Exam 3: Managing Diversity

In a short essay,explain with examples the concept of personal bias and the actions and viewpoints that result from personal biases in diverse workplaces; and their consequences for organizations.

In a short essay,explain with examples; how gender diversity in organizations manifests itself,what are some of the major issues between genders,and how the male-female inequality can be solved.

Assumptions we make about people based on a perception that is not factual and distorts our judgment is ________.

How to Break the Glass Ceiling? (Scenario) Fresh Effects is a large, now global, natural skin care and toiletries manufacturer with headquarters in Vancouver. The company is thriving and its products are more popular than ever due to the growing interest in natural products free of toxic ingredients and artificial chemicals. The company employees are overwhelmingly female who obviously would have an interest in working for such a business. However, a look at the executive offices shows a different picture. All but one of the executives running the company are men, and none are from visible minorities. A group of highly educated, mid-level managers and supervisors have been meeting in an unofficial "club" to discuss their roles and careers in the company. They all believe in the company and want to stay, but also feel that they would like to have a greater role in the management and strategy formulation going forward. -Rana emigrated from Pakistan only three years ago.She has an advanced degree in chemistry and works currently as an assistant in the product development department.She works with two other visible minority women supervised by Jonathan who has been with the company the same length as Rana.During the women's casual discussion,Rana mentions that Jonathan often makes negative remarks about Muslims and how they have no right to bring their religion to Canada.Jonathan is ________ Rana.

Income,socioeconomic background and physical attractiveness are not diversity issues in the workplace.

Strategic benefit of workforce diversity is an increased quality of team problem-solving efforts.

Workforce diversity and inclusion,when managed effectively,play a central role in ________ in organizations.

Mary belongs to a community group that requires women to wear long sleeves,long skirts or dresses,hair covered with a hat or a scarf.Her coworkers often make negative comments about her appearance.In this situation May is subjected to ________.

Research has shown that when ________ manifest themselves in incivility toward those who are different,organizational performance is hindered.

Organizations bringing in new talent expect employees to assimilate into a uniform corporate culture.

Men are far more likely to view negotiations and other business transactions as a zero-sum game.

Diversity training starts with diversity awareness which makes employees aware of the assumptions and biases they may have.

Introducing Diversity Training (Scenario) Jackson Larkin is the general manager of Royal City Club in the business district of Toronto. The club is now over 100 years old with a proud tradition of serving its members who mostly work in finance, legal systems, and commercial properties. When the club originally was opened its membership was limited to men only. Due to pressures of the twentieth century equal opportunity movements, the club began accepting women as members in the late 1990s. The club board of directors, as well as the membership is predominantly white males with about 15% of the members now female. Jackson is reviewing the operating reports of the club. His main concern is stagnation in revenues due to very few new members coming in, operating costs increasing, competition from several new clubs in the downtown area that seemed to offer both modernized facilities, innovative services, and open memberships. Jackson is preparing a presentation to the board of directors specifically pointing out the bottom line which may be headed to closing of the club if revenues and operating budgets don't increase. He has some specific suggestions which he feels will improve the club, but at the same time he is apprehensive as he knows the club is known as the "old boys club" that is not exactly excited about anything that would change the comfort they feel in keeping the status quo. Some of the things he plans to bring up are more openness in membership, diversity in accepting new members as well as in hiring of staff, and revamping the restaurant menus to reflect the multiculturalism of the business world. -Jackson feels that in becoming a more inclusive organization in the globally recognized vibrant and multicultural city such as Toronto,it is important that all organizations accept people who are different.He recognizes,however,that eliminating biases is extremely difficult.As the club manager ultimately responsible for the bottom line,he feels it is his responsibility to ________ club environment.

A barrier that separates women and minorities from top management positions is known as ________.

Gender diversity issues are no longer an issue in Canadian workplace as women are treated equally with men.

An important diversity management benefit is that as companies rely more on ________ in the workplace where diversity helps with more creative solutions.

What type of discrimination usually involves jokes or negative stereotypes being perpetrated about fellow employees?

This was Song Hee's first day at work.He was a bit nervous about meeting his new co-workers.When he was introduced to Tan Ming he immediately felt better for finding out that she was also from Singapore.The camaraderie felt by the two employees who had the same home country reflects ________.

Discrimination or Stereotyping? (Scenario) Jeremy, Amanda, Taylor, and Omar work in the design department at Casuarina which makes casual and fitness related clothing for the local market. The company has been up and running for over five years and is making profit. Now they are in the process of expanding to the Japanese market where Canadian brands and quality are highly valued. The company has from the beginning embraced diversity as the founders were from Ireland and Turkey. As the company expanded, more diverse and multicultural employees were brought in. There are one or two pockets of the company where talented Caucasian employees at times seem standoffish and keep themselves apart from the rest of the employees during breaks or social occasions. -In response to the aging workforce,the company welcomes Taylor who as a Millennial ________.

________ refers to the social and cultural characteristics maintained by a shared heritage.