Question 1

Describe a situation in which you were attempting to manage conflict with a prickly, unpleasant person. How could you more effectively manage such a person?

Accepted Answer

First, take a moment to excuse yourself

Question 2

Some disagreements are so intense and the perception of partners are so fixed it becomes a myth to say that

Accepted Answer

A) conflicts can always be resolved. 
B) conflicts can always be avoided. 
C) conflicts are a sign of a poor interpersonal relationship. 
D) conflicts are always bad. 
A) conflicts can always be resolved. 
B) conflicts can always be avoided. 
C) conflicts are a sign of a poor interpersonal relationship. 
D) conflicts are always bad.

Question 3

How does one build a golden bridge when dealing with prickly people?

Accepted Answer

A) Identify ways to help the other person say yes by saving face. 
B) Change face-to-face confrontation to side-by-side problem solving. 
C) Use information to educate rather than pummel the other person. 
D) Reframe information to see it from a third, fourth or fifth point of view. 
A) Identify ways to help the other person say yes by saving face. 
B) Change face-to-face confrontation to side-by-side problem solving. 
C) Use information to educate rather than pummel the other person. 
D) Reframe information to see it from a third, fourth or fifth point of view.

Question 4

You want a quiet evening at home and your partner wants to party.The conflict that ensues arises out of

Accepted Answer

A) conflict in goals. 
B) conflict of backgrounds and experiences. 
C) a pseudo conflict. 
D) an ego conflict. 
A) conflict in goals. 
B) conflict of backgrounds and experiences. 
C) a pseudo conflict. 
D) an ego conflict.

Question 5

During ego conflict

Accepted Answer

A) partners have inaccurate assumptions about conflict procedures. 
B) partners misunderstand each other. 
C) partners feel personally attacked. 
D) partners disagree on the way to meet goals. 
A) partners have inaccurate assumptions about conflict procedures. 
B) partners misunderstand each other. 
C) partners feel personally attacked. 
D) partners disagree on the way to meet goals.

Question 6

When you make sure that the person with whom you are conflicting is ready to receive you and your message, you are managing

Accepted Answer

A) emotions. 
B) problems. 
C) information. 
D) goals. 
A) emotions. 
B) problems. 
C) information. 
D) goals.

Question 7

During the follow-up stage of conflict

Accepted Answer

A) partners become frustrated and angry over a conflict. 
B) partners communicate with each other regarding differences. 
C) partners seek ways to manage the conflict. 
D) partners confirm their satisfaction with the resolution. 
A) partners become frustrated and angry over a conflict. 
B) partners communicate with each other regarding differences. 
C) partners seek ways to manage the conflict. 
D) partners confirm their satisfaction with the resolution.

Question 8

The first phase in the conflict process occurs when

Accepted Answer

A) a partner views differences as problematic and becomes frustrated. 
B) individuals begin seeking ways to manage conflict. 
C) a partner becomes aware there are differences between the two partners. 
D) individuals communicate with each other about differences. 
A) a partner views differences as problematic and becomes frustrated. 
B) individuals begin seeking ways to manage conflict. 
C) a partner becomes aware there are differences between the two partners. 
D) individuals communicate with each other about differences.

Question 9

Pseudo conflict occurs when

Accepted Answer

A) partners miss the meaning in a message. 
B) partners disagree over the choice of action to achieve their goals. 
C) partners in conflict have extremely different degrees of power. 
D) partners in conflict feel personally attacked. 
A) partners miss the meaning in a message. 
B) partners disagree over the choice of action to achieve their goals. 
C) partners in conflict have extremely different degrees of power. 
D) partners in conflict feel personally attacked.

Question 10

Conflict that focuses on the quality of relationships and on managing interpersonal tension and hostility is

Accepted Answer

A) ego conflict. 
B) expressive conflict. 
C) pseudo conflict. 
D) instrumental conflict. 
A) ego conflict. 
B) expressive conflict. 
C) pseudo conflict. 
D) instrumental conflict.

Question 11

Checking perceptions is a way to

Accepted Answer

A) use effective response skills. 
B) own your statements. 
C) use effective listening skills. 
D) use self-talk. 
A) use effective response skills. 
B) own your statements. 
C) use effective listening skills. 
D) use self-talk.

Question 12

A big obstacle to managing conflict is the anger we experience when we feel our needs are not being met. Give an example of a time when you had a hard time managing your anger and that of the other person and explain how you could manage the anger next time should another such situation arise.

Accepted Answer

Students should bring their own experien

Question 13

Your boss wants you to work overtime, but you need to pick up your child at school.In this situation, you need to

Accepted Answer

A) identify goals. 
B) use effective response skills. 
C) monitor nonverbal messages. 
D) use self-talk. 
A) identify goals. 
B) use effective response skills. 
C) monitor nonverbal messages. 
D) use self-talk.

Question 14

Self-talk becomes important in conflict management because

Accepted Answer

A) it helps us identify what we want from the conflict. 
B) it plays a major role in how we feel and respond to others. 
C) it helps us monitor our nonverbal behaviours. 
D) it provides an opportunity for a cooling off period. 
A) it helps us identify what we want from the conflict. 
B) it plays a major role in how we feel and respond to others. 
C) it helps us monitor our nonverbal behaviours. 
D) it provides an opportunity for a cooling off period.

