Question 1

In 2016 the Canadian Human Rights Act was amended to ________.

Accepted Answer

A) provide equal employment opportunities to minorities 
B) prohibit discrimination based on gender identity or gender expression 
C) protect women from being marginalized in corporate boards of directors 
D) ensure equal pay for equal work for men and women 
A) provide equal employment opportunities to minorities 
B) prohibit discrimination based on gender identity or gender expression 
C) protect women from being marginalized in corporate boards of directors 
D) ensure equal pay for equal work for men and women

Question 2

As the managers of a new product development department for a Montreal based company,Carmen is very aware that ________ is a major shift taking place in the workforce.

Accepted Answer

A) shifts in global population 
B) aging of the population 
C) declining birth rates 
D) increasing inflation 
A) shifts in global population 
B) aging of the population 
C) declining birth rates 
D) increasing inflation

Question 3

How to Break the Glass Ceiling? (Scenario)
Fresh Effects is a large, now global, natural skin care and toiletries manufacturer with headquarters in Vancouver. The company is thriving and its products are more popular than ever due to the growing interest in natural products free of toxic ingredients and artificial chemicals. The company employees are overwhelmingly female who obviously would have an interest in working for such a business. However, a look at the executive offices shows a different picture. All but one of the executives running the company are men, and none are from visible minorities. A group of highly educated, mid-level managers and supervisors have been meeting in an unofficial "club" to discuss their roles and careers in the company. They all believe in the company and want to stay, but also feel that they would like to have a greater role in the management and strategy formulation going forward.
-Lucia is from Chile and is the only one in the group who has risen to a management position.She has been vying for an advanced promotion for several years because of her long,ten year tenure at the company.Time and again she has been disappointed to find out that men,her junior in years,experience,and position have been promoted around her.Lucia is experiencing ________.

Accepted Answer

A) prejudice 
B) a glass ceiling 
C) discrimination 
D) personal bias 
A) prejudice 
B) a glass ceiling 
C) discrimination 
D) personal bias

Question 4

The latest (2016)amendment to the Canadian Human Rights Act prohibits discrimination based on gender identity or gender expression.

Accepted Answer

A) True 
 B)False

Question 5

In accommodating religious diversity,managers need to recognize and be aware of different religions and their beliefs,paying special attention to ________.

Accepted Answer

A) acceptance of religious dress in the workplace 
B) providing accommodation for religious practices 
C) when certain religious holidays fall 
D) providing special treatment to minority religious groups 
A) acceptance of religious dress in the workplace 
B) providing accommodation for religious practices 
C) when certain religious holidays fall 
D) providing special treatment to minority religious groups

Question 6

Employee resource groups provide an opportunity for ________.

Accepted Answer

A) personal and professional growth 
B) airing grievances against employers 
C) combatting racism and discrimination 
D) developing plans to confront unfair compensation 
A) personal and professional growth 
B) airing grievances against employers 
C) combatting racism and discrimination 
D) developing plans to confront unfair compensation

Question 7

Workforce diversity refers to the ways in which people in an organization are different from and similar to one another.

Accepted Answer

A) True 
 B)False

Question 8

A form of discrimination,incivility is said to occur when ________.

Accepted Answer

A) an employee is excluded from job opportunities or social events 
B) an employee belonging to a specific group is overtly threatened or bullied 
C) an employee's opinions are consciously ignored 
D) an employee is denied equal opportunity to perform 
A) an employee is excluded from job opportunities or social events 
B) an employee belonging to a specific group is overtly threatened or bullied 
C) an employee's opinions are consciously ignored 
D) an employee is denied equal opportunity to perform

Question 9

Women tend to be more argumentative and less willing to conform to authority than men.

Accepted Answer

A) True 
 B)False

Question 10

"Surface level diversity" includes easily perceived differences such as race,sex,and age.

Accepted Answer

A) True 
 B)False

Question 11

Workers in the Millennial generation prefer ________ in the workplace.

Accepted Answer

A) inclusion and acceptance 
B) fairness and integration 
C) their own ideas and approaches 
D) work-life balance and opportunity for advancement 
A) inclusion and acceptance 
B) fairness and integration 
C) their own ideas and approaches 
D) work-life balance and opportunity for advancement

Question 12

This was Song Hee's first day at work.He was a bit nervous about meeting his new co-workers.When he was introduced to Tan Ming he immediately felt better for finding out that she was also from Singapore.After a few days they had more opportunities to talk to each other and found that their likes and dislikes as well as values were quite different.Hee felt that he probably would not form a close relationship with Ming after all.This more intimate knowledge of another person is ________.

