Exam 3: Managing Diversity

Increasing diversity in the workplace statistically shows that both turnover and absenteeism increase.

Bias is a preconceived belief or opinion about a person or a group of people.

Social identity is an inclusive term that refers to person's race,ethnicity,gender and gender identity,age,and faith.

Race is a socially constructed meaning and has no basis in biology.

Discrimination or Stereotyping? (Scenario) Jeremy, Amanda, Taylor, and Omar work in the design department at Casuarina which makes casual and fitness related clothing for the local market. The company has been up and running for over five years and is making profit. Now they are in the process of expanding to the Japanese market where Canadian brands and quality are highly valued. The company has from the beginning embraced diversity as the founders were from Ireland and Turkey. As the company expanded, more diverse and multicultural employees were brought in. There are one or two pockets of the company where talented Caucasian employees at times seem standoffish and keep themselves apart from the rest of the employees during breaks or social occasions. -Amanda works as a technical support manager in the design department.Which of the following factors,if TRUE,could trigger certain stereotypes about Amanda among the standoffish group,though not necessarily reflecting the way they feel or think about her?

Diversity as a business topic is simple to understand and widely established in all social circles and businesses today.

Anson Jung's company was growing quite fast.He has been hiring several new people.Feeling most comfortable with his Chinese ethnicity he has tended to bring in other ethnic Chinese as his employees.He is now considering that his company must reflect the community in which it operates,which is highly multicultural.He is viewing his hiring practices from a(n)________ perspective as diversity hiring is the right thing to do.

In 2016 the government of Canada passed a bill which prohibits discrimination on the basis of ________.

Introducing Diversity Training (Scenario) Jackson Larkin is the general manager of Royal City Club in the business district of Toronto. The club is now over 100 years old with a proud tradition of serving its members who mostly work in finance, legal systems, and commercial properties. When the club originally was opened its membership was limited to men only. Due to pressures of the twentieth century equal opportunity movements, the club began accepting women as members in the late 1990s. The club board of directors, as well as the membership is predominantly white males with about 15% of the members now female. Jackson is reviewing the operating reports of the club. His main concern is stagnation in revenues due to very few new members coming in, operating costs increasing, competition from several new clubs in the downtown area that seemed to offer both modernized facilities, innovative services, and open memberships. Jackson is preparing a presentation to the board of directors specifically pointing out the bottom line which may be headed to closing of the club if revenues and operating budgets don't increase. He has some specific suggestions which he feels will improve the club, but at the same time he is apprehensive as he knows the club is known as the "old boys club" that is not exactly excited about anything that would change the comfort they feel in keeping the status quo. Some of the things he plans to bring up are more openness in membership, diversity in accepting new members as well as in hiring of staff, and revamping the restaurant menus to reflect the multiculturalism of the business world. -The chairman of the board of directors is retiring and has asked Jackson to come up with a list of names from which the board would choose a new board member.Jackson sighed.His first choice was Mala Howell.Mala joined the club two years ago through the connections with her father-in-law who belonged to one of the original club families.Jackson knows that she would not have a chance because of her background and gender.Despite being a Harvard graduate and vice-president at her firm,she is a woman and grew up in Jordan.Most members seem to assume she is also a Muslim,but actually she is a Christian.Jackson knows that the board would oppose her because they would only consider ________ which would include her ethnicity and gender.

Federal diversity laws provide specifics in all the workplace diversity issues that organizations need to implement for their own use.

"Deep level diversity" refers to individual differences in values personality,and work preferences.

Discrimination or Stereotyping? (Scenario) Jeremy, Amanda, Taylor, and Omar work in the design department at Casuarina which makes casual and fitness related clothing for the local market. The company has been up and running for over five years and is making profit. Now they are in the process of expanding to the Japanese market where Canadian brands and quality are highly valued. The company has from the beginning embraced diversity as the founders were from Ireland and Turkey. As the company expanded, more diverse and multicultural employees were brought in. There are one or two pockets of the company where talented Caucasian employees at times seem standoffish and keep themselves apart from the rest of the employees during breaks or social occasions. -In the process of getting acquainted Taylor and Amanda discover that they have different tastes in music and film.Taylor is extroverted and Amanda is introverted.Taylor prefers working in teams and Amanda works best alone.They are exploring ________.