Question 15

Individuals who take a win-lose approach to conflict are

Accepted Answer

A) competitive. 
B) non-confrontational. 
C) cooperative. 
D) constructive. 
A) competitive. 
B) non-confrontational. 
C) cooperative. 
D) constructive.

Question 16

Which of the following is NOT a recommendation for brainstorming?

Accepted Answer

A) judge and evaluate each idea as it is suggested 
B) specify a time period for brainstorming 
C) piggyback ideas 
D) record all suggestions 
A) judge and evaluate each idea as it is suggested 
B) specify a time period for brainstorming 
C) piggyback ideas 
D) record all suggestions

Question 17

Most conflict is driven by

Accepted Answer

A) miscommunication. 
B) personal issues. 
C) interpersonal tension. 
D) differences. 
A) miscommunication. 
B) personal issues. 
C) interpersonal tension. 
D) differences.

Question 18

Instrumental conflict

Accepted Answer

A) is based on personal issues where a partner's self-esteem is attacked. 
B) assists in building new insights and establishes new patterns in a relationship. 
C) focuses on issues about relationship quality and managing interpersonal tension and hostility. 
D) centres on achieving a particular goal or objective. 
A) is based on personal issues where a partner's self-esteem is attacked. 
B) assists in building new insights and establishes new patterns in a relationship. 
C) focuses on issues about relationship quality and managing interpersonal tension and hostility. 
D) centres on achieving a particular goal or objective.

Question 19

When your goals and your partner's goals overlap, it is important to

Accepted Answer

A) focus on your own goals. 
B) focus on your partner's goals. 
C) focus on achieving mutual goals. 
D) focus on a compromise. 
A) focus on your own goals. 
B) focus on your partner's goals. 
C) focus on achieving mutual goals. 
D) focus on a compromise.

Question 20

Frustration awareness occurs in which of the following stages of a conflict?

Accepted Answer

A) source 
B) beginning 
C) middle 
D) end 
E) aftermath 
A) source 
B) beginning 
C) middle 
D) end 
E) aftermath

Describe a situation in which you were attempting to manage conflict with a prickly, unpleasant person. How could you more effectively manage such a person?

Some disagreements are so intense and the perception of partners are so fixed it becomes a myth to say that

How does one build a golden bridge when dealing with prickly people?

You want a quiet evening at home and your partner wants to party.The conflict that ensues arises out of

During ego conflict

When you make sure that the person with whom you are conflicting is ready to receive you and your message, you are managing

During the follow-up stage of conflict

The first phase in the conflict process occurs when

Pseudo conflict occurs when

Conflict that focuses on the quality of relationships and on managing interpersonal tension and hostility is

Checking perceptions is a way to

A big obstacle to managing conflict is the anger we experience when we feel our needs are not being met. Give an example of a time when you had a hard time managing your anger and that of the other person and explain how you could manage the anger next time should another such situation arise.

Your boss wants you to work overtime, but you need to pick up your child at school.In this situation, you need to

Self-talk becomes important in conflict management because

Individuals who take a win-lose approach to conflict are

Which of the following is NOT a recommendation for brainstorming?

Most conflict is driven by

Instrumental conflict

When your goals and your partner's goals overlap, it is important to

Frustration awareness occurs in which of the following stages of a conflict?

Introduction to Interpersonal Communication

Interpersonal Communication and Self

Interpersonal Communication and Perception

Listening and Responding

Verbal Communication Skills

Non-Verbal Communication Skills

Interpersonal Communication and Cultural Diversity

Understanding Interpersonal Relationships

Developing, Maintaining, and Ending Interpersonal Relationships

Interpersonal Relationships at Home, Through

Filters

Exam 7: Conflict Management Skills

Describe a situation in which you were attempting to manage conflict with a prickly, unpleasant person. How could you more effectively manage such a person?

Some disagreements are so intense and the perception of partners are so fixed it becomes a myth to say that

How does one build a golden bridge when dealing with prickly people?

You want a quiet evening at home and your partner wants to party.The conflict that ensues arises out of

During ego conflict

When you make sure that the person with whom you are conflicting is ready to receive you and your message, you are managing

During the follow-up stage of conflict

The first phase in the conflict process occurs when

Pseudo conflict occurs when

Conflict that focuses on the quality of relationships and on managing interpersonal tension and hostility is

Checking perceptions is a way to

A big obstacle to managing conflict is the anger we experience when we feel our needs are not being met. Give an example of a time when you had a hard time managing your anger and that of the other person and explain how you could manage the anger next time should another such situation arise.

Your boss wants you to work overtime, but you need to pick up your child at school.In this situation, you need to

Self-talk becomes important in conflict management because

Individuals who take a win-lose approach to conflict are

Which of the following is NOT a recommendation for brainstorming?

Most conflict is driven by

Instrumental conflict

When your goals and your partner's goals overlap, it is important to

Frustration awareness occurs in which of the following stages of a conflict?

Introduction to Interpersonal Communication

Interpersonal Communication and Self

Interpersonal Communication and Perception

Listening and Responding

Verbal Communication Skills

Non-Verbal Communication Skills

Interpersonal Communication and Cultural Diversity

Understanding Interpersonal Relationships

Developing, Maintaining, and Ending Interpersonal Relationships

Interpersonal Relationships at Home, Through

Filters