Accepted Answer

A) persistent bias 
B) deep level diversity 
C) prejudice 
D) surface level diversity 
A) persistent bias 
B) deep level diversity 
C) prejudice 
D) surface level diversity

Question 13

Diversity Drive at FinnTech (Scenario)
Management at FinnTech think the company is doing well. They have grown from the original 8 employees to the current 26. In the last year the business has been booming and they quickly needed more employees. Now the company has a comfortable mix of the original 8 men, some women and visible minorities. The original 8 run the company from executive positions. Because employment laws in Canada have changed considerably, the executives at FinnTech have made a concerted effort to bring in more women and visible minorities. The women work in less important positions in the company and most of the factory floor workers are recent immigrants and visible minorities. They know that Asians are good with figures so they brought in Anna Li to head the two-person accounting department. They even hired one of the newly arrived Syrian refugees as he was highly recommended for his technical skills. The company lounge and lunch room is a popular place for employees to mix and get to know one another although it seems that there are closed groups that are drawn to one another all the time. Tom Harrington is the HR manager and often drops in, visibly for coffee and doughnuts, but in reality to observe and listen how the employees get along.
-Executives at FinnTech have decided to initiate a diversity skills training program to educate employees about the importance of diversity in the workplace and promote inclusivity of all employees.Which of the following should be the first step to be implemented in the program?

Accepted Answer

A) making employees aware of the assumptions as biases they have 
B) teaching people-specific skills on how to communicate effectively with their fellow employees 
C) increasing employees' sensitivity and openness to those who are different from them 
D) training employees on how to work effectively in a diverse work environment 
A) making employees aware of the assumptions as biases they have 
B) teaching people-specific skills on how to communicate effectively with their fellow employees 
C) increasing employees' sensitivity and openness to those who are different from them 
D) training employees on how to work effectively in a diverse work environment

Question 14

Diversity Drive at FinnTech (Scenario)
Management at FinnTech think the company is doing well. They have grown from the original 8 employees to the current 26. In the last year the business has been booming and they quickly needed more employees. Now the company has a comfortable mix of the original 8 men, some women and visible minorities. The original 8 run the company from executive positions. Because employment laws in Canada have changed considerably, the executives at FinnTech have made a concerted effort to bring in more women and visible minorities. The women work in less important positions in the company and most of the factory floor workers are recent immigrants and visible minorities. They know that Asians are good with figures so they brought in Anna Li to head the two-person accounting department. They even hired one of the newly arrived Syrian refugees as he was highly recommended for his technical skills. The company lounge and lunch room is a popular place for employees to mix and get to know one another although it seems that there are closed groups that are drawn to one another all the time. Tom Harrington is the HR manager and often drops in, visibly for coffee and doughnuts, but in reality to observe and listen how the employees get along.
-Anna Li has found it rather hard to move up in her career especially when compared to how fellow graduate from Weston College,Adam Hill,has managed to become one of the regional managers.This suggests the presence of ________ in the organization.

Accepted Answer

A) social mobility 
B) a self-serving bias 
C) a glass ceiling 
D) stereotyping 
A) social mobility 
B) a self-serving bias 
C) a glass ceiling 
D) stereotyping

Question 15

Employees who may feel invisible and not important may be able to find support in ________.

Accepted Answer

A) employee resource groups 
B) employment law 
C) company policies and procedures 
D) psychological counselling 
A) employee resource groups 
B) employment law 
C) company policies and procedures 
D) psychological counselling

Question 16

Which of the following managerial styles is traditionally considered to be masculine?

Accepted Answer

A) agreeable 
B) leading by example 
C) collaborative 
D) inclusive 
A) agreeable 
B) leading by example 
C) collaborative 
D) inclusive

Question 17

Diversity is about attracting and retaining the best talent that fits in with the existing characteristics of the workforce.

Accepted Answer

A) True 
 B)False

Question 18

________ is a socially constructed characteristic that is used to classify humankind according to common ancestry.

Accepted Answer

A) Nationality 
B) Ethnicity 
C) Culture 
D) Race 
A) Nationality 
B) Ethnicity 
C) Culture 
D) Race

Question 19

Jack and Jill are discussing the new hire in their department making comments on her hair colour,skin tone,type of dress,and accent.Jack and Jill are focusing on ________.

