Multiple Choice
How does one build a golden bridge when dealing with prickly people?
A) Identify ways to help the other person say yes by saving face.
B) Change face-to-face confrontation to side-by-side problem solving.
C) Use information to educate rather than pummel the other person.
D) Reframe information to see it from a third, fourth or fifth point of view.
Correct Answer:
Verified
Correct Answer:
Verified
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