Exam 14: Leadership

Jack and Jill (Scenario) Jack Jones and Jill Smith are both managers at a large medical supply firm. Jack emphasizes to his subordinates that the work must be done, regardless of circumstances, and encourages them to meet their sales quotas. He is generally liked, but some employees complain that he is too focused on sales quotas and resent his rather heavy-handed approach. Jill has tried hard to build a good rapport with her employees and knows each of their families. She encourages her employees to work hard, but to be certain to take time for themselves and their families. -Which of the following statements about the leadership styles of Jack and Jill is supported by Fiedler's contingency model?

In a short essay,describe the five sources of leader power.Include specific examples of each source of power to support your answer.

Kazuko has just discovered that her subordinates do not like the sales reward program that the company implemented last month.According to path-goal theory,which preferred leader behaviour should Kazuko use to improve the satisfaction and performance of her workers?

The Team Leader (Scenario) Carl has been a team leader at Triad Corporation for three years. To effectively lead his team, he spends a lot of time performing various roles. This morning he spent two hours in budget sessions with Finance, and another hour meeting with the vendor of an important production component. His team had discovered a problem with the component yesterday, and he knows how critical it is to the quality of the finished product. On a typical day, Carl will spend about three hours dealing with influences from groups both inside and outside the company. This afternoon he is scheduled to meet with his work team for two hours to consider the vendor's solution offered at this morning's meeting. Later in the afternoon, he will be mediating a dispute between three team members who are arguing about overtime assignments. He recently learned the technique of letting the parties involved in the dispute come up with their own solution. The rest of the time, Carl visits employees at their work area as he walks to or from meetings, or he goes out to the floor to simply chat about the day and offer support to encourage continued high work performance. -While attending the budget sessions and vendor meetings,Carl was performing which of the following roles?

Which type of leaders inspire followers to transcend their own self interests for the good of the organization,and have a profound and extraordinary effect on followers?

According to our textbook,research shows that charisma can be ________.

According to our textbook,team leaders have two priorities,to manage the team boundary and to ________.

Which type of leaders pay attention to the concerns and developmental needs of individual followers,help followers to look at old problems in new ways,and are able to inspire followers to put extra effort into the group goals?

The intent of ________ theories was to identify characteristics that might differentiate leaders from nonleaders.

Ideally all managers should be leaders because ________.

The Team Leader (Scenario) Carl has been a team leader at Triad Corporation for three years. To effectively lead his team, he spends a lot of time performing various roles. This morning he spent two hours in budget sessions with Finance, and another hour meeting with the vendor of an important production component. His team had discovered a problem with the component yesterday, and he knows how critical it is to the quality of the finished product. On a typical day, Carl will spend about three hours dealing with influences from groups both inside and outside the company. This afternoon he is scheduled to meet with his work team for two hours to consider the vendor's solution offered at this morning's meeting. Later in the afternoon, he will be mediating a dispute between three team members who are arguing about overtime assignments. He recently learned the technique of letting the parties involved in the dispute come up with their own solution. The rest of the time, Carl visits employees at their work area as he walks to or from meetings, or he goes out to the floor to simply chat about the day and offer support to encourage continued high work performance. -When Carl chats with employees and offers support to encourage continued high work performance,he is performing which of the following roles?

Hersey and Blanchard's Situational Leadership Theory (Scenario) Eric is trying to find the right leadership approach to use on his diverse group of employees. The workers vary widely in age, experience, and enthusiasm. Some employees need a lot of direction, while others do not. Yesterday, Eric accidentally upset one of the older and more experienced workers, Hazel, by trying to offer too much help. Hazel is a very capable and willing employee, and after 20 years with the company, she probably knew the job a lot better than Eric did. But he was only trying to be helpful, and he was also trying to compensate for the day before when he had not offered enough help to another worker, Joe. As a new employee, Joe had very little experience and needed a lot of specific information about his work duties. Other employees were more like Hank, who was able to do his job and liked to share in decision making. In his interactions with Hank, Eric focused more on communication and facilitation. After some consideration, Eric has chosen to apply Hersey and Blanchard's situational leadership theory. -According to Hersey and Blanchard,which leadership style should work best with Hank?

According to path-goal theory,which leadership behaviour is used when a leader shows concern for the needs of subordinates?

One of the eight traits associated with leadership is ________.

Behavioural theories show that effective leaders behave in very different ways even when working for the same organization.

Which of the following did Fiedler develop to measure a leader's style?

According to the University of Iowa studies,the ________ style of leadership describes a leader who tends to involve employees in decision making,delegate authority,encourage participation in deciding work methods and goals,and use feedback as an opportunity for coaching employees.

According to path-goal theory,which leadership behaviour is used when a leader sets challenging goals and expects very high performance levels from subordinates?

The leader-member exchange theory (LMX)states that leaders create in-groups and out-groups and those in the in-group will have higher job satisfaction.

Vanessa is the only person who fully understands the new computer network in the office.Whenever someone has questions,they ask her.Vanessa has ________ power.