We all have pretty strong impressions about ideas,things,and people that we often hide from others.These impressions form a tendency toward a particular perspective and is generally known as ________.

Introducing Diversity Training (Scenario) Jackson Larkin is the general manager of Royal City Club in the business district of Toronto. The club is now over 100 years old with a proud tradition of serving its members who mostly work in finance, legal systems, and commercial properties. When the club originally was opened its membership was limited to men only. Due to pressures of the twentieth century equal opportunity movements, the club began accepting women as members in the late 1990s. The club board of directors, as well as the membership is predominantly white males with about 15% of the members now female. Jackson is reviewing the operating reports of the club. His main concern is stagnation in revenues due to very few new members coming in, operating costs increasing, competition from several new clubs in the downtown area that seemed to offer both modernized facilities, innovative services, and open memberships. Jackson is preparing a presentation to the board of directors specifically pointing out the bottom line which may be headed to closing of the club if revenues and operating budgets don't increase. He has some specific suggestions which he feels will improve the club, but at the same time he is apprehensive as he knows the club is known as the "old boys club" that is not exactly excited about anything that would change the comfort they feel in keeping the status quo. Some of the things he plans to bring up are more openness in membership, diversity in accepting new members as well as in hiring of staff, and revamping the restaurant menus to reflect the multiculturalism of the business world. -Jackson knows that several of the members who do not seem to belong to the old boys network seem quite accepting and friendly toward Mala.He plans to approach Gerald Taylor,the club secretary,with the suggestion that Gerald ________ Mala to provide advice and guidance,and most of all social support to get her more widely accepted as a club member,and eventually as a board member.

How to Break the Glass Ceiling? (Scenario) Fresh Effects is a large, now global, natural skin care and toiletries manufacturer with headquarters in Vancouver. The company is thriving and its products are more popular than ever due to the growing interest in natural products free of toxic ingredients and artificial chemicals. The company employees are overwhelmingly female who obviously would have an interest in working for such a business. However, a look at the executive offices shows a different picture. All but one of the executives running the company are men, and none are from visible minorities. A group of highly educated, mid-level managers and supervisors have been meeting in an unofficial "club" to discuss their roles and careers in the company. They all believe in the company and want to stay, but also feel that they would like to have a greater role in the management and strategy formulation going forward. -Ailin grew up in Taiwan but has been living in Canada since she was a teenager.She works with Rana as a junior in the product development department.One day Ailin comes to the gathering seemingly upset.She explains to the others that Jonathan,their boss,told her that for the next month she would not be doing any hands on work and would be relegated to documenting work of everyone else and tidying up at the end of each day.At the end he remarked that isn't that what you people are meant to do.Jonathan is using ________ to discriminate against Ailin.

Demographic shifts resulting from the aging of the global population lead to economic challenges and increasing demand for ________.

Which of the following managerial styles is considered to be feminine?

How to Break the Glass Ceiling? (Scenario) Fresh Effects is a large, now global, natural skin care and toiletries manufacturer with headquarters in Vancouver. The company is thriving and its products are more popular than ever due to the growing interest in natural products free of toxic ingredients and artificial chemicals. The company employees are overwhelmingly female who obviously would have an interest in working for such a business. However, a look at the executive offices shows a different picture. All but one of the executives running the company are men, and none are from visible minorities. A group of highly educated, mid-level managers and supervisors have been meeting in an unofficial "club" to discuss their roles and careers in the company. They all believe in the company and want to stay, but also feel that they would like to have a greater role in the management and strategy formulation going forward. -When the women meet unofficially connected by their seeming discrimination and dimensions of diversity,they have formed a(n)________.

If my workplace goals include getting high scores on a performance evaluation,I would prefer that my supervisor is ________.

A good manager is still perceived as predominantly masculine,but the reality is that women tend to use ________.