Question 1

For approximately how many days can bed bugs go without feeding and still stay alive?

Accepted Answer

A)  20 
B)  100 
C)  400 
D)  800 
A)  20 
B)  100 
C)  400 
D)  800 C

Question 2

Which area within a hotel is NOT typically cleaned by a hotel's housekeeping staff?

Accepted Answer

A)  Public 
B)  Kitchen 
C)  Laundry 
D)  Corridors 
A)  Public 
B)  Kitchen 
C)  Laundry 
D)  Corridors B

Question 3

The value of a hotel's investment in linen,terry and machines is reduced when

Accepted Answer

A)  turnover among OPL workers is excessive. 
B)  guests ignore appeals to reuse terry and linen products. 
C)  current OPL staff provide extensive training to new OPL workers. 
D)  OPL workers must be used to manage payroll and related clerical tasks. 
A)  turnover among OPL workers is excessive. 
B)  guests ignore appeals to reuse terry and linen products. 
C)  current OPL staff provide extensive training to new OPL workers. 
D)  OPL workers must be used to manage payroll and related clerical tasks. A

Question 4

In most cases,what is a reasonable amount of time to hold a valuable item placed into a hotel's lost and found?

Accepted Answer

A)  30 days 
B)  45 days 
C)  60 days 
D)  90 days 
A)  30 days 
B)  45 days 
C)  60 days 
D)  90 days

Question 5

What results when OPL procedures result in agitation length and strength that is excessive?

Accepted Answer

A)  Excessive water usage 
B)  Damage to fabric fibers 
C)  Needless chemical usage 
D)  Insufficient cleaning of fabrics 
A)  Excessive water usage 
B)  Damage to fabric fibers 
C)  Needless chemical usage 
D)  Insufficient cleaning of fabrics

Question 6

Which item would be washed in keeping with a hotel's standards for cleaning terry?

Accepted Answer

A)  Bed sheet 
B)  Tablecloth 
C)  Pillow case 
D)  Bath towel 
A)  Bed sheet 
B)  Tablecloth 
C)  Pillow case 
D)  Bath towel

Question 7

What is the numerator in the formula a manager would use to calculate room attendant wage Costs per Occupied Room?

Accepted Answer

A)  Average minutes per room 
B)  Total room attendant wages 
C)  Average daily room attendant wages 
D)  Average hourly room attendant wages 
A)  Average minutes per room 
B)  Total room attendant wages 
C)  Average daily room attendant wages 
D)  Average hourly room attendant wages

Question 8

In most cases,how many times its normal usage should a housekeeping department stock to maintain proper laundry par levels?

Accepted Answer

A)  2 times 
B)  3 times 
C)  4 times 
D)  5 times 
A)  2 times 
B)  3 times 
C)  4 times 
D)  5 times

Question 9

What is the accepted industry term hotel professionals use to identify those housekeepers who are assigned guest room cleaning duties?

Accepted Answer

A)  Maids 
B)  House persons 
C)  Rooms persons 
D)  Room attendants 
A)  Maids 
B)  House persons 
C)  Rooms persons 
D)  Room attendants

Question 10

What is the recommended air temperature for drying laundry items?

Accepted Answer

A)  140-145°F 
B)  150-155°F 
C)  160-165°F 
D)  170-175°F 
A)  140-145°F 
B)  150-155°F 
C)  160-165°F 
D)  170-175°F

Question 11

What is the denominator in the formula managers use to compute Cost per Occupied Room?

Accepted Answer

A)  Rooms sold 
B)  Rooms cleaned 
C)  Rooms reserved 
D)  Rooms available for sale 
A)  Rooms sold 
B)  Rooms cleaned 
C)  Rooms reserved 
D)  Rooms available for sale

Question 12

Property that a guest unintentionally left behind and has forgotten about is referred to as

Accepted Answer

A)  lost property. 
B)  mislaid property. 
C)  discarded property. 
D)  abandoned property. 
A)  lost property. 
B)  mislaid property. 
C)  discarded property. 
D)  abandoned property.

Question 13

What is the title of the individual responsible for the administration of a hotel's housekeeping department?

Accepted Answer

A)  Housekeeping Manager 
B)  Executive Housekeeper 
C)  Manager of Housekeeping 
D)  Administrative Housekeeper 
A)  Housekeeping Manager 
B)  Executive Housekeeper 
C)  Manager of Housekeeping 
D)  Administrative Housekeeper

Question 14

When should room inspectors perform their tasks?

Accepted Answer

A)  Immediately upon guest arrival 
B)  Immediately upon guest departure 
C)  After updating room status in the hotel's PMS 
D)  Prior to updating room status in the hotel's PMS 
A)  Immediately upon guest arrival 
B)  Immediately upon guest departure 
C)  After updating room status in the hotel's PMS 
D)  Prior to updating room status in the hotel's PMS

Question 15

On Monday a hotel scheduled 8 workers,each of which worked 8 hours cleaning guest rooms.In that time,174 guest rooms were cleaned.What were the minutes per room achieved by these workers on Monday?

Accepted Answer

A)  12 minutes 
B)  17 minutes 
C)  22 minutes 
D)  27 minutes 
A)  12 minutes 
B)  17 minutes 
C)  22 minutes 
D)  27 minutes

Question 16

What is the recommended rest time for cleaned laundry?

