Exam 7: Conflict Management Skills

Yakov wants to sit in his easy chair and listen to his music, loudly.Sven, his roommate, needs some quiet time to study for a major exam the next day.If Yakov listens to his music, Sven won't be able to study.What kind of conflict does this situation reflect?

"It's not my problem," would be a response from an individual who uses which conflict management style?

Conflicts are most often expressive

Simple conflict

When you and your partner identify what you would both like to achieve from your conflict, you are managing

Constructive conflict

Often we tend to respond to ________ rather than the ________ itself.

The belief that we should eliminate conflict from our relationships reflects the myth that

Conflicts can always be resolved is a myth because

Being empathic is a very useful skill in conflict management. How can you be empathic during a conflict?

Going to the balcony is a metaphor for

Becoming aware of differences is which stage of conflict?

Knowing what your goal is and the type of outcome you would like is a way to

Generating many options to solve a problem is accomplished through

Conflict that focuses on achieving a specific goal or objective is

According to Deborah Cai and Edward Fink , their research investigating differences in preferences for ways of managing conflict found than people whose tendency is to work for the good of the group.Overall the researchers found

Establishing standards for an acceptable solution to a problem involves

Elaine and Phil have been married for ten years, and still find themselves having a fairly heated argument about something at least once a week.They're worried, because they think this means that their relationship is not as solid as it should be.They think that if they were more mature, they wouldn't have arguments and that they should figure out how they can avoid arguing.Even when they try to work things out when they're arguing, sometimes they just can't agree, and they're worried about that, too.Basically, they think that conflict is always negative and should be avoided at all costs.Explain to Elaine and Phil which myths about conflict they seem to share and why they are myths.

Checking your perceptions, listening between the lines, and establishing a supporting climate are methods to minimize the occurence of which kind of conflict?