Exam 5: Human Resources

HR Directors in a hotel typically report to the

Which is a list of the personal qualities judged necessary for successful performance of the tasks required in a job?

A hotel's HR department is responsible for

Which would be a legitimate BOQ for the job of a cocktail waitress?

HR responsibilities in larger hotels are split between the HR department and

Which is a term that has historically been used in the hospitality industry to refer to human resources management?

Which is the first step in the development of a successful succession planning effort?

Working with line managers to implement on-going programs that allow employees to gain additional job-related knowledge and skills leading to more responsible and higher-paying jobs within the hotel is an example of

On-going efforts within the hotel to better meet (or exceed)guest expectations and to define ways to perform work better,less costly,and with faster methods are the focus of

Which positions are filled by employees who are technical specialists that provide advice to but do not make decisions for persons in line positions?

Which is a list of tasks that an employee working in a specific position must be able to effectively perform?

Employee recruitment in areas where unemployment is

What is the focus of external recruitment?

Which is NOT a selection tool used by effective HR departments in a hotel?

Educating managers and employees about the numerous professional,personal,and societal advantages inherent in recognizing the worth of all employees without regard to gender or race is goal of

At what age are workers protected from discrimination because of the provisions of the Age Discrimination in Employment Act?

Carpal tunnel syndrome is a health hazard associated with

Who must sign the consent form authoring a background check on an employee applying for a job at a hotel?

Which would be considered a staff position in a hotel?

Who would most typically serve as the Director of Human Resources in a small hotel?