Accepted Answer

A)  6 hours 
B)  12 hours 
C)  24 hours 
D)  48 hours 
A)  6 hours 
B)  12 hours 
C)  24 hours 
D)  48 hours

Question 17

What is the professional association for those managers responsible for the administration of hotel housekeeping departments?

Accepted Answer

A)  HMA 
B)  IEHA 
C)  HSMA 
D)  AHLEI 
A)  HMA 
B)  IEHA 
C)  HSMA 
D)  AHLEI

Question 18

Which type of cleaner would be the best choice for removing rust stains from cement walkways?

Accepted Answer

A)  Acid-based 
B)  Alkali-based 
C)  Diluent-based 
D)  Solvent-based 
A)  Acid-based 
B)  Alkali-based 
C)  Diluent-based 
D)  Solvent-based

Question 19

Which area in a hotel most often informs a GM of housekeeping deficiencies experienced by the hotel's guests?

Accepted Answer

A)  Front office 
B)  Housekeeping 
C)  Sales and Marketing 
D)  Property Operations and Maintenance 
A)  Front office 
B)  Housekeeping 
C)  Sales and Marketing 
D)  Property Operations and Maintenance

Question 20

What is typically the first part of their accommodations guests see when entering their assigned guest rooms?

Accepted Answer

A)  Bath area 
B)  Toilet area 
C)  Storage area 
D)  Sleeping area 
A)  Bath area 
B)  Toilet area 
C)  Storage area 
D)  Sleeping area

For approximately how many days can bed bugs go without feeding and still stay alive?

Which area within a hotel is NOT typically cleaned by a hotel's housekeeping staff?

The value of a hotel's investment in linen,terry and machines is reduced when

In most cases,what is a reasonable amount of time to hold a valuable item placed into a hotel's lost and found?

What results when OPL procedures result in agitation length and strength that is excessive?

Which item would be washed in keeping with a hotel's standards for cleaning terry?

What is the numerator in the formula a manager would use to calculate room attendant wage Costs per Occupied Room?

In most cases,how many times its normal usage should a housekeeping department stock to maintain proper laundry par levels?

What is the accepted industry term hotel professionals use to identify those housekeepers who are assigned guest room cleaning duties?

What is the recommended air temperature for drying laundry items?

What is the denominator in the formula managers use to compute Cost per Occupied Room?

Property that a guest unintentionally left behind and has forgotten about is referred to as

What is the title of the individual responsible for the administration of a hotel's housekeeping department?

When should room inspectors perform their tasks?

On Monday a hotel scheduled 8 workers,each of which worked 8 hours cleaning guest rooms.In that time,174 guest rooms were cleaned.What were the minutes per room achieved by these workers on Monday?

What is the recommended rest time for cleaned laundry?

What is the professional association for those managers responsible for the administration of hotel housekeeping departments?

Which type of cleaner would be the best choice for removing rust stains from cement walkways?

Which area in a hotel most often informs a GM of housekeeping deficiencies experienced by the hotel's guests?

What is typically the first part of their accommodations guests see when entering their assigned guest rooms?

Overview of the Hotel Industry

The Guest Service Imperative

The Hotel General Manager

General Managers Are Leaders

Human Resources

Accounting

Revenue Management

Sales and Marketing

The Front Office

Food and Beverage

Property Operation and Maintenance

Personal Safety and Property Security

Franchise Agreements and Management Contracts

Managing in the Global Hotel Industry

Filters

Exam 10: House-Keeping

For approximately how many days can bed bugs go without feeding and still stay alive?

Which area within a hotel is NOT typically cleaned by a hotel's housekeeping staff?

The value of a hotel's investment in linen,terry and machines is reduced when

In most cases,what is a reasonable amount of time to hold a valuable item placed into a hotel's lost and found?

What results when OPL procedures result in agitation length and strength that is excessive?

Which item would be washed in keeping with a hotel's standards for cleaning terry?

What is the numerator in the formula a manager would use to calculate room attendant wage Costs per Occupied Room?

In most cases,how many times its normal usage should a housekeeping department stock to maintain proper laundry par levels?

What is the accepted industry term hotel professionals use to identify those housekeepers who are assigned guest room cleaning duties?

What is the recommended air temperature for drying laundry items?

What is the denominator in the formula managers use to compute Cost per Occupied Room?

Property that a guest unintentionally left behind and has forgotten about is referred to as

What is the title of the individual responsible for the administration of a hotel's housekeeping department?

When should room inspectors perform their tasks?

On Monday a hotel scheduled 8 workers,each of which worked 8 hours cleaning guest rooms.In that time,174 guest rooms were cleaned.What were the minutes per room achieved by these workers on Monday?

What is the recommended rest time for cleaned laundry?

What is the professional association for those managers responsible for the administration of hotel housekeeping departments?

Which type of cleaner would be the best choice for removing rust stains from cement walkways?

Which area in a hotel most often informs a GM of housekeeping deficiencies experienced by the hotel's guests?

What is typically the first part of their accommodations guests see when entering their assigned guest rooms?

Overview of the Hotel Industry

The Guest Service Imperative

The Hotel General Manager

General Managers Are Leaders

Human Resources

Accounting

Revenue Management

Sales and Marketing

The Front Office

Food and Beverage

Property Operation and Maintenance

Personal Safety and Property Security

Franchise Agreements and Management Contracts

Managing in the Global Hotel Industry

Filters