidance style. 
C) competitive style. 
D) accommodation style. 
A) collaborative style. 
B) avoidance style. 
C) competitive style. 
D) accommodation style.

Question 20

When you break something down into its components, you are

Accepted Answer

A) defining the problem. 
B) analyzing the problem. 
C) generating many solutions. 
D) selecting the best solution. 
A) defining the problem. 
B) analyzing the problem. 
C) generating many solutions. 
D) selecting the best solution.

In which of the following situations would the collaborative approach not be the best solution?

Individuals who are so uncomfortable with conflict that they surrender are characterized by

When you plan your message, you might consider

In managing the problem, what are the steps in the problem solving process? Identify a conflict that you have recently experienced.Using the problem solving process, resolve the conflict.

Gunny-sacking occurs when

Which statement about conflict and avoidance is NOT true?

Rather than simply understanding causes, effects, symptoms, etc., of a problem, it is advisable to

After generating many solutions to resolve a conflict, the final step is to

It is a myth that conflict can always be avoided because

Which conflict management style appears to be other-oriented?

Polite, stilted conversation is more likely to signal a problem in a relationship than the myth that

Focusing on facts and details in order to interpret the major points your partner is making is a way to

Which of the following is NOT a type of conflict?

A lose-lose approach to conflict is characterized by

What is the difference between expressive and instrumental conflict?

Summarizing your understanding of information is a way to

The first stage in managing the problem is to

A conflict style that involves backing off, distracting, or giving in to the other person is

When you break something down into its components, you are

Introduction to Interpersonal Communication

Interpersonal Communication and Self

Interpersonal Communication and Perception

Listening and Responding

Verbal Communication Skills

Non-Verbal Communication Skills

Interpersonal Communication and Cultural Diversity

Understanding Interpersonal Relationships

Developing, Maintaining, and Ending Interpersonal Relationships

Interpersonal Relationships at Home, Through

Filters

Exam 7: Conflict Management Skills

In which of the following situations would the collaborative approach not be the best solution?

Individuals who are so uncomfortable with conflict that they surrender are characterized by

When you plan your message, you might consider

In managing the problem, what are the steps in the problem solving process? Identify a conflict that you have recently experienced.Using the problem solving process, resolve the conflict.

Gunny-sacking occurs when

Which statement about conflict and avoidance is NOT true?

Rather than simply understanding causes, effects, symptoms, etc., of a problem, it is advisable to

After generating many solutions to resolve a conflict, the final step is to

It is a myth that conflict can always be avoided because

Which conflict management style appears to be other-oriented?

Polite, stilted conversation is more likely to signal a problem in a relationship than the myth that

Focusing on facts and details in order to interpret the major points your partner is making is a way to

Which of the following is NOT a type of conflict?

A lose-lose approach to conflict is characterized by

What is the difference between expressive and instrumental conflict?

Summarizing your understanding of information is a way to

The first stage in managing the problem is to

A conflict style that involves backing off, distracting, or giving in to the other person is

When you break something down into its components, you are

Introduction to Interpersonal Communication

Interpersonal Communication and Self

Interpersonal Communication and Perception

Listening and Responding

Verbal Communication Skills

Non-Verbal Communication Skills

Interpersonal Communication and Cultural Diversity

Understanding Interpersonal Relationships

Developing, Maintaining, and Ending Interpersonal Relationships

Interpersonal Relationships at Home, Through

Filters