Exam 14: Leadership

Hersey and Blanchard's Situational Leadership Theory (Scenario) Eric is trying to find the right leadership approach to use on his diverse group of employees. The workers vary widely in age, experience, and enthusiasm. Some employees need a lot of direction, while others do not. Yesterday, Eric accidentally upset one of the older and more experienced workers, Hazel, by trying to offer too much help. Hazel is a very capable and willing employee, and after 20 years with the company, she probably knew the job a lot better than Eric did. But he was only trying to be helpful, and he was also trying to compensate for the day before when he had not offered enough help to another worker, Joe. As a new employee, Joe had very little experience and needed a lot of specific information about his work duties. Other employees were more like Hank, who was able to do his job and liked to share in decision making. In his interactions with Hank, Eric focused more on communication and facilitation. After some consideration, Eric has chosen to apply Hersey and Blanchard's situational leadership theory. -Where leading Hazel is concerned,Eric will probably ________.

Charismatic leadership may be appropriate when the environment involves a high degree of ________.

The leader-member exchange (LMX)theory states that employees in the in-group will have ________.

The Team Leader (Scenario) Carl has been a team leader at Triad Corporation for three years. To effectively lead his team, he spends a lot of time performing various roles. This morning he spent two hours in budget sessions with Finance, and another hour meeting with the vendor of an important production component. His team had discovered a problem with the component yesterday, and he knows how critical it is to the quality of the finished product. On a typical day, Carl will spend about three hours dealing with influences from groups both inside and outside the company. This afternoon he is scheduled to meet with his work team for two hours to consider the vendor's solution offered at this morning's meeting. Later in the afternoon, he will be mediating a dispute between three team members who are arguing about overtime assignments. He recently learned the technique of letting the parties involved in the dispute come up with their own solution. The rest of the time, Carl visits employees at their work area as he walks to or from meetings, or he goes out to the floor to simply chat about the day and offer support to encourage continued high work performance. -In leading his employees,Carl tries to ensure that they are involved in decision making and he encourages them to participate in deciding their work methods and goals.According to the University of Iowa Studies,Carl uses a ________ leadership style.

Derek Logan heads a team of 10 research analysts in Deutsche Bank.Even though he is least impressed with Cara Lewis among all his subordinates,when asked about her work he chose to focus on her strengths rather than her weaknesses.Derek can be described as a task-oriented leader.

________ is an important situational variable in determining which leadership style will be most effective.

Which source of power is used when a professional athlete acts as a role model to inspire children?

When executives concentrate power in the higher levels of the organization it is called empowerment.

Jim has the ability to "dock" the paycheques of employees who arrive at work past 9:05 a.m.Jim possesses ________ power.

Fiedler's contingency model proposes that effective leadership depends on the ability and willingness of the subordinates.

Followers with in-group status according to the LMX theory,engage in more helping or "citizenship" behaviours at work.

Fiedler assumed an individual will change his or her leadership style to fit the situation.

One of the priorities for a team leader is to manage the team's external boundary.This means that ________.

In order to become an effective team leader,many managers must learn skills such as ________.

Fiedler concluded that ________ leaders performed better in moderate control situations.

Global competitiveness and multinational influences from increasing use of common technologies and management practices have increased the universal appeal of ________ leadership style regardless of country or culture.

Not all managers have the capabilities or skills to be effective leaders.

The dimension of trust that is used to describe reliability,predictability,and good judgment in handling situations is ________.

Hersey and Blanchard's situational leadership theory focuses on the readiness of the follower.

Leaders are necessary for organizations regardless of the follower characteristics.