Exam 14: Leadership

Transactional and transformational leadership are opposing approaches to getting things done.

Susan Bones is the sales manager at the Toronto office of Alpha Inc.She has a reputation of being fair,helpful,and understanding.Laura,one of her subordinates,recalled how Susan had even helped her overcome a personal crisis.Which of the following dimensions of leadership is Susan displaying here?

Sources of Leader Power (Scenario) Rachel is confused. As the new department manager, she had hoped that everyone would acknowledge her authority and respect her decisions. However, she has noticed that some of her employees seem to have nearly as much power as she does. For example, everyone seems to go to Helen whenever they have a question about the computer system. Helen helped with the design and implementation of the system, and employees find that she can usually correct problems faster than the system support staff. Then there is a sales representative named Joe who has a remarkable amount of charm and charisma. He is liked and admired by everyone, and seems to have a power based simply upon "being himself." Then there is Jill, her secretary, who also seems to have a lot of power. All employees have to record timecards, and it is Jill's responsibility to turn in the timecards every week. Occasionally, Rachel has seen Jill override the time clock to record an employee in earlier than they actually arrived or out later than they actually left. When Rachel questioned her about it, Jill just laughed and said it had been a common practice for years. Since the company did not pay overtime, she was merely adjusting the time cards to informally compensate those who put in extra time. Although Rachel was skeptical about this practice, Jill insisted that it was all right because the timecards always averaged out. As Rachel considered these and other events in her department, she began to wonder if she had any power at all! -Jill possesses ________ power.

________ power is based on a person's desirable resources or personal traits.

In a short essay,describe the eight traits associated with leadership.

One specific role of team leadership is that team leaders are troubleshooters.

Leading Change (Scenario) Robert is vice-president of human resources at Dynamic Corporation. The company's president, Bill Fence, is retiring soon, and the board of directors has asked Robert to begin the search for a new president. Robert must carefully consider the skills and qualities that will be required to lead the company into the future. The past five years have been a period of relative stability for the industry, and Bill has done a good job of clarifying roles and guiding the organization toward established goals. Now, however, the business environment is changing, and Robert knows that the next president will need to possess different qualities to effectively lead the company in the turbulent years to come. Robert reviews the various approaches to leadership in times of change. -Another option is ________ leadership,which goes beyond charisma and includes the ability to create and articulate a realistic outlook that improves upon the present situation.

Fiedler defined ________ as the degree to which job assignments were formalized and procedurized.

There is overwhelming evidence supporting the superiority of transactional leadership over transformational leadership.

Legitimate power is achieved as a result of subordinate admiration of the leader thus legitimizing his/her authority.

Employee characteristics such as experience,and need for independence can ________.

Path-goal theory's supportive leader consults with subordinates and uses their suggestions before making a decision.

The leader-member exchange (LMX)theory states that leaders ________.

Hersey and Blanchard's Situational Leadership Theory (Scenario) Eric is trying to find the right leadership approach to use on his diverse group of employees. The workers vary widely in age, experience, and enthusiasm. Some employees need a lot of direction, while others do not. Yesterday, Eric accidentally upset one of the older and more experienced workers, Hazel, by trying to offer too much help. Hazel is a very capable and willing employee, and after 20 years with the company, she probably knew the job a lot better than Eric did. But he was only trying to be helpful, and he was also trying to compensate for the day before when he had not offered enough help to another worker, Joe. As a new employee, Joe had very little experience and needed a lot of specific information about his work duties. Other employees were more like Hank, who was able to do his job and liked to share in decision making. In his interactions with Hank, Eric focused more on communication and facilitation. After some consideration, Eric has chosen to apply Hersey and Blanchard's situational leadership theory. -According to Hersey and Blanchard,which leadership style would probably work best with Hazel?

Successful leaders in tomorrow's workplaces will need to ________.

A lawyer is using ________ power when giving legal advice.

Organizations use empowerment in situations where downsizing has left managers with large spans of control.

Fiedler defined ________ as the degree of of influence a leader had over activities such as hiring,firing,discipline,promotions,and salary increases.

According to Hersey and Blanchard,which leader style should be used at the highest level of follower readiness?

According to Hersey and Blanchard,which leadership style is best if a follower is both unable and unwilling to do a job (R1)?