Accepted Answer

A) surface level diversity 
B) deep-level diversity 
C) stereotypes 
D) biases 
A) surface level diversity 
B) deep-level diversity 
C) stereotypes 
D) biases

Question 20

Lululemon is a chain of fashion stores that serve men's,women's,and children's clothing categories.Jay,a motorcycle accident victim with an amputated leg,applies for a job at one of the sores in an upmarket location.Which one of the following assumptions by Lululemon would prevent them from hiring him?

Accepted Answer

A) Absentee rates for sick time are virtually equal between disabled and able employees. 
B) A person with a disability for whom workplace accommodation has been provided has the same obligations and rights as all other employees. 
C) There is no set guidelines on how to take any potential disciplinary action against disabled employees. 
D) Most workers with disabilities require no accommodation but for those who do,more than half cost $500 or less. 
A) Absentee rates for sick time are virtually equal between disabled and able employees. 
B) A person with a disability for whom workplace accommodation has been provided has the same obligations and rights as all other employees. 
C) There is no set guidelines on how to take any potential disciplinary action against disabled employees. 
D) Most workers with disabilities require no accommodation but for those who do,more than half cost $500 or less.

In 2016 the Canadian Human Rights Act was amended to ________.

As the managers of a new product development department for a Montreal based company,Carmen is very aware that ________ is a major shift taking place in the workforce.

The latest (2016)amendment to the Canadian Human Rights Act prohibits discrimination based on gender identity or gender expression.

In accommodating religious diversity,managers need to recognize and be aware of different religions and their beliefs,paying special attention to ________.

Employee resource groups provide an opportunity for ________.

Workforce diversity refers to the ways in which people in an organization are different from and similar to one another.

A form of discrimination,incivility is said to occur when ________.

Women tend to be more argumentative and less willing to conform to authority than men.

"Surface level diversity" includes easily perceived differences such as race,sex,and age.

Workers in the Millennial generation prefer ________ in the workplace.

Employees who may feel invisible and not important may be able to find support in ________.

Which of the following managerial styles is traditionally considered to be masculine?

Diversity is about attracting and retaining the best talent that fits in with the existing characteristics of the workforce.

________ is a socially constructed characteristic that is used to classify humankind according to common ancestry.

Jack and Jill are discussing the new hire in their department making comments on her hair colour,skin tone,type of dress,and accent.Jack and Jill are focusing on ________.

Introduction to Management and Organizations

Organizational Culture and the Organizational Environment

Managing in a Global Environment

Managing Entrepreneurially

Managing Responsibly and Ethically

Innovation and Adaptability

Decision Making

Foundations of Planning

Managing Strategically

Designing Organizational Structure

Managers and Communication

Managing Human Resources

Leadership

Motivating Employees

Managing Groups and Teams

Evidence-Based Decision Making

Filters

Exam 3: Managing Diversity

In 2016 the Canadian Human Rights Act was amended to ________.

As the managers of a new product development department for a Montreal based company,Carmen is very aware that ________ is a major shift taking place in the workforce.

The latest (2016)amendment to the Canadian Human Rights Act prohibits discrimination based on gender identity or gender expression.

In accommodating religious diversity,managers need to recognize and be aware of different religions and their beliefs,paying special attention to ________.

Employee resource groups provide an opportunity for ________.

Workforce diversity refers to the ways in which people in an organization are different from and similar to one another.

A form of discrimination,incivility is said to occur when ________.

Women tend to be more argumentative and less willing to conform to authority than men.

"Surface level diversity" includes easily perceived differences such as race,sex,and age.

Workers in the Millennial generation prefer ________ in the workplace.

Employees who may feel invisible and not important may be able to find support in ________.

Which of the following managerial styles is traditionally considered to be masculine?

Diversity is about attracting and retaining the best talent that fits in with the existing characteristics of the workforce.

________ is a socially constructed characteristic that is used to classify humankind according to common ancestry.

Jack and Jill are discussing the new hire in their department making comments on her hair colour,skin tone,type of dress,and accent.Jack and Jill are focusing on ________.

Introduction to Management and Organizations

Organizational Culture and the Organizational Environment

Managing in a Global Environment

Managing Entrepreneurially

Managing Responsibly and Ethically

Innovation and Adaptability

Decision Making

Foundations of Planning

Managing Strategically

Designing Organizational Structure

Managers and Communication

Managing Human Resources

Leadership

Motivating Employees

Managing Groups and Teams

Evidence-Based Decision Making